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Questions?
Before you get in touch, see if your query has already been answered below:
Bank
If you’ve temporarily misplaced your Visa Debit card, you can immediately place a temporary lock on the card via the Mobile Banking app. Go to ‘Manage Cards > Card Security.
Once you’ve found your Visa Debit card, remember to check for any unauthorised transactions. You can then unlock your card.
If your Visa Debit or credit card has been lost, stolen, or is no longer working as it should, please contact us immediately. If you’re outside of Australia, you can call +61 7 3362 1712 or Visa International.
You can easily reset your Internet Banking password online if you have a registered phone number with us.
If you don’t have a registered phone number, simply contact us or visit a local Suncorp Bank store .
You can access your money for free at any Suncorp Bank ATM and rediATM across Australia. Simply find your nearest ATM via the locator tool or on our mobile app.
Insurance
Your policy number can be found on your certificate of insurance. Or, you can find it through our online policy finder.
To retrieve your quote, visit Suncorp online, enter your quote number, the date of birth of the oldest person to be a policy holder, and your postcode.
For most Suncorp Insurance products, you can renew your policy and pay your annual premium online via our Payments & Renewals page.
Do it Online
If you are an existing Suncorp customer, you may be able to complete your task online.
Bank
With Internet Banking, you can:
- Enquire about transaction
- Update your contact details
Insurance
Home and Car policy holders can easily login/register to My Suncorp to:
- View & update your policy details
- Update your contact details & preferences
- Tailor & pay your renewal
Superannuation
Calling from overseas?
Banking +61 7 3362 1712
Insurance +61 7 3362 1222
Superannuation +61 7 3362 1795
Lost or stolen card/s?
24 hours 1800 775 020
Banking
Credit Cards
New applications
Mon-Fri 8:30am-6pm (AEST/AEDT)
Suspicious Card Transactions (Debit Cards)
24/7
within Australia 13 11 55
overseas +61 7 3362 1712
Suspicious Card Transactions (Credit Cards)
24/7
within Australia 1300 221 576
overseas +61 2 8225 0926
Home Loans
New loans
Mon-Fri 8.00am-7pm Mon-Fri (AEST/AEDT)
Existing loans
8am-6pm (AEST/AEDT)
International Trade Finance
Business Banking
Existing customers
Mon-Fri 8.30am-5.30pm (AEST/AEDT)
New business enquiries
Mon-Fri 8.30am-8pm (AEST/AEDT)
Speak to a Business Manager
Insurance
Vehicle & Home
Quotes & Customer Service
8am-10pm AEST/AEDT, 7 days
Claims
24 hours, 7 days
Life, Income Protection, Funeral & Injury
Quotes and Sales
Mon-Fri 8am-8pm AEST/AEDT
Customer Service
Mon-Fri 8am-6pm AEST/AEDT
Claims
Mon-Fri 8:00am-6:00pm AEST/AEDT
Health
Health quotes and sales
Mon-Fri 8am-6pm AEDT
Health customer service
Mon-Fri 8am-8:30pm AET
Sat 8am-1pm AET
Travel
Quotes & Customer Service
Mon-Fri 8:00am-8:00pm AEST/AEDT
Sat 9:00am-5:30pm AEST/AEDT
Claims
24 hours, 7 days
(Travel Insurance policy holders only)
within Australia 1800 285 712
overseas +61 7 3305 7057
Barrister's Professional Indemnity
Quotes & Customer Service
Mon-Fri 8.30am-5pm AEST/AEDT
Claims
Mon-Fri 8:30am-5pm AEST/AEDT
Super
Brighter Super
Mon-Fri 8am-6pm (AEST/AEDT)
Brighter Super
Mon-Fri 8am-6pm (AEST/AEDT)
General
Specific Departments
Compliments, formal complaints & dispute resolution
Media Enquiries
Insurance Council of Australia
Find out more about the General Insurance Code of Practice
Financial Services Council
Find out more about the Life Insurance Code of Practice
Looking for investor and shareholder information?
Service of legal documents
Are you experiencing financial difficulty?
Are you experiencing or expecting a period in which you are unable to meet your financial commitments? Here at Suncorp Bank, we're committed to helping you out. Find out more
General Enquiries