We're on the ground and ready to help.

Please check this page regularly to find the latest locations and opening times to speak to us about your claim.

Alternatively you can stay up to date, message your claim manager, live chat with our online claims specialists and upload documents and photos in your Suncorp My Account or in the Suncorp Insurance App. If you need help getting registered please contact our dedicated app support team on 1300 786 277.

Customer Support Team

Our team is on the ground and ready to support customers impacted by significant weather.

Tingalpa

Address

Fielders Club
35 Bognor St,
Tingalpa, QLD 4173

Times

Monday, 17 to Friday, 21 August – 8.30am – 4.30pm
Saturday, 22 August – 8.00am – 2.00pm

Bribie Island

Address

Bribie Island Hotel
29 Sylvan Beach Esplanade,
Bellara, QLD 4507

Times

Monday, 24 August – 9:30am – 4:30pm
Tuesday, 25 August to Friday, 28 August – 8:30am – 4:30pm
Saturday, 29 August – 8:00am – 2:00pm

Shailer Park

Address

KP Centre
373 Chatswood Rd,
Loganholme, QLD 4129

Times

Monday, 31 August to Friday, 4 September – 8:30am – 4:30pm
Saturday, 5 September – 8.00am – 2.00pm

Clifton

Address

85 King Street,
Clifton, QLD 4361

Times

Monday, 7 September 2026 – 10:00am – 4:30pm
Tuesday, 8 to Friday, 11 September 2026 – 8:30am – 4:30pm
Saturday, 12 September 2026 – 8:00am – 12:00pm

How you can learn more

Our Customer Brochures include information about our claims process and other valuable topics, as well as frequently asked questions. Click below to learn more.

Cash Settlements

Claims Process

Maintaining Your Home

Repairing & Rebuilding Your Home

Temporary Accommodation

Third Parties Offering Claims Services

Who is going to repair my home?

Other ways to stay updated

Suncorp Insurance App

Message your claim manager, live chat with our online claims specialists and upload documents and photos.

Download the app

Suncorp My Account

Message your claim manager, live chat with our online claims specialists and upload documents and photos.

Not registered?

If you need help getting registered please contact our dedicated app support team.

Call 1300 786 277

Suncorp acknowledges the Traditional Custodians of the lands on where we work, live, and conduct business across Australia. We pay our respects to Elders past and present. Read more about our commitment to reconciliation.

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GENERAL INSURANCE

Any advice has been prepared without taking into account your particular objectives, financial situation or needs, so you should consider whether it is appropriate for you before acting on it. Please read the relevant Product Disclosure Statement before you make any decision regarding this product. The Target Market Determination is also available.

General Insurance (including Home Building, Home Contents, Landlord, Strata, Car, CTP, Motorcycle, Caravan, Motorhome, Boat Insurance, Business Insurance and Barristers Insurance) is issued by AAI Limited ABN 48 005 297 807 trading as Suncorp Insurance.

SUNCORP HEALTH INSURANCE
Suncorp Health Insurance is issued by nib health funds limited ABN 83 000 124 381 (nib), a registered private health insurer, and is marketed by Platform CoVentures Pty Ltd ABN 82 626 829 623 (PC), a Suncorp Group company. PC is an authorised agent of nib and receives commission from nib. Read the policy booklet before buying this insurance.

SUNCORP LIFE INSURANCE
Suncorp Life Insurance products, other than in some circumstances the Redundancy Benefit, are issued by TAL Life Limited ABN 70 050 109 450 AFSL 237848 (TAL Life) which is part of the TAL Dai-ichi Life Australia Pty Limited ABN 97 150 070 483 group of companies (TAL). TAL companies are not part of the Suncorp Group. TAL Life uses the Suncorp brand under licence from the Suncorp Group. Redundancy Benefit provided on or before 31st March 2020 was issued by AAI Limited ABN 48 005 297 807 AFSL 230859 (AAI) which is part of the Suncorp Group. New Redundancy Benefit policies and renewals offered from 1st April 2020 are issued by TAL Life. The different entities of TAL and the Suncorp Group of companies are not responsible for, or liable in respect of, products and services provided by the other.

Any advice on this page in connection with the Life products is general in nature and is provided by Platform Ventures Pty Ltd ABN 35 626 745 177 AFS Representative Number 001266101 (PV). PV is part of the Suncorp Group and an authorised representative of TAL Direct Pty Limited ABN 39 084 666 017 AFSL 243260 (TAL Direct). General advice does not take into account your individual needs, objectives or financial situation. Before you decide to buy or to continue to hold a Life Product you must read the relevant Product Disclosure Statement. The Target Market Determination (TMD) for the product is also available.

TAL Life is proud to have adopted the Life Insurance Code of Practice (Code). The Code has been developed voluntarily by the Life Insurance industry to promote high standards of service to consumers, provide a benchmark of consistency within the industry, and establish a framework for professional behaviour and responsibilities.