Suncorp Customers
Login or Registration

After opening an account, you can register for Internet Banking. After you’ve registered and you’ve received your Customer ID, you can start adding your accounts and cards. Go to ‘Manage my accounts’, enter the account or card number and click ‘Add’.

If you’d like to cancel your Internet Banking account, please contact us on 13 11 55 (+61 7 3362 1712 if you’re overseas).

Your Internet Banking CID (Customer ID) is the number given to you when you register for Internet Banking, which you’ll need to enter every time you log in. Your CID is different from your account number.

If you’ve forgotten your CID, simply head to the Internet Banking log in page and click on the link that says ‘Forgot your Customer ID?’. From there, you’ll be asked to provide some details to verify your identity (such as your name and date of birth).

After you’ve filled in your details, follow the prompts to get a verification code sent to your registered mobile number. Once your details are all verified, your Customer ID will be displayed on the screen.

If you don’t have a registered phone number with us, please call us on 13 11 55 or visit a Suncorp Store.

To add an account to Internet Banking, go to ‘Manage My Accounts’, enter in the account or card number, and click ‘Add’. 

To cancel your Internet Banking registration, you’ll need to contact us so we can delete your Internet Banking Customer ID.

You can access any eStatements issued since 1 July 2013 in Internet Banking or the Suncorp App. Simply log in to Internet Banking and select ‘eStatements’ from the left hand menu to see a list of available statements.

You can also do this in the Suncorp App by selecting the account then tapping ‘eStatements’. You’ll need to add your account to the Suncorp App if you haven’t done so already.

Your policy number can be found on your certificate of insurance. Or, you can find it through our online policy finder.

You can track your claim online using our online service tool.

You’ll need to allow up to 24 hours after registering or lodging a claim on select policies until you can view your details online.

For most Suncorp Insurance products, you can renew your policy and pay your annual premium online via our Payments & Renewals page.

Our privacy statement explains how we collect, use, hold and disclose your personal information and who we share it with. We never take your privacy for granted and take the utmost care in protecting your personal information. For full details please view our online terms and conditions.