We're on the ground and ready to help.

Please check this page regularly to find the latest locations and opening times to speak to us about your claim.

Alternatively you can stay up to date, message your claim manager, live chat with our online claims specialists and upload documents and photos in your Suncorp My Account or in the Suncorp Insurance App. If you need help getting registered please contact our dedicated app support team on 1300 786 277.

Queensland

Our team is on the ground and ready to support customers impacted by significant weather.

Mobile Disaster Response Hubs

Bongaree

Address

Bribie Island Recreation Hall
156a First Avenue
Bongaree QLD 4507

Times

Monday, 8 December to Thursday, 11 December 8.30am to 4.30pm

Friday, 19 December 8.30am to 12.00pm

Shailer Park

Address

Springwood Suns Cricket Club
Jodie Street
Shailer Park QLD 4128

Times

Monday, 8 December to Friday, 12 December 8.30am to 4.30pm

Tingalpa

Address

Fielders Club
5 Bognor Street
Tingalpa QLD 4173

Times

Monday, 8 December to Friday, 12 December 8.30am to 4.30pm

Monday, 15 December 8.30am to 4.30pm

Tuesday, 16 December 8.30am to 4.30pm

Cornubia

Address

Cornubia Park Sports Centre
146 Bryants Road
Shailer Park QLD 4128

Times

Wednesday, 17 December 8.30am to 4.30pm

Thursday, 18 December 8.30am to 4.30pm

Friday, 19 December 8.30am to 12.00pm

Community Recovery Centre

Bongaree

Address

Bribie Island Recreation Hall
156a First Avenue
Bongaree QLD 4507

Times

Monday, 8 December to Friday, 12 December 9.00am to 4.00pm

Wamuran

Address

Wamuran Sports Complex Hall
84 Campbells Pocket Road
Wamuran QLD 4512

Times

Monday, 8 December to Friday, 12 December 9.00am to 4.00pm

South Australia

ICA Community Consultations

The Insurance Council of Australia (ICA) is hosting community consultations to support customers impacted by recent severe weather. Bookings are recommended and can be made HERE.

Port Pirie

Address

Royal Port Pirie Yacht Club
61 Main Road
Solomontown SA 5540

Times

Tuesday, 16 December to Wednesday, 17 December 9.00am to 5.00pm

Bookings can be made HERE

Tasmania

Community Recovery Centre

Swansea

Address

Swansea Court House
4 Noyes Street
Swansea TAS 7190

Times

Monday, 8 December to Tuesday, 9 December 8.00am to 4.00pm

Please note locations and opening times are subject to change – please refer back to this page for current information.

How you can learn more

Our Customer Brochures include information about our claims process and other valuable topics, as well as frequently asked questions. Click below to learn more.

Cash Settlements

Claims Process

Maintaining Your Home

Repairing & Rebuilding Your Home

Temporary Accommodation

Third Parties Offering Claims Services

Who is going to repair my home?

Other ways to stay updated

Suncorp Insurance App

Message your claim manager, live chat with our online claims specialists and upload documents and photos.

Download the app

Suncorp My Account

Message your claim manager, live chat with our online claims specialists and upload documents and photos.

Login now

Not registered?

If you need help getting registered please contact our dedicated app support team.

Call 1300 786 277