Frequently asked questions for Suncorp Insurance customers
You’ll need to allow up to 24 hours after registering or lodging a claim on select policies until you can view your details online.
There may be a number of reasons why your claim was declined. If your claim has been declined, we will always provide you with the reason in writing.
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We recommend regularly updating your browser to the most recent version to ensure the best experience and latest security when visiting Suncorp online. If your browser is not the most recent browser or is not compatible you may be unable to perform certain transactions or view our website content.
We (and other general insurers) collect ESL to help pay for the NSW Emergency Services, including Fire and Rescue NSW, the NSW Rural Fire Services and the NSW State Emergency Services.
We began to remove ESL from insurance premiums during the 2016-2017 financial year. However, on 30 May 2017 the NSW State Government announced the deferral of the introduction of ESL (or the “FESL”) on council rates (therefore deferring the removal of the ESL from insurance premiums). As a result, we began to reintroduce ESL charges on relevant insurance premiums in late 2017.
Customers may find their total premium is higher than last year due to the reintroduction of ESL. This levy is also charged by other insurers in NSW however each insurer decides its own rate for ESL. The money contributed by insurers is used by the NSW State Government to fund vital emergency services.