Emergency Response
If you’ve been affected by a severe weather event, we’re here to support you.
How to make a claim after severe weather
If you've been impacted by severe weather, we recommend lodging your claim online or via the Suncorp Insurance App as soon as you can. If you haven’t claimed online or used the app before, consider reading our simple guide to Suncorp online services.
You can still make a claim over the phone, but please keep in mind contact centre delays are common during periods following extreme weather.
Prepare for weather events
If you’re looking to prepare for or have been impacted by a weather event, find valuable tips on our dedicated weather event pages.
Claim preparation
Ways you can simplify your claim
When you’re preparing for a claim, providing as much info as possible can make claiming easier.
Customer support
Ways we can help
There are a variety of services Suncorp and the community can provide to help you recover after severe weather.
At Suncorp we’re all about helping people not only be covered and recover from weather events, but to build more resilient homes in the face of increasing weather events. Check out our initiative to build more resilience.
Frequently asked questions
View your PDS and Certificate of Insurance in the Suncorp Insurance App, or in our Document Hub to find out what is and isn’t covered under your policy.
Not sure what’s covered by your home insurance? Use our interactive guide to learn more.
You can lodge a claim without paying your excess. Our claims team will discuss payment options with you.
You can use a builder from our supplier network or select your own builder to repair or rebuild your home.
If you choose to use your own builder, we’ll cash settle your claim. The amount we pay may be less than what it could cost you to arrange the repairs or rebuild with your own builder. This is because we can secure discounts within our builder supplier network.
To learn more, refer to the PDS.
Validating loss or damage to contents helps us take the necessary steps to repair or replace covered items.
Proof of loss or damage can be given by providing:
- photos of damage
- details of a police report (for theft), or
- proof of ownership documents (receipts, manuals etc).
For more valuable items we’ll ask for more evidence to substantiate your claim than we would for less expensive items.
These documents can quickly and easily be added when you claim online or via the Suncorp Insurance App.
First, make sure everyone is safe and out of danger. Then make a claim and let us know if and if you require emergency assistance.
If you have a Suncorp Home Insurance policy and can’t live in your home after an insured event, you may be entitled to cover for reasonable and necessary temporary accommodation costs for the time it takes to repair or rebuild your home so it can be lived in again.
To help us progress your motor claim, try to send us images of:
- a three-quarter front view of your vehicle
- a three-quarter rear view of your vehicle (taken from opposite side of your front image)
- a rear view clearly showing your number plate
- any identifying car model badges (GLi, TDi, etc)
- VIN number
- your car’s interior from a few different angles
- your odometer
- the compliance plate (the build date of your car), and
- a wide shot of damaged area.
Support services
Emergency response services
For more up-to-date information in your area, consider checking your local emergency service’s Twitter or Facebook account.
Community support services
Temporary Accommodation
If you can't live in your home after an incident covered by your policy, you may be entitled to reasonable temporary accommodation costs until your home is rebuilt or repaired for up to 10% of the home sum insured (15% with Platinum cover). If you’re not sure whether this applies to you, check your policy documents or get in touch with us to discuss your options.
