Your browser version is no longer supported, so you may experience issues while using this site.
Please upgrade to a current browser to enjoy the best experience.

Contact Us

I want to contact Suncorp about:

Or, I want to:

Make or track a claim
Update my details
Pay or renew my policy


Call us
13 11 55

For specific numbers and operating hours, please select the most relevant product or option above.

Insurance Council of Australia

ICA code of practice badge

Find out more about the General Insurance Code of Practice

Customer Relations

Visit our Customer Relations page to find out how we can help with any questions or complaints you have regarding our service or products.

Financial Services Council

Find out more about the Life Insurance Code of Practice

Service of legal documents

Find out how to contact Suncorp's dedicated point for the service of legal documents.

Legal information  Privacy Policy  Cookie & Data Policy  Accessibility  Sitemap  Identify Scams

Important Information

1Lifetime new for old car replacement: You must be the first registered owner and your car must have been continuously insured under our Comprehensive Advantages level of cover from within 13 months of your car first being purchased until the time of total loss. We will replace your car with a new one of the same or similar make and model.

215% Multi Policy Discount: Combine 3 or more eligible products with us and you could qualify for a 15% Multi-Policy Discount. T&Cs apply. Refer to the relevant motor or home PED guide for more details. Does not apply to the Roadside Assist portion of your premium.

10% discount can only be applied at New Business or at Renewal when the rated driver is under the age of 25 years. Does not apply to the Roadside Assist portion of your premium.

Insurance is issued by AAI Limited ABN 48 005 297 807 trading as Suncorp Insurance. Please read the relevant Product Disclosure Statement before making any decision regarding this product.

Suncorp Health Insurance

Suncorp Health Insurance is issued by nib health funds limited ABN 83 000 124 381 (nib), a registered private health insurer, and is marketed by Platform CoVentures Pty Ltd ABN 82 626 829 623 (PC), a Suncorp Group company. PC is an authorised agent of nib and receives commission from nib.

© Copyright AAI Limited ABN 48 005 297 807 trading as Suncorp Insurance. Registered Office, Level 28, 266 George Street, Brisbane QLD 4000. In accessing Suncorp's site you agree to our Online Terms & Privacy Statement. Please ensure that you read these before accessing the site.

Products and services including banking, superannuation and insurance (including home and car insurance but not life insurance) are provided by separate companies in the Suncorp Group. Suncorp Bank (Suncorp-Metway Ltd ABN 66 010 831 722 ) is only liable for the banking products or services it provides and not the products and services of other companies in the Suncorp Group.

Life insurance is provided by Asteron Life & Superannuation Limited ABN 87 073 979 530, AFSL 229 880 (Asteron). Asteron is part of the TAL Dai-ichi Life Australia Pty Limited ABN 97 150 070 483 group of companies (TAL). Suncorp is a distributor of Life Insurance products issued by Asteron. The different entities of TAL and the Suncorp Group are not responsible for, or liable in respect of, products and services provided by the other.