Identify scams at home
There are a number of Insurance brands within the Suncorp Network - AAMI, Apia, GIO, Shannons, CIL, Bingle or Suncorp. Here are some helpful tips for Insurance customers to identify potential scams.
The Suncorp Network - which includes AAMI, Apia, GIO, Shannons, CIL, Bingle and Suncorp – is here to help you. That’s why we’ve put together these useful tips to help you identify potential scams.
How to spot a hoax
Look out for these common mistakes or differences when you receive a suspicious email or SMS message:
- Poor grammar and spelling (although sometimes they can be grammatically perfect!).
- Links to web addresses that look different from what you normally see (although there are ways to make links appear legitimate).
- Receiving SMS messages or emails from Suncorp that are inconsistent with previous correspondence or contact.
- Urgent appeals for help or personal details (like credit card or account numbers, PIN numbers or passwords).
- The look of your computer has changed and/or opens up websites automatically that you don't normally visit.
Tips to protect yourself
- Never give your login details to another person or company.
- Be wary of emails from any email addresses that you don't know or trust. Delete any emails you think are suspicious.
- Never click onto a link or an attachment in an email, obtained from a source you don't know or trust.
- Don’t install “missing software” from a link in an email or SMS.
- Never provide your personal or security details, including Customer ID or passwords, in response to any email or phone call. Suncorp will never request this information from you via email.
- Always scan any new programs or files for viruses before you open, install or use them. Your anti-virus software may do this for you automatically.
- If your anti-virus detects a virus or malware and removes it, ensure that you update any passwords you may use on that computer.
- We recommend visiting the ACCC ScamWatch for latest news and alerts in your area.
What to do if you're suspicious of an email
- If you receive a suspicious email appearing to have been sent by Suncorp Insurance, DON'T click on any links or attachments in the email.
- Forward the email to us at email@example.com.
If you suspect you have responded to a fraudulent email or been a victim of fraud, contact us immediately on:
Suncorp – 13 11 55
AAMI – 13 22 44
GIO – 13 10 10
Apia – 13 50 50
Shannons – 13 46 46