Common questions

Do it online

Home and Car policy holders can easily login/register to My Suncorp to:

  • View & update your policy details
  • Update your contact details & address
  • Tailor & pay your renewal

Login to My Suncorp

Get in touch

Contact Insurance


Suncorp Bank has a new website

Find out what this means for you and your digital banking experience.


General enquiries

13 11 55

Calling from overseas?

Banking            +61 7 3362 1712
Insurance         +61 7 3362 1222

Lost or stolen card/s?

24 hours    1800 775 020

Write to us


PO Box 1453
Brisbane QLD 4001

Other helpful information


Compliments, formal complaints & dispute resolution

Bank Customer Relations & Complaints

Insurance Customer Relations & Complaints


Media enquiries

Media Contacts


General Insurance Code of Practice Subscriber

Insurance Council of Australia

Find out more about the General Insurance Code of Practice

Find out more about the Life Insurance Code of Practice

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Looking for investor and shareholder information?

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Service of legal documents

Find out more

Are you experiencing financial difficulty?

Are you experiencing or expecting a period in which you are unable to meet your financial commitments? Here at Suncorp, we're committed to helping you out.

Information for Bank customers

Information for Insurance customers

For hearing or speech impaired customers

For customers who have hearing and or speech impairments to make and receive phone calls or who may have difficulty speaking English:

National Relay Service

Telephone Typewriter (TTY) Users - call 133 677 and; then ask for 13 11 55.

Speak and Listen Users - call 1300 555 727 and; then ask for 13 11 55.

Internet Relay Users - connect to the NRS website and; then ask for 13 11 55.

Language, Translation and Interpreting services - connect to Website Call: 1800 131 450 and; then ask for 13 11 55.

General Enquiries