Make or manage a payment
You can manage your regular payments online in just a few minutes. It’s quick, easy and can help keep payment issues from popping up unexpectedly.
You can delay or change an upcoming debit date, update payment methods or pay a missed instalment.*
Some more information
You can update payment details, delay a payment, or change the debit date, *provided your payments are up to date in the Suncorp Insurance app or My Account.
You may also be able to resolve a missed payment by making a one-off payment, usually five business days after a 1st direct debit unsuccessful attempt.
If you’ve had multiple unsuccessful payment attempts or need other payment assistance, please call us.
Frequently Asked Questions
You can use both to manage your insurance policies. However, if you’d like to receive mobile app notifications and alerts about your policies, you may prefer to use the Suncorp Insurance App.
You can get in contact with us by dialling 1300 786 277 or by emailing appsupport@suncorp.com.au. Our app support team is available Monday to Friday, 9-5pm AEST.
You can easily reset your PIN or password from within the Suncorp Insurance App.
- You can reset your password by selecting the 'Forgot password' link on the login screen and following the prompts.
- You can reset your PIN by selecting the 'Forgot PIN? link on the login screen and following the prompts.
If a monthly instalment is overdue, we will let you know and we can cancel your policy by giving you at least 14 days advance notice before the cancellation date.
You can delay your next instalment online for no extra charge by up to 14 days, but you need to ask us to do this at least 10 business days before your debit date. You won’t be able to select ‘Delay next debit’ if you have an overdue payment or if you have already delayed the instalment.
