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We're on the ground and ready to help

We're ready to help and are working as fast as we can to provide the support you need.

If your car or home was damaged by the east coast storms and floods please come and visit our Customer Support Team.

Alternatively you can stay up to date, message your claim manager, live chat with our online claims specialists and upload documents and photos in your Suncorp My Account or in the Suncorp App. If you need help getting registered please contact our dedicated app support team on 1300 786 277.

Queensland - Community Forums

To further support you, Suncorp has launched a series of community forums to provide an opportunity to meet with a member of our team to discuss your claim. Space is limited so please ensure you register your interest below to secure a spot.

Oxley, QLD

Location:

Oxley Golf Club
290 Boundary Road, Oxley QLD

Times:

Tues 17 May
3pm - 7pm (AEST)

Register your interest

Ashgrove, QLD

Location:

Taylor Range Country Club
28 Greenlanes Rd, Ashgrove QLD

Times:

Wed 18 May
3pm - 7pm (AEST)

Register your interest

Brighton, QLD

Location:

The Brighton Hotel
196 Brighton Terrace, Brighton QLD

Times:

Thurs 19 May
3pm - 7pm (AEST)

Register your interest

Maryborough, QLD

Location:

Maryborough Neighbourhood Centre
25 Ellina Street, Maryborough QLD

Times:

Mon 23 May
3pm - 7pm (AEST)

Register your interest

Gympie, QLD

Location:

The Pavilion Conference and Reception Centre, Gympie Showgrounds
77 Exhibition Road, Southside QLD
(Parking enter via Adrian McClintock Park entry)

Times:

Tues 24 May
3pm - 7pm (AEST)

Register your interest

Caboolture, QLD

Location:

Sports Central Caboolture
Cnr Hasking St & Beerburrum Rd, Caboolture QLD

Times:

Wed 25 May
3pm - 7pm (AEST)

Register your interest

Coorparoo, QLD

Location:

Coorparoo RSL
45 Holdsworth Street, Coorparoo QLD

Times:

Thurs 26 May
3pm - 7pm (AEST)

Register your interest

NSW - Townhalls

To further support you, the Insurance Council of Australia (ICA) has launched a townhall series. We will have members of the Suncorp Claims team available to speak with you after the ICA townhall concludes. Space for the townhalls is limited so please register your interest below to secure a spot.

Murwillumbah, NSW

Location:

Murwillumbah Services Club
10 Wollumbin St, Murwillumbah

Times:

Mon 23 May
5:30pm - 10pm (AEST)

Register your interest

Mullumbimby, NSW

Location:

Mullumbimby Ex-Service Club
58 Dalley St, Mullumbimby

Times:

Tues 24 May
5:30pm - 10pm (AEST)

Register your interest

Lismore, NSW

Location:

The Auditorium,
Southern Cross University Lismore Campus
Military Rd, East Lismore

Times:

Wed 25 May
5:30pm - 10pm (AEST)

Register your interest

Grafton, NSW

Location:

Grafton District Services Club
(Les Beattie Function Room)
105-107 Mary Street, Grafton

Times:

Tues 31 May
5:30pm - 10pm (AEST)

Register your interest

Casino, NSW

Location:

Casino RSM Club (Mirage Room)
162 Canterbury Street, Casino

Times:

Wed 1 June
5:30pm - 10pm (AEST)

Register your interest

Lennox Heads, NSW

Location:

Lennox Heads Cultural Centre
1 Mackney Lane, Lennox Head

Times:

Thurs 2 June
5:30pm - 10pm (AEST)

Register your interest

NSW - Recovery Hubs

Our team are on the ground in the below locations and are ready to help you.

Ballina, NSW

Location:

Ballina Surf Club
Lighthouse Parade, East Ballina

Times:

Mon - Fri
9am - 4:30pm (AEST)

Lismore, NSW

Location:

Southern Cross University
Military Rd, East Lismore

Times:

Mon - Fri
9am - 4:30pm (AEST)

Mullumbimby, NSW

Location:

Mullumbimby Civic & Community Centre
55 Dalley St, Mullumbimby

Times:

Mon - Fri
9am - 4pm (AEST)

CLOSED FRI 20 MAY

Murwillumbah, NSW

Location:

Murwillumbah Civic Centre
10-14 Tumbulgum Road, Murwillumbah

Times:

Mon - Fri
9am - 4pm (AEST)

Please note these locations and opening times are subject to change – please refer back to this page for current information.

