Renters Insurance

‘New for old’ means we rebuild, replace or repair with new items or new materials that are available at the time of replacement or repair from Australian suppliers. Limits, exclusion and conditions apply. Refer to the PDS for further information.

This covers loss, breakage or damage to something by accident at home. For example: dropping, knocking over or spilling something without intent. 

Covers the burning out or fusing of electric motors in appliances that are and equal to or less than 10 years old. If you’ve ever had to deal with a busted motor in a fridge or washing machine, you know this could be handy.

Motor burnout excess applies instead of the Standard excess (plus any other applicable excess)

Flood means the covering of normally dry land by water that has escaped or released from the normal confines of things like a lake, river, reservoir, canal or other natural watercourse.

Actions or movements of the sea or storm surge are not covered.  

Loss or damage caused by fire (includes bushfire) and heat, ash, soot and smoke that is a direct result of a fire within 100 metres of the insured address.

It doesn’t include arcing, scorching or cigarette burns unless a fire spreads from the initial burn spot.

Pollution or vapour damage by a home heater or cooking appliance is covered if a fire spreads from the initial source.

If there is a bushfire in your area, we also cover the cost of replacing water in any tank, container, pool, spa and any other storage vessel, even if there is no physical damage to your property. The most we will pay is $1,000.

Malicious acts or vandalism includes things like vandals damaging your letterbox or painting graffiti on your home.

It doesn’t include damage by someone who entered the home with your consent.

Impact covers damage from things like a falling tree, power pole, tv antenna, aircraft, motor vehicle and even space debris.

It doesn’t include damage caused by trees being lopped, felled or transplanted by you or for you.

Storm means a storm, cyclone or severe atmospheric disturbance. It can be accompanied by strong winds, rain, lightning, hail, snow or dust.

It includes loss or damage caused by a landslide or subsidence within 72 hours of, and directly because of, a storm or a structural or design fault.

Theft or burglary occurs when someone enters the insured address without your consent and steals or intends to steal items.

We don’t cover loss or damage caused after entry from common property, or loss or damage caused by anyone living at the address.

This covers loss or damage caused by an animal at the insured address without consent e.g. if an animal becomes accidentally trapped inside the home.

It doesn’t cover damage caused by animals owned by you or that you are responsible for or damage caused by insects, vermin or rodents (unless also covered under events of fire or escape of liquid).

An example of a riot, civil commotion or public disturbance event would be damage caused by a violent crowd moving down your street.

It doesn’t cover loss or damage caused by someone who had consent to enter the insured address and doesn’t cover loss or damage if anyone living at the address participated in the disturbance.

We cover loss or damage caused by an explosion but we do not cover the cost of repairing or replacing the item that exploded.

This covers damage caused by liquid leaking, overflowing or bursting from things like your fridge, washing machine, bath (but not shower), toilet, fixed pipes (except agricultural pipes), swimming pool, water main, fixed cooling system or aquarium.

We do not cover the cost of fixing the leak itself, or water damage caused by wear, tear and gradual deterioration.  See the PDS for more details on what we don't cover. 

Lightning, including power surges caused by lightning, will be covered providing a qualified repairer gives written confirmation to show lightning as the cause of loss or damage and the Australian Government Bureau of Meteorology has a record of lightning in the area.

This covers things like fixed glass in windows, doors, skylights, shower-bath combos, toilets, basins, baths and the glass that forms part of a fixed cooking or heating appliance.

It doesn’t cover ceramic tiles, drinking glasses or glass that is part of things like vases, ornaments or light globes.

We cover damage in the first 72 hours following an earthquake or tsunami.

This includes damage caused by a landslide or subsidence within 72 hours of, and directly because of, an earthquake or tsunami rather than erosion over time or a structural or design fault.

This covers loss, breakage or damage to something by accident at home. For example: dropping, knocking over or spilling something without intent. 

If you choose to include the Safety Net feature you’ll be covered for up to 25% or 30% extra towards the unexpected rising costs of repairing or rebuilding your home when you make a claim. 

For example:

• if your sum insured is $400,000 and you have a 25% Safety Net, you’ll be covered for an additional $100,000 (or $500,000 in total) towards repairing or rebuilding your home; or
• if your sum insured is $400,000 and you have a 30% Safety Net, you’ll be covered for an additional $120,000 (or $520,000 in total) towards repairing or rebuilding your home.

Personal valuables are some of the valuable things you might leave the house with. It’s things like your mobile phone, camera, laptop, or tablet. It also includes bicycles (as long as you’re not racing or pace making).

With personal valuables, the items are covered anywhere in Australia and New Zealand.

You can choose whether to specify the items so as to cover them up to a specified value, or if you’re happy to have unspecified cover, we pay up to $1,000 per item.

