Your browser version is no longer supported, so you may experience issues while using this site.
Please upgrade to a current browser to enjoy the best experience.
Contact Us
COVID-19 Update
As we address the needs of our customers, including those impacted by the COVID-19 situation, our call centre wait times may be longer than usual. We apologise for any inconvenience this may cause at such a difficult time. Our teams are working with priority to get you the help you need.
Access our full range of self-service options via Internet Banking and the Suncorp App.
Visit suncorp.com.au/covid19 for more information about how we’re supporting customers.
Some common questions
Before you get in touch, see if your query has already been answered below:
Banking
You must notify us immediately if your Visa debit or credit card is lost or stolen, please contact us on 1800 775 020. If you’re outside of Australia, you can call +61 7 3362 1712 or Visa International +1 303 967 1090 or visit Visa Global Customer Assistance Services website for a list of country-specific numbers.
If you have the Suncorp Bank mobile app or Suncorp app, you can immediately place a temporary lock on your Visa Debit card. Find out how to place a temporary lock on your Visa Debit card here.
Once you’ve found your Visa Debit card, remember to check for any unauthorised transactions. If there are no unauthorised transactions, you can then unlock your card.
If you suspect an unauthorised Transaction has been made on your Visa Debit card, you must contact us immediately on: 1800 775 020 or +61 7 3362 1712 if you are overseas. If you fail to notify us promptly when you become aware that your card is stolen, lost or misused or you suspect it is stolen, lost or misused then subject to the terms and conditions, you will be liable for any unauthorised Transactions processed to your account.
If you notice unauthorised transactions on your Suncorp Clear Options Credit cards please contact 1300 221 576 or if overseas +61 2 8225 0926.
Heading overseas? Make sure that you let us know your travel plans. Please contact us or visit your local Suncorp Bank store. We’ll also give you contact numbers of Visa International for the countries you are travelling to.
If you have a registered phone number with us, you can easily reset your Internet Banking password online. You’ll need your CID with you when you do so. If you don’t have a registered phone number with us, or you’ve forgotten your CID, please call us on 13 11 55 or visit a Suncorp store.
You can find your nearest Suncorp Bank ATM or rediATM using our locator tool.
Insurance
Your policy number can be found on your certificate of insurance. Or, you can find it through our online policy finder.
To retrieve your quote, visit Suncorp online, enter your quote number, the date of birth of the oldest person to be a policy holder, and your postcode.
For most Suncorp Insurance products, you can renew your policy and pay your annual premium online via our Payments & Renewals page.
Super
The main contribution into your super account will be from your employer. They are required by law to pay 9.5% of your income into your nominated super account if you earn over $450 each month.
You can also make personal contributions either before-tax or after-tax.
Yes, you can! You can change your investment options as often as you want because we don’t charge switch fees or have an annual limit on switches. You can do this at any time by logging into your online account. While you’re logged in, you can even have your current account balance invested differently from how your future contributions are invested.
Australian super funds charge a range of fees, including:
- Administration – for managing your account;
- Investment – for managing your investments
- Advice – such as investment advice;
- Switching – if you change funds or investment options within your current fund;
- Activity – if you need to split an account after a divorce or need a specific service; and
- Buy/sell spreads – to cover the transaction costs of buying or selling investment options.
Suncorp doesn’t charge any switching or activity fees.
To learn more about the fees and costs associated with a Suncorp Everyday of Suncorp Brighter Super account, please read the policy documents.
Calling from overseas?
Banking +61 7 3362 1712
Insurance +61 7 3362 1222
Superannuation +61 7 3362 1795
Lost or stolen card/s?
24 hours 1800 775 020
For hearing or speech impaired customers
For customers who have hearing and or speech impairments to make and receive phone calls or who may have difficulty speaking English:
National Relay Service www.relayservice.com.au.
Telephone Typewriter (TTY) Users - call 133 677 and; then ask for 13 11 55.
Speak and Listen Users - call 1300 555 727 and; then ask for 13 11 55.
Internet Relay Users - connect to the NRS website https://internet-relay.nrscall.gov.au/ and; then ask for 13 11 55.
Language, Translation and Interpreting services - connect to Website www.tisnational.gov.au/ Call: 1800 131 450 and; then ask for 13 11 55.
Banking
Lost/Stolen Cards
24 hours, free of charge
Personal Loans
New loans
8.30am-7pm Mon-Fri (AEST)
Existing loans
8am-6pm Mon-Fri (AEST)
Credit Cards
New applications
Mon-Fri 8:30am-6pm (AEST)
Suspicious Card Transactions (Debit Cards)
24/7
within Australia 13 11 55
overseas +61 7 3362 1712
Suspicious Card Transactions (Credit Cards)
24/7
within Australia 1300 221 576
overseas +61 2 8225 0926
Home Loans
New loans
Mon-Fri 8.00am - 7pm (AEST)
Existing loans
8am-6pm Mon-Fri (AEST)
Business Banking
Existing customers
Mon-Fri 8.00am-5.30pm (AEST)
New business enquiries
Mon-Fri 8.00am-5.30pm (AEST)
Speak to a Business Manager
Insurance
Vehicle & Home
Quotes & Customer Service
8am-10pm AEST/AEDT, 7 days
Claims
24 hours, 7 days
Life, Income Protection, Funeral & Injury
Quotes and Sales
Mon-Fri 8am-6pm AEST/AEDT
Customer Service
Mon-Fri 8am-6pm AEST/AEDT
Claims
Mon-Fri 8:00am-5:30pm AEST/AEDT
Health
Health quotes and sales
Mon-Fri 8am-6pm AEDT
Health customer service
Mon-Fri 8am-8:30pm AEDT
Sat 8am-1pm AEDT
Travel
Quotes & Customer Service
Mon-Fri 8:00am-8:00pm AEST/AEDT
Sat 9:00am-5:30pm AEST/AEDT
Claims & Emergency Assistance
Emergency Assistance 24 hours, 7 days
Claims Mon-Fri 8-6pm AEST
(Travel Insurance policy holders only)
within Australia 13 11 55
overseas +61 7 3330 0680
CTP
8am - 6pm AEST 7 days a week
Barrister's Professional Indemnity
Quotes & Customer Service
Mon-Fri 8.30am-5pm AEST/AEDT
Claims
Mon-Fri 8:30am-5pm AEST/AEDT
Insurance Fraud
Fraud Hotline
Super
Personal Super
Everyday Super
Weekdays 9am - 5pm (AEST)
Brighter Super
Weekdays 9am - 5pm (AEST)
Employers
Everyday Super
Weekdays 9am - 5pm (AEST)
Brighter Super
Weekdays 9am - 5pm (AEST)
General
Specific Departments
Are you experiencing financial difficulty?
Are you experiencing or expecting a period in which you are unable to meet your financial commitments? Here at Suncorp Bank, we're committed to helping you out. Find out more
For hearing or speech impaired customers
For customers who have hearing and or speech impairments to make and receive phone calls or who may have difficulty speaking English:
National Relay Service www.relayservice.com.au.
Telephone Typewriter (TTY) Users - call 133 677 and; then ask for 13 11 55.
Speak and Listen Users - call 1300 555 727 and; then ask for 13 11 55.
Internet Relay Users - connect to the NRS website https://internet-relay.nrscall.gov.au/ and; then ask for 13 11 55.
Language, Translation and Interpreting services - connect to Website www.tisnational.gov.au/ Call: 1800 131 450 and; then ask for 13 11 55.
General Enquiries