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Using our online services

From making a claim to updating your details, there are a lot of things that customers with eligible policies can conveniently do online. Here, we’ve put together some quick, easy tutorials to help guide you through using our online services.

Register for My Suncorp

Download the Suncorp App

Video #1: How to register

In just 4 easy steps you can register for a My Suncorp account, so that you can manage your eligible policy, make certain claims and more online. My Suncorp is not available for all Suncorp Insurance branded products, and for some products there will be limited functionality. To register for My Suncorp you need to be a current policy holder for one of the following Suncorp Insurance products:

  • Home or Contents Insurance
  • Comprehensive Car Insurance
  • Caravan Insurance
  • Motorcycle Insurance

Watch the video to learn more.

Video #2: How to make a claim

Did you know you can make certain claims online? Learn how with this easy step-by-step video guide.

Video #3: How to renew and update your policy

Watch this video to learn how to renew or update your eligible policy with ease, using Suncorp Insurance’s simple online services.

Video #4: How to request documents

In most circumstances documents like your Certificate of Currency and Certificate of Insurance can be accessed online and emailed to you instantly – watch this video to learn more.

Video #5: How to update your personal details

If your personal details have changed – including your address, name, or phone number – updating your eligible policy is super simple . Follow the instructions in this video to learn how.

Video #6: How to update your policy details

You can easily make certain changes to your eligible policy details through your My Suncorp account – including swapping your car, adding/removing listed drivers, and changing your car registration. Learn how with our handy video guide.

Insights and stories

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Insurance is issued by AAI Limited ABN 48 005 297 807 trading as Suncorp Insurance. Please read the relevant Product Disclosure Statement before buying Suncorp Insurance products. Products and services including banking, superannuation and insurance (including home and car insurance but not life insurance) are provided by separate companies in the Suncorp Group.Suncorp-Metway Ltd ABN 66 010 831 722 AFSL No 229882 Australian Credit Licence number 229882 is only liable for the banking products or services it provides and not the products and services of the other companies in the Suncorp Group.

My Suncorp is not available, or not fully available, for all Suncorp Insurance branded products, policy