When you need us most, we're on the ground
and ready to help

Please check this page during major weather events to find on the ground support.

Alternatively you can stay up to date, message your claim manager, live chat with our online claims specialists and upload documents and photos in your Suncorp My Account or in the Suncorp Insurance App. If you need help getting registered please contact our dedicated app support team on 1300 786 277.

Brisbane

Our team will be available in Brisbane to assist customers impacted by weather events.

Brisbane

Location:

Shannons Headquarters Brisbane
107 Fison Avenue West
Eagle Farm

Times:

Monday, 22 April – Friday, 26 April
(excluding Thursday, 25 April)
9am – 4:30pm

Book an appointment

Port Douglas

Wollongong, NSW

Our team will be available in Wollongong to assist customers impacted by recent weather that impacted Southern NSW.

Wollongong

Location:

Thirroul District Community Centre and Library
352 – 358 Lawrence Hargrave Drive
Thirroul

Times:

Wednesday, 17 April
10.00am - 4.00pm

Thursday, 18 April
11.00am – 6.00pm

Port Douglas

Please note these locations and opening times are subject to change – please refer to this page for current information.

Other ways to stay updated

Suncorp Insurance App

Message your claim manager, live chat with our online claims specialists and upload documents and photos.

Download the app

Suncorp My Account

Message your claim manager, live chat with our online claims specialists and upload documents and photos.

Not registered?

If you need help getting registered please contact our dedicated app support team.

Call 1300 786 277

Read more:

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Flood clean-up: The flood recovery guide

Flooding can be dangerous and damaging. In this guide, we speak to Suncorp’s Head of Disaster Response & Event Claims about how to make your flood recovery as safe and simple as possible.

How to flood-proof your home

The 2011 Brisbane floods were devastating. One way to mitigate the effects of flooding is to build or renovate a more resilient home.

How to make a storm damage insurance claim

In the aftermath of a major storm or cyclone, once you’ve made sure everyone’s safe, the next step is to assess the damage and consider making a storm damage insurance claim.

Supporting customers through severe weather recovery

If you’ve been affected by a storm, flood or cyclone, find out how we can support you through the home insurance claims process.

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Any advice on this page in connection with the Life products is general in nature and is provided by Platform Ventures Pty Ltd ABN 35 626 745 177 AFS Representative Number 001266101 (PV). PV is part of the Suncorp Group and an authorised representative of TAL Direct Pty Limited ABN 39 084 666 017 AFSL 243260 (TAL Direct). General advice does not take into account your individual needs, objectives or financial situation. Before you decide to buy or to continue to hold a Life Product you must read the relevant Product Disclosure Statement. The Target Market Determination (TMD) for the product is also available.

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