If you're a Suncorp Bank customer and you've been affected by recent weather, we're here to help.
If your card is damaged, lost or stolen, the first step is to contact us immediately on 1800 775 020 or +61 7 3362 1712 if you’re overseas. +1 303 967 1090. You can also contact Visa using a country-specific number listed on their website if you’re outside of Australia.
In the meantime, you can put a temporary lock on your card using the Suncorp App. If you find the card that you’ve misplaced, check if there are any unauthorised transactions in your transaction history first before you unlock it. If you suspect that any unauthorised transactions have been made, please contact us using the number above.
If you fail to notify us, you may be liable for any unauthorised transactions processed to your account, as per the Terms and Conditions.
If you have a registered phone number with us, you can reset your Internet Banking password online. You’ll need your Customer ID (CID) with you when you do so.
If you’ve forgotten your CID, simply head to the Internet Banking log in page and click on the link that says ‘Forgot your Customer ID?’. From there, you’ll be asked to provide some details to verify your identity (such as your name and date of birth).
After you’ve filled in your details, follow the prompts to get a verification code sent to your registered mobile number. Once your details are all verified, your Customer ID will be displayed on the screen.
The main contribution into your super account will be from your employer. They are required by law to pay 10% of your income into your nominated super account if you earn over $450 each month.
You can also make personal contributions either before-tax or after-tax.
Yes, you can! You can change your investment options as often as you want because we don’t charge switch fees or have an annual limit on switches. You can do this at any time by logging into your online account. While you’re logged in, you can even have your current account balance invested differently from how your future contributions are invested.
Australian super funds charge a range of fees, including:
- Administration – for managing your account;
- Investment – for managing your investments
- Advice – such as investment advice;
- Switching – if you change funds or investment options within your current fund;
- Activity – if you need to split an account after a divorce or need a specific service; and
- Buy/sell spreads – to cover the transaction costs of buying or selling investment options.
Suncorp doesn’t charge any switching or activity fees.
To learn more about the fees and costs associated with a Suncorp Everyday of Suncorp Brighter Super account, please read the policy documents.
- Update your details
- Change your investment option
- Search for and consolidate your lost super and other super accounts
For hearing or speech impaired customers
National Relay Service www.relayservice.com.au.
Telephone Typewriter (TTY) Users - call 133 677 and; then ask for 13 11 55.
Speak and Listen Users - call 1300 555 727 and; then ask for 13 11 55.
Internet Relay Users - connect to the NRS website https://internet-relay.nrscall.gov.au/ and; then ask for 13 11 55.
Language, Translation and Interpreting services - connect to Website www.tisnational.gov.au/ Call: 1800 131 450 and; then ask for 13 11 55.