Emergency Response
If you’ve been affected by a severe weather event, we’re here to support you.
How to make a claim after severe weather
If you've been impacted by severe weather, we recommend lodging your claim online or via the Suncorp Insurance App as soon as you can. If you haven’t claimed online or used the app before, consider reading our simple guide to Suncorp online services.
You can still make a claim over the phone, but please keep in mind contact centre delays are common during periods following extreme weather.
Prepare for weather events
If you’re looking to prepare for or have been impacted by a weather event, find valuable tips on our dedicated weather event pages.
Claim preparation
Ways you can simplify your claim
When you’re preparing for a claim, providing as much info as possible can make claiming easier.
Customer support
Ways we can help
There are a variety of services Suncorp and the community can provide to help you recover after severe weather.
At Suncorp we’re all about helping people not only be covered and recover from weather events, but to build more resilient homes in the face of increasing weather events. Check out our initiative to build more resilience.
Frequently asked questions
View your PDS and Certificate of Insurance in the Suncorp Insurance App, or get your documents to find out what is and isn’t covered under your policy.
Not sure what’s covered by your home insurance? Use our interactive guide to learn more.
How can I minimise mould after a significant weather event?
Mould can be a significant issue after a major weather event like a cyclone or flood, especially if nothing’s done to try and prevent it spreading. Learn more about some practical steps to minimise the growth of mould.
First, make sure everyone is safe and out of danger. Then make a claim and let us know if you require emergency assistance.
If you have a Suncorp Home Insurance policy and can’t live in your home after an insured event, you may be entitled to cover for reasonable and necessary temporary accommodation costs for the time it takes to repair or rebuild your home so it can be lived in again.
Support services
Emergency response services
For more up-to-date information in your area, consider checking your local emergency service’s Twitter or Facebook account.
Community support services
Temporary Accommodation
If you can't live in your home after an incident covered by your policy, you may be entitled to reasonable temporary accommodation costs until your home is rebuilt or repaired for up to 10% of the home sum insured (15% with Platinum cover). If you’re not sure whether this applies to you, check your policy documents or get in touch with us to discuss your options.
