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For all general enquiries:
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Banking +61 7 3362 1712
Insurance +61 7 3362 1222
Superannuation +61 7 3362 1795
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Banking
Credit Cards
New applications
Mon-Fri 8:30am-6pm (AEST/AEDT)
Suspicious Card Transactions (Debit Cards)
24/7
within Australia 13 11 55
overseas +61 7 3362 1712
Suspicious Card Transactions (Credit Cards)
24/7
within Australia 1300 221 576
overseas +61 2 8225 0926
Home Loans
New loans
Mon-Fri 8.00am-7pm Mon-Fri (AEST/AEDT)
Existing loans
8am-6pm (AEST/AEDT)
International Trade Finance
Business Banking
Existing customers
Mon-Fri 8.30am-5.30pm (AEST/AEDT)
New business enquiries
Mon-Fri 8.30am-8pm (AEST/AEDT)
Speak to a Business Manager
Insurance
Vehicle & Home
Quotes & Customer Service
8am-10pm AEST/AEDT, 7 days
Claims
24 hours, 7 days
Life, Income Protection, Funeral & Injury
Quotes and Sales
Mon-Fri 8am-8pm AEST/AEDT
Customer Service
Mon-Fri 8am-6pm AEST/AEDT
Claims
Mon-Fri 8:00am-6:00pm AEST/AEDT
Health
Health quotes and sales
Mon-Fri 8am-8pm AEST/AEDT
Sat 9am-1pm AEST/AEDT
Health customer service
Mon-Fri 8am-8.30pm AEST/AEDT
Sat 8am-1pm AEST/AEDT
Travel
Quotes & Customer Service
Mon-Fri 8:00am-8:00pm AEST/AEDT
Sat 9:00am-5:30pm AEST/AEDT
Claims
24 hours, 7 days
(Travel Insurance policy holders only)
within Australia 1800 285 712
overseas +61 7 3305 7057
Barrister's Professional Indemnity
Quotes & Customer Service
Mon-Fri 8.30am-5pm AEST/AEDT
Claims
Mon-Fri 8:30am-5pm AEST/AEDT
Super
Brighter Super
Mon-Fri 8am-6pm (AEST/AEDT)
Brighter Super
Mon-Fri 8am-6pm (AEST/AEDT)
General
Specific Departments
Compliments, formal complaints & dispute resolution
Media Enquiries
Insurance Council of Australia
Find out more about the General Insurance Code of Practice
Financial Services Council
Find out more about the Life Insurance Code of Practice
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General Enquiries