Popular customer questions
How do I...
If you have missed a monthly instalment payment, you easily can make a one off payment via your My Suncorp account to catch up.
Home & Contents
You can renew your policy online by logging into My Suncorp (via desktop or mobile) or going into your bank and paying with BPAY.
No, there is no legal requirement for you to have Landlord Insurance. However, if you take out a loan to pay for your investment property, taking out Landlord Insurance may be a requirement of that loan.
While Home and Landlord Insurance may sound like the same thing, they are classed differently because, as a landlord, you receive an income through rent.
Your Home Insurance may not cover you if the property is let out to tenants.
You should consult your PDS to confirm that you know exactly what you’re covered for. Please contact us if you’re unsure.
See other Home & Contents FAQs: Strata
No, we don't offer multi-policy discounts on Life Protect policies. However, we do offer a 10% family discount if one of your immediate family members has a Suncorp Life Protect policy with us.
No. We calculate your premiums before you answer our health and lifestyle questions, so they will not decrease after completing the Health and Lifestyle section.
If the answers you provide during our life insurance application process put you outside our “standard lives” category, we may not be able to offer you cover.
Yes, you can make changes such as increasing or decreasing your amount of cover or changing your occupation after you have taken out a policy with us.
Yes, you can receive your Income Protection benefit as long as the total amount of income you are receiving from all sources during a claim does not exceed 75% of your monthly income, prior to the claim.
Your policy has a claim waiting period before any payments will begin. Payments are made one month in arrears, after the claim waiting period. You must be continuously disabled for this entire period.