Contact Us

If your card is damaged, lost or stolen, the first step is to contact us immediately on 1800 775 020 or +61 7 3362 1712 if you’re overseas. +1 303 967 1090. You can also contact Visa using a country-specific number listed on their website if you’re outside of Australia.

In the meantime, you can put a temporary lock on your card using the Suncorp App. If you find the card that you’ve misplaced, check if there are any unauthorised transactions in your transaction history first before you unlock it. If you suspect that any unauthorised transactions have been made, please contact us using the number above.

If you fail to notify us, you may be liable for any unauthorised transactions processed to your account, as per the Terms and Conditions.

If you have a registered phone number with us, you can reset your Internet Banking password online. You’ll need your Customer ID (CID) with you when you do so.

If you’ve forgotten your CID, simply head to the Internet Banking log in page and click on the link that says ‘Forgot your Customer ID?’. From there, you’ll be asked to provide some details to verify your identity (such as your name and date of birth).

After you’ve filled in your details, follow the prompts to get a verification code sent to your registered mobile number. Once your details are all verified, your Customer ID will be displayed on the screen.

If you don’t have a registered phone number with us, please call us on 13 11 55 or visit a Suncorp store.

You can find your nearest Suncorp Bank ATM or rediATM using our locator tool.

Your policy number can be found on your certificate of insurance. Or, you can find it through our online policy finder.

To retrieve your quote, visit Suncorp online, enter your quote number, the date of birth of the oldest person to be a policy holder, and your postcode.

For most Suncorp Insurance products, you can renew your policy and pay your annual premium online via our Payments & Renewals page.

The main contribution into your super account will be from your employer. They are required by law to pay 9.5% of your income into your nominated super account if you earn over $450 each month.

You can also make personal contributions either before-tax or after-tax.

Yes, you can! You can change your investment options as often as you want because we don’t charge switch fees or have an annual limit on switches. You can do this at any time by logging into your online account. While you’re logged in, you can even have your current account balance invested differently from how your future contributions are invested.

Australian super funds charge a range of fees, including:

• Administration – for managing your account;
• Investment – for managing your investments
• Advice – such as investment advice;
• Switching – if you change funds or investment options within your current fund;
• Activity – if you need to split an account after a divorce or need a specific service; and
• Buy/sell spreads – to cover the transaction costs of buying or selling investment options.

Suncorp doesn’t charge any switching or activity fees.

To learn more about the fees and costs associated with a Suncorp Everyday of Suncorp Brighter Super account, please read the policy documents.