Contact Us

If you believe your card has been lost or stolen it’s important to inform us as soon as possible. If you fail to notify us, you may be liable for any unauthorised transactions processed to your account, as per the Terms and Conditions. 

Inform us via the Suncorp App

If you have a Visa Debit card or PayLater Visa Debit card you can put a temporary lock on it, or report it as lost or stolen, in the Suncorp App:

1. Select ‘Manage Cards’ on the Banking screen
2. Select the card you’d like to temporarily lock, or report as lost or stolen
3. Follow the prompts

If you report your card as lost or stolen, we’ll automatically send a replacement to your registered address.

For Clear Options Credit Cards and eftpos cards you’ll need to call us on the number(s) below.  

Call us

Lost, stolen or damaged cards
Mon - Sun 24/7

All cards: 13 11 55 
(overseas: +61 7 3362 1712)

If you’re a Visa card holder that is currently overseas, you can also contact Visa using a country-specific number listed on their website. 

Unauthorised transactions
Mon - Sun 24/7

Debit cards: 13 11 55
(overseas: +61 7 3362 1712)

Credit cards: 1300 221 576
(overseas: +61 2 8225 0926)

You can reset your Internet Banking password online. You’ll need your Customer ID (CID) and a registered mobile number.

If you’re having difficulty resetting your password or logging in please check our Internet Banking password and log in support page.

You can find your nearest Suncorp Bank or atmx ATM using our locator tool.

Your policy number can be found on your certificate of insurance. Or, you can find it through our online policy finder.

To retrieve your quote, select the product, enter your quote number, the date of birth of the oldest person to be a policy holder, and your postcode.

For most Suncorp Insurance products, you can renew your policy and pay your annual premium online via our Payments & Renewals page.