If your home is damaged by one of our insured events, and we agree it cannot be lived in, we’ll pay for reasonable temporary accommodation costs for you, as well as boarding for your pets, until you can move back in. Please read the PDS for full details on the maximum period we will pay for your accommodation.

Flood means the covering of normally dry land by water that has escaped or released from the normal confines of things like a lake, river, reservoir, canal or other natural watercourse.

Actions or movements of the sea or storm surge are not covered.  

Malicious acts or vandalism includes things like vandals damaging your letterbox or painting graffiti on your home.

It doesn’t include damage by someone who entered the home with your consent.

Impact covers damage from things like a falling tree, power pole, tv antenna, aircraft, motor vehicle and even space debris.

It doesn’t include damage caused by trees being lopped, felled or transplanted by you or for you.

Theft or burglary occurs when someone enters the insured address without your consent and steals or intends to steal items.

We don’t cover loss or damage caused after entry from common property, or loss or damage caused by anyone living at the address.

This covers loss or damage caused by an animal at the insured address without consent e.g. if an animal becomes accidentally trapped inside the home.

It doesn’t cover damage caused by animals owned by you or that you are responsible for or damage caused by insects, vermin or rodents (unless also covered under events of fire or escape of liquid).

An example of a riot, civil commotion or public disturbance event would be damage caused by a violent crowd moving down your street.

It doesn’t cover loss or damage caused by someone who had consent to enter the insured address and doesn’t cover loss or damage if anyone living at the address participated in the disturbance.

This covers damage caused by liquid leaking, overflowing or bursting from things like your fridge, washing machine, bath (but not shower), toilet, fixed pipes (except agricultural pipes), swimming pool, water main, fixed cooling system or aquarium.

We do not cover the cost of fixing the leak itself, or water damage caused by wear, tear and gradual deterioration.  See the PDS for more details on what we don't cover.

Lightning, including power surges caused by lightning, will be covered providing a qualified repairer gives written confirmation to show lightning as the cause of loss or damage and the Australian Government Bureau of Meteorology has a record of lightning in the area.

This covers things like fixed glass in windows, doors, skylights, shower-bath combos, toilets, basins, baths and the glass that forms part of a fixed cooking or heating appliance.

It doesn’t cover ceramic tiles, drinking glasses or glass that is part of things like vases, ornaments or light globes.

We cover damage in the first 72 hours following an earthquake or tsunami.

This includes damage caused by a landslide or subsidence within 72 hours of, and directly because of, an earthquake or tsunami rather than erosion over time or a structural or design fault.

This covers loss, breakage or damage to something by accident at home. For example: dropping, knocking over or spilling something without intent. 

If you choose to include the Safety Net feature you’ll be covered for up to 25% or 30% extra towards the unexpected rising costs of repairing or rebuilding your home when you make a claim. 

For example:

• if your sum insured is $400,000 and you have a 25% Safety Net, you’ll be covered for an additional $100,000 (or $500,000 in total) towards repairing or rebuilding your home; or
• if your sum insured is $400,000 and you have a 30% Safety Net, you’ll be covered for an additional $120,000 (or $520,000 in total) towards repairing or rebuilding your home.

Personal valuables are some of the valuable things you might leave the house with. It’s things like your mobile phone, camera, laptop, or tablet. It also includes bicycles (as long as you’re not racing or pace making).

With personal valuables, the items are covered anywhere in Australia and New Zealand.

You can choose whether to specify the items so as to cover them up to a specified value, or if you’re happy to have unspecified cover, we pay up to $1,000 per item.

If your home is damaged by one of our insured events, and we agree it cannot be lived in, we’ll pay for reasonable temporary accommodation costs for you, as well as boarding for your pets, until you can move back in. Please read the PDS for full details on the maximum period we will pay for your accommodation.

We'll cover the cost to dispose of your damaged contents after an event that we cover.

We’ll cover spoilage of refrigerated food, frozen food and refrigerated medicines. Conditions apply.

If you first purchase or have an existing Suncorp Car, Suncorp QLD CTP, Suncorp Motorcycle or Suncorp Home and/or Contents insurance policy, you will be eligible for this campaign. Refer to the T&Cs.

• If you first purchase or have an existing Suncorp Car or Motorcycle policy, you can get 20% off new Suncorp home insurance.  (‘New Suncorp home insurance’ excludes landlord and strata insurance)
• If you first purchase or have an existing Suncorp Home or QLD CTP policy, you can get 20% off new Suncorp car insurance.  (‘New Suncorp car insurance’ excludes QLD CTP and Suncorp Roadside Assist)

Refer to the T&Cs.

When your home is substantially damaged by an insured event (meaning the cost for us to repair is at least $50,000 or 10% of your home sum insured, whichever is more). Please Refer to PDS for Full Details.