Bushfire support

Find out how to get support after a bushfire.

Track my claim

How to contact Suncorp after a bushfire

We're ready to help and are working as fast as we can to provide the support you need.

Our Claims Team will be in touch with you soon after your claim is lodged.

In the meantime, you can view your claim and communicate with your claim manager using the Suncorp Insurance App.

Online

Log into your Suncorp account to see claims updates, message your claims manager, and upload documents and photos. If you don’t have an account yet, registering only takes a moment.

Track your claim Make a claim online

Suncorp Insurance App

Track your claims as it progresses and easily upload photos and supporting documents.

Download the app

Webchat

Please contact our dedicated Claims Team via Live Chat Monday to Friday 8am to 9pm and weekends 9am to 5pm AEST if you need emergency support.

Chat now

Ways we can help

Temporary Accommodation

If you can't live in your home after an incident covered by your policy, you may be entitled to reasonable temporary accommodation costs until your home is rebuilt or repaired for up to 10% of the home sum insured. If you’re not sure whether this applies to you, check your policy documents or get in touch with us to discuss your options.

Emergency support

We may be able to assist with arranging temporary accommodation and emergency repairs for affected home insurance customers.

Suncorp in-person claims support

Our customer support teams are on the ground in heavily impacted locations to help with claims in person.

View locations

Financial hardship

If you’re affected by bushfire and experience financial hardship, we may fast track your claim or pay part of the amount in advance.

Learn more

Frequently asked questions

Community support services

Emergency response services

For more up-to-date information in your area, consider checking your local emergency service’s Twitter or Facebook account.

Temporary Accommodation

If you can't live in your home after an incident covered by your policy, you may be entitled to reasonable temporary accommodation costs until your home is rebuilt or repaired for up to 10% of the home sum insured. If you’re not sure whether this applies to you, check your policy documents or get in touch with us to discuss your options.