Suncorp Bank has a new website.
Find out what this means for you and your digital banking experience. Visit suncorpbank.com.au.
The Suncorp group of companies ("we") collects and uses data related to your online activity using cookies and other related technologies. This policy provides information about how and why we do this, and how you can choose to remain anonymous. You can read more information on the Suncorp Group Privacy Policy.
There are various technologies that allow tracking of online activity.
The most commonly used technology is cookies. Cookies are text files containing small amounts of information, which your computer or mobile device creates when you visit a website. When you return to the website, the site can read these text files, and recognise your device, helping to enable site features and functionality.
Other related technologies collect data from your browsing session by requesting an image from a server, known as a ‘pixel’. As part of the request, information about your browsing session is passed through – allowing the technology to collect and store the information.
We also use Google Analytics to collect and use data relating to your online activity. More information can be found at Google Privacy and Terms.
Cookies and related technologies are useful in many ways. They:
We place cookies (and other similar technologies) on your device when you visit our sites or other third party sites we advertise on. This helps us provide the best possible browsing experience for you. Other sites will also place cookies on your device, and may allow us to access their cookie data, for example when we partner with them for advertising purposes.
There are different types of cookies:
Session-based cookies
These cookies store temporary information and are usually deleted when you close your browser.
and
Persistent cookies
These cookies are stored in your browser for a set amount of time and stay on your computer after you close your browser. They usually contain information you may want to keep from session to session (e.g. your location or username).
First party cookies
These are ‘our’ cookies – the ones that we set up on your device
and
Third party cookies
Other websites or servers set these cookies up on our behalf, or allow us to access their cookies for activities such as tailored advertising, or tracking our ads’ performance on other websites.
... with different functions:
Cookies and other technology help us personalise your online experience more effectively. By recognising where you’ve been and what you’ve been looking at online, they allow us to better tailor advertising and offers both on our websites and our advertising partners’ sites to be more relevant to you.
Often, this tailoring is just done based on your anonymous browsing history – we don’t actually know who you are. But sometimes, if you identify yourself (eg. by logging on to a customer hub or following a link in an email we’ve sent you) we may connect this tracked data to information we have about you to make your internet experience more relevant and deepen our understanding of you. If you don’t want this to happen, you can exercise your choice in a few ways:
Suncorp uses the Google Analytics Advertising Features for tracking and advertising/marketing purposes as follows:
If you are a user or account holder with a digital platform such as Google or Facebook, you may wish to consider managing your advertising and personalisation preferences with these platforms which can often be done by adjusting the relevant settings of the account which you hold with each respective platform. For example, Google account holders may wish to ensure the Ads Personalisation feature is turned off in their My Account console.
By changing your browser settings, you can control how cookies are used on your computer or device. Usually, you can do this by opening the menu in the browser, and choose settings, options or privacy (it depends on which browser you’re using). From there, you can tailor how your device stores cookies. Options may include deleting all or some cookies, not accepting any cookies or being notified when cookies are being used. For example, if you are using Google Chrome browser, you can choose to browse “incognito” which will only allow session-based cookies.
You can delete existing cookies on your device and block new cookies if you don’t want your online activity to be tracked and remembered. Perhaps you share a device and previous online activity is by someone else so not relevant for you, or maybe you don’t want to be recognised online or served interest-based advertising. Without cookies, we can’t recognise you across visits. Image-related technologies can be blocked by disabling javascript, but this would interfere with your ability to use websites that rely on javascript.
If you are a user or account holder with a digital platform such as Google or Facebook, you may wish to consider managing your tracking preferences with these platforms which can often be done by adjusting the relevant settings of the account which you hold with each respective platform. For example, Google account holders may wish to use the My Activity console to ensure the Web&App Activity, Location History, and YouTube History features are turned off. In addition, the Delete Activity feature can be used to manually or autodelete your google activity.
Please remember:
We don’t mind what you do with your cookies – we’ll do our best to give you the best experience we can, whatever you choose.