Where can I get support if I am having problems installing or using the Suncorp Insurance App?

The Suncorp Insurance App

Get your home and car insurance sorted on your mobile phone.

Manage your insurance policy and claims

If you have an eligible policy^#, the Suncorp Insurance App is full of self-service options to make your life easier.

Quickly lodge and track claims.

Receive real-time policy and claim notifications.

View and update your policy details and personal information.

Access your insurance documents.

Make renewal payments - even make a one-off manual payment for a missed monthly instalment.

Be alerted to severe weather conditions at your insured address.

Tips & Support

Want to get the most from your Suncorp Insurance App? We’ve got you sorted.

Manage your home maintenance with
My Home^* NEW

My Home in the Suncorp Insurance App helps you tackle key maintenance tasks like checking electrical items, inspecting flexi-hoses, and how to deal with mould. Get simple tips, mark tasks complete, and set reminders. Help keep your home safe and in great condition.

Get started today

Calendar

Preview a schedule of tasks in progress and get alerts on the go. Great for grabbing your attention for things such as claims, upcoming renewals and more.

Chat via Suncorp Insurance App Messaging NEW

Suncorp Insurance Messaging is a convenient way to get the support you need, without the hassle of waiting by the phone. Send us a message on the Suncorp Insurance app and you’ll be notified once we respond - provided you have notifications enabled.

You have the freedom to start, pause and resume the conversation in your own time.

Need help?

You can get in contact with us by dialling 1300 786 277 or by emailing appsupport@suncorp.com.au. Our app support team is available Monday to Friday, 9-5pm AEST.

All frequently asked questions about the Suncorp App

View the Suncorp Insurance App terms & conditions

^* Active Suncorp Home and Home & Contents combined Insurance policies are eligible for access to My Home. Excludes Strata, Contents only or Landlord policies.

^# The Suncorp Insurance App is not available, or fully available, for all policy types or claim types.

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Internet connection is required when using the Suncorp App. Normal data charges from your internet service provider will apply.