Make or manage a payment
You can manage your regular payments online in just a few minutes. It’s quick, easy and can help keep payment issues from popping up unexpectedly.
You can delay or change an upcoming debit date, update payment methods or pay a missed instalment.*
Some more information
If you have missed the window to make a one-off payment online or if you have more than one unpaid instalment, you will not see a “Pay Now” button in the Suncorp Insurance App or My Suncorp. If you’re in this scenario, please call us.
*Your policy needs to be up to date with payments to make these changes online.
Frequently Asked Questions
You can use both to manage your insurance policies. However, if you’d like to receive mobile app notifications and alerts about your policies, you may prefer to use the Suncorp Insurance App.
You can get in contact with us by dialling 1300 786 277 or by emailing appsupport@suncorp.com.au. Our app support team is available Monday to Friday, 9-5pm AEST.
You can easily reset your PIN or password from within the Suncorp Insurance App.
- You can reset your password by selecting the 'Forgot password' link on the login screen and following the prompts.
- You can reset your PIN by selecting the 'Forgot PIN? link on the login screen and following the prompts.
If a monthly instalment is overdue, we will let you know and we can cancel your policy by giving you at least 14 days advance notice; or without advance notice, once the instalment is one month late. We'll notify you of an overdue payment.
You can delay next debit date for no extra charge by up to 14 days and remain covered. You won’t be able to select ‘Delay next debit’ if you have missed a payment or if you have more than one unpaid instalment.
