Where can I find my policy number?

Your policy number can be found on your certificate of insurance. Or, you can find it through our online policy finder . Your policy number will be on the certificate of insurance you received from us when you purchased or renewed your policy. If you can’t find your documents, use our online policy finder . Simply enter your personal information and we’ll send you an email with your policy details. Find my policy is for holders of Suncorp Insurance home, contents, landlord, comprehensive motor and caravan policies - excluding policies held in a business name.

Can I track the progress of my claim online?

Track the progress of your claim online in your My Suncorp account or via the Suncorp Insurance App for the following policy types: Comprehensive Car Insurance Comprehensive Motorcycle Insurance Caravan Insurance Home Building Insurance Home Contents Insurance Home & Contents Insurance Landlord Insurance Track your claim

Why can’t I see my claims online?

After making a claim over the phone or online, please allow 24 hours for it to appear in your Suncorp Insurance App or My Suncorp account . Online claim tracking is available for the following policy types: Comprehensive Car Insurance Comprehensive Motorcycle Insurance Comprehensive Motorhome Insurance Boat Insurance Caravan Insurance Home Building Insurance Home Contents Insurance Landlord Insurance For further support, chat with a Claims Agent via the webchat function on this page.

Can I renew my policy online?

For most Suncorp Insurance products, you can renew your policy and pay your annual premium online via our Payments & Renewals page. Renewal payments for existing CTP Insurance customers in Queensland must be made via the Queensland government website at https://www.qld.gov.au/ . Existing Health Insurance customers can also update their direct debit details in Health Online Services . Please note: Payments for Life, Income Protection, Funeral and Injury Insurance can’t be made online, but can easily be made via direct debit or credit card. Please contact us for further information. Find out more about how to use our Online Services .

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Frequently Asked Questions

Insurance FAQs

Your policy number can be found on your certificate of insurance. Or, you can find it through our online policy finder.

Track the progress of your claim online in your My Suncorp account or via the Suncorp Insurance App.

You’ll need to allow up to 24 hours after registering or lodging a claim on select policies until you can view your details online.

For most Suncorp Insurance products, you can renew your policy and pay your annual premium online via our Payments & Renewals page.

Our privacy statement explains how we collect, use, hold and disclose your personal information and who we share it with. We never take your privacy for granted and take the utmost care in protecting your personal information. For full details please view our online terms and conditions.