Other ways to stay updated

Suncorp App

Message your claim manager, live chat with our online claims specialists and upload documents and photos.

Download the app

Suncorp My Account

Message your claim manager, live chat with our online claims specialists and upload documents and photos.

Login now

Not registered?

If you need help getting registered please contact our dedicated app support team.

Call 1300 786 277

Read more:

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Your flood recovery guide

Flooding can be dangerous and damaging. Being prepared, and knowing what to do afterwards, can help make your recovery as simple as possible.

Building flood resistant homes after the 2011 Brisbane floods

One of the ways to mitigate the effect of flooding if it does occur, is to build or renovate your home so that it’s resilient to it. Find out more.

Making a flood or water damage claim

Having your home or property damaged by water is no one’s idea of a good time. Fortunately, making a claim can be a stress-free process - Read more.

Supporting QLD and NSW customers through flood and storm recovery

As weeks of wild weather begin to ease in many parts of the east coast, thousands of Aussies begin their long road to recovery. Here’s how we support you through the home insurance claim process.

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Products and services including banking, superannuation and insurance are provided by different entities of the Suncorp Group. Suncorp Bank (Suncorp-Metway Ltd ABN 66 010 831 722) is only liable for the banking products or services it provides and not the products and services of other companies in the Suncorp Group.

Any advice has been prepared without taking into account your particular objectives, financial situation or needs, so you should consider whether it is appropriate for you before acting on it. Please read the relevant Product Disclosure Statement before you make any decision regarding this product. The Target Market Determination is also available.

This content is current for Car, Motorcycle, Motorhome, Caravan & Trailer, Boat, Home & Contents, Landlord and Strata Insurance policies with a start or renewal date on or after 25 March 2021.

GENERAL INSURANCE
General Insurance (including Home Building, Home Contents, Landlord, Strata, Car, CTP, Motorcycle, Caravan, Motorhome, Boat Insurance, Business Insurance and Barristers Insurance) is issued by AAI Limited ABN 48 005 297 807 trading as Suncorp Insurance.

SUNCORP HEALTH INSURANCE
Suncorp Health Insurance is issued by nib health funds limited ABN 83 000 124 381 (nib), a registered private health insurer, and is marketed by Platform CoVentures Pty Ltd ABN 82 626 829 623 (PC), a Suncorp Group company. PC is an authorised agent of nib and receives commission from nib. Read the policy booklet before buying this insurance.

SUNCORP LIFE INSURANCE
Suncorp Life Insurance products, other than in some circumstances the Redundancy Benefit, are provided by TAL Life Limited ABN 70 050 109 450 AFSL 237848 (TAL Life) which is part of the TAL Dai-ichi Life Australia Pty Limited ABN 97 150 070 483 group of companies (TAL). TAL companies are not part of the Suncorp Group. TAL companies use the Suncorp brand under licence from the Suncorp Group. Redundancy Benefit issued on or before 31st March 2020 was offered by AAI Limited ABN 48 005 297 807 AFSL 230859 (AAI) which is part of the Suncorp Group. New Redundancy Benefit policies and renewals offered from 1st April 2020 are issued by TAL Life. The different entities of TAL and the Suncorp Group of companies are not responsible for, or liable in respect of, products and services provided by the other.

Any advice on this page in connection with the Life products is general in nature and is provided by Platform Ventures Pty Ltd ABN 35 626 745 177 AFS Representative Number 001266101 (PV). PV is part of the Suncorp Group and an authorised representative of TAL Direct Pty Limited ABN 39 084 666 017 AFSL 243260 (TAL Direct). General advice does not take into account your individual needs, objectives or financial situation. Before you decide to buy or to continue to hold a Life Product you must read the relevant Product Disclosure Statement. The Target Market Determination (TMD) for the product is also available.

TAL Life supports and adheres to the Life Insurance Code of Practice (Code). The Code has been developed voluntarily by the Life Insurance industry through the Financial Services Council to promote high standards of service to consumers, provide a benchmark of consistency within the industry, and establish a framework for professional behaviour and responsibilities.

TRAVEL
Insurance issued by AAI Limited ABN 48 005 297 807 trading as Vero Insurance.

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