Where can I find my policy number?

Your policy number can be found on your certificate of insurance. Can’t find your policy number? Find my policy . Your policy number will be on the certificate of insurance you received from us when you purchased or renewed your policy. If you can’t find your documents, simply log in to download them. Simply enter your personal information and we’ll send you an email with your policy details. Find my policy is for holders of Suncorp Insurance home, contents, landlord, comprehensive motor and caravan policies - excluding policies held in a business name.

Can I track the progress of my claim online?

Track the progress of your claim online in your My Suncorp account or via the Suncorp Insurance App for the following policy types: Comprehensive Car Insurance Comprehensive Motorcycle Insurance Caravan Insurance Home Building Insurance Home Contents Insurance Home & Contents Insurance Landlord Insurance Track your claim

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Frequently Asked Questions

Your policy number can be found on your certificate of insurance. Can’t find your policy number? Find my policy.

Track the progress of your claim online in your My Suncorp account or via the Suncorp Insurance App.

Our privacy statement explains how we collect, use, hold and disclose your personal information and who we share it with. We never take your privacy for granted and take the utmost care in protecting your personal information. For full details please view our online terms and conditions.

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COOKIE AND DATA POLICY
We use cookies and other related technologies to improve and tailor your website experience. See our Cookie and Data Policy. This policy provides information about how Suncorp collects and uses data related to your online activity, and how you can choose to remain anonymous.

Any advice has been prepared without taking into account your particular objectives, financial situation or needs, so you should consider whether it is appropriate for you before acting on it. Please read the relevant Product Disclosure Statement before you make any decision regarding this product. The Target Market Determination is also available.

GENERAL INSURANCE
General Insurance (including Home Building, Home Contents, Landlord, Strata, Car, CTP, Motorcycle, Caravan, Motorhome, Boat Insurance, Business Insurance and Barristers Insurance) is issued by AAI Limited ABN 48 005 297 807 trading as Suncorp Insurance.

SUNCORP HEALTH INSURANCE
Suncorp Health Insurance is issued by nib health funds limited ABN 83 000 124 381 (nib) a registered private health insurer and is marketed by Platform CoVentures Pty Ltd ABN 82 626 829 623 (PC), a Suncorp Group company. PC is an authorised agent of nib and receives commission from nib. Read the policy booklet before buying this insurance.

SUNCORP LIFE INSURANCE
Suncorp Life Insurance products, other than in some circumstances the Redundancy Benefit, are issued by TAL Life Limited ABN 70 050 109 450 AFSL 237848 (TAL Life) which is part of the TAL Dai-ichi Life Australia Pty Limited ABN 97 150 070 483 group of companies (TAL). TAL companies are not part of the Suncorp Group. TAL Life uses the Suncorp brand under licence from the Suncorp Group. Redundancy Benefit provided on or before 31st March 2020 was issued by AAI Limited ABN 48 005 297 807 AFSL 230859 (AAI) which is part of the Suncorp Group. New Redundancy Benefit policies and renewals offered from 1st April 2020 are issued by TAL Life. The different entities of TAL and the Suncorp Group of companies are not responsible for, or liable in respect of, products and services provided by the other.

Any advice on this page in connection with the Life products is general in nature and is provided by Platform Ventures Pty Ltd ABN 35 626 745 177 AFS Representative Number 001266101 (PV). PV is part of the Suncorp Group and an authorised representative of TAL Direct Pty Limited ABN 39 084 666 017 AFSL 243260 (TAL Direct). General advice does not take into account your individual needs, objectives or financial situation. Before you decide to buy or to continue to hold a Life Product you must read the relevant Product Disclosure Statement. The Target Market Determination (TMD) for the product is also available.

TAL Life is proud to have adopted the Life Insurance Code of Practice (Code). The Code has been developed voluntarily by the Life Insurance industry to promote high standards of service to consumers, provide a benchmark of consistency within the industry, and establish a framework for professional behaviour and responsibilities.