What does this mean for you?
Although we have a new website address, we'll still be the same, secure Suncorp Bank.
The way you manage your banking online hasn’t changed, although you will need to access your Internet Banking through our new website address instead.
Here’s what you should be aware of.
The Suncorp Bank website
Suncorp Bank product and support information has moved to suncorpbank.com.au.
Suncorp Insurance information has remained on suncorp.com.au.
Internet Banking
Suncorp Internet Banking hasn’t changed. It has the same great features and services you already know.
You can log into Internet Banking at suncorpbank.com.au
The Suncorp Bank App
Mobile banking with the Suncorp App and Suncorp Secured App is still available, just with new names: the Suncorp Bank App and the Suncorp Bank Secured App.
To manage eligible Suncorp Insurance policies, download the Suncorp Insurance App.*
Protecting your banking security is our top priority
With Suncorp Bank undergoing digital experience changes, our approach to your online security remains the same. Keeping you and your personal information safe is our top priority. This is why we have robust security measures to protect your accounts, information and data.
Remember, Suncorp Bank will NEVER:
- ask you to share passwords or one-time codes
- send you unsolicited text messages or emails containing links that ask you to update or disclose personal or banking information
- ask you to provide remote access to any of your devices
If you suspect that a Suncorp Bank communication could be a scam or you’re concerned that your online banking security may have been compromised, contact us immediately on 13 11 55.
Frequently Asked Questions
I’m a Suncorp Bank customer. How can I interact with Suncorp Bank?
Suncorp Bank customers now have dedicated banking channels and support. This includes access to:
- The Suncorp Bank App: The former Suncorp App is now dedicated to banking customers. Its new name is the Suncorp Bank App.
- The Suncorp Bank website: suncorpbank.com.au is dedicated to banking products and services.
- Suncorp Bank branches, ATMs, business centres and agencies: Find your nearest locations.
- The Suncorp Bank call centre: Call us on 13 11 55.
I’m a Suncorp Insurance customer. What does this mean for me?
To manage existing Suncorp Insurance policies or make a claim, download the new Suncorp Insurance App* or visit suncorp.com.au. To get a quote for a new policy, visit suncorp.com.au or call 13 11 55.
What happens if I’m a Suncorp Insurance customer and need to go to a Suncorp Bank branch?
Suncorp Bank branches are now dedicated to serving banking customers.
Suncorp Bank branch team members can provide information on alternative ways to interact with Suncorp Insurance, including online and by phone. Customers wishing to pay premiums in person can now make these payments at Australia Post offices nationwide. Flyers are available in Suncorp Bank branches that explain these changes. In some branches, team members will be able to direct you to branch foyer phones that you can use to call Suncorp Insurance.
Can I still access banking products and services from suncorp.com.au?
To access banking products and services, you will be directed from suncorp.com.au to suncorpbank.com.au.
How can I be sure the new Suncorp Bank website is safe?
The new Suncorp Bank website offers our customers a banking-dedicated experience. Suncorp Bank prioritises the safety and security of our customers’ personal information and banking environment. Learn more.
Connect with us on our new Suncorp Bank social media accounts
Give us a follow for the latest updates and news
- Facebook: @SuncorpBanking
- Youtube: @Suncorp_Bank
- Twitter/X: @Suncorp_Bank
Things you should know
*The Suncorp Insurance App is not available, or fully available, for all policy types or claim types.
