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Contact Us

COVID-19 Update

As we address the needs of our customers, including those impacted by the COVID-19 situation, our call centre wait times may be longer than usual. We apologise for any inconvenience this may cause at such a difficult time. Our teams are working with priority to get you the help you need.

Access our full range of self-service options via Internet Banking and the Suncorp App.

Visit suncorp.com.au/covid19 for more information about how we’re supporting customers.

Some common questions

Before you get in touch, see if your query has already been answered below:

 
Banking

 
Insurance

 
Super

Do it online

If you're an existing Suncorp customer, you may be able to complete your task online.

Bank

With Internet Banking, you can:

  • Enquire about transactions
  • Update your details
  • Update your card PIN

Login to Internet Banking

Register now

Forgot your password?

Other logins:

Share Trade

Insurance

Home and Car policy holders can easily login/register to My Suncorp to:

  • View & update your policy details
  • Update your contact details & address
  • Tailor & pay your renewal

Login to My Suncorp

Register now

Find out how to:

Super

Login to your online account to:

  • Update your details
  • Change your investment option
  • Search for and consolidate your lost super and other super accounts

Login to Suncorp Super

Get in touch

Haven't found what you're looking for?

Email us

General enquiries

13 11 55

Calling from overseas?

Banking            +61 7 3362 1712
Insurance         +61 7 3362 1222

Superannuation +61 7 3362 1795

Lost or stolen card/s?

24 hours    1800 775 020

 

Compliments, formal complaints & dispute resolution

Customer Relations

 

Media enquiries

Media Contacts

Insurance Council of Australia

Find out more about the General Insurance Code of Practice

Find out more about the Life Insurance Code of Practice

Looking for investor and shareholder information?

suncorpgroup.com.au

Icon Legal default

Service of legal documents

Find out more

Are you experiencing financial difficulty?

Are you experiencing or expecting a period in which you are unable to meet your financial commitments? Here at Suncorp Bank, we're committed to helping you out. Find out more

For hearing or speech impaired customers

For customers who have hearing and or speech impairments to make and receive phone calls or who may have difficulty speaking English:

National Relay Service www.relayservice.com.au.

Telephone Typewriter (TTY) Users - call 133 677 and; then ask for 13 11 55.

Speak and Listen Users - call 1300 555 727 and; then ask for 13 11 55.

Internet Relay Users - connect to the NRS website https://internet-relay.nrscall.gov.au/ and; then ask for 13 11 55.

Language, Translation and Interpreting services - connect to Website www.tisnational.gov.au/ Call: 1800 131 450 and; then ask for 13 11 55.

General Enquiries

Got a Question?

Ask Scout, the Suncorp Virtual Assistant