How will my data be used?

The My Home feature is an educational guide only to help you improve the safety of your home and stay on top of your home maintenance tasks. Your My Home data and related analytics will be used: to provide My Home features and functionality, including technical support; and for our customer engagement, product and service research and development. It will not be used to make any decisions about an insurance policy you hold with us, will not affect your home insurance premium, or any claims you may make. See also the Suncorp Insurance App Privacy Policy .

Suncorp My Home

Maintain your home, gain peace of mind and get rewarded.

Eligibility: active Suncorp Insurance Home or Home & Contents combined policy. Excludes Strata, Contents only and Landlord policies.

What is My Home?

When you own your own place, your list of home maintenance tasks can feel endless.
We want to help you stay on top of the to-do list and protect your greatest asset.
Maintain your home for added peace of mind.

Get rewarded for your efforts

Keep three home maintenance tasks actioned by the first of each month and you can unlock and activate rewards from some of Australia’s leading brands to help you maintain your home and lifestyle. Offers are subject to change, so keep an eye on the app for updated offers. T&Cs apply. Check out the FAQs and T&Cs for more info.

Learn to maintain your home in a few steps

Step 1 - Download the Suncorp Insurance App

Got an eligible Suncorp Insurance Home policy*? Download the Suncorp Insurance App and link your policy within the insurance screen. Tap the Resilience Hub, located at the bottom of your screen, and select your eligible Home Insurance or Home & Contents combined policy to follow the prompts to access your list of tasks.

Eligibility: active Suncorp Insurance Home or Home & Contents combined policy. Excludes Strata, Contents only and Landlord policies.

Step 2 - Access your list of tasks

Scroll through the list of tasks you can complete around your home to help improve safety and reduce the risk of damage. Where appropriate, use a qualified professional to ensure your safety.

Step 3 - Add a reminder

Stay on top of your home maintenance tasks by adding reminders in to your calendar. Mark them as complete once the task is done.

Step 4 - Be rewarded

If you keep a minimum of three maintenance tasks actioned each month, you can unlock and activate rewards from some of Australia’s leading brands.

Offers are subject to change, so keep an eye on the app for updated offers.

Your information is safe

Rest assured knowing that safeguarding your personal information is one of our highest priorities. The information you provide on My Home will not affect your home insurance premium or be used in relation to any claim you make. My Home is simply a guide to help look after your home.

Frequently asked questions

My Home allows eligible Suncorp Insurance Home customers* to view a list of suggested home maintenance tasks. Once those tasks have been performed they can be marked as complete. You can also add calendar reminders from the app, allowing you to stay on top of future tasks.

Please make sure you only do what's applicable to your home, on your property (i.e. not common property) and what you are safely able to do.

*An active Suncorp Insurance Home or Home & Contents combined policy. Excludes Strata, Contents only and Landlord policies.

My Home can be accessed via the Suncorp Insurance App. Just launch the app and, if you haven’t already, add your eligible policy within the insurance screen. The Resilience Hub is located at the bottom of your app screen, tap it and select your Suncorp Insurance Home policy.

If you don’t already have the app, you can download it today! If you do and you can’t see My Home tasks and rewards within the Resilience Hub, you may need to update the app.

My Home records the home maintenance tasks you mark as complete around your home and the date completed.

In addition, My Home uses:

your policy number, and
your login email address.

The My Home feature is an educational guide only to help you improve the safety of your home and stay on top of your home maintenance tasks.

Your My Home data and related analytics will be used:

to provide My Home features and functionality, including technical support; and
for our customer engagement, product and service research and development.

It will not be used to make any decisions about an insurance policy you hold with us, will not affect your home insurance premium, or any claims you may make.

Please contact the Suncorp Insurance App support team by selecting the App Support and Info Option and following the prompts. Alternatively, you can email appsupport@suncorp.com.au and provide your Name, D.O.B, Policy Number and a brief description of your issue and we’ll get in touch. Please include any related screenshots where possible.

No, don’t worry. Our aim is just to help educate our customers on home maintenance tasks in order to keep their homes safer and reduce the risk of damage. It won’t impact your premium.