Frequently asked questions about Health Insurance

To support members, coverage has been temporarily expanded for chest, lung, kidney or other treatment related to COVID-19 across all levels of Hospital cover at no additional cost until 30 September 2021. You'll just need to have served the standard two-month waiting period before requiring treatment. Along with other health insurers across Australia, any treatment for COVID-19 as an outpatient that is covered by Medicare will not be covered by Suncorp Health Insurance. To review your level of cover, log in to your My Account or call us on 13 11 55.

Pathology tests in an out-patient setting are covered by Medicare, and therefore aren’t covered by Suncorp Health Insurance. It’s best to check with Medicare to determine what tests are covered and whether you’ll experience any out of pocket costs.

If your Hospital cover provides cover for your treatment, you’ve served your waiting period (including waiting periods for pre-existing conditions) and are admitted as inpatient, your test will be covered.

If you have any upcoming appointments with the dentist, physio or other health care providers, it’s important you contact them about your COVID-19 related questions.

For more information on the Australian Government management of the outbreak, travel restrictions and advice, contact the National Coronavirus Health Line on 1800 020 080. Otherwise, visit their website for more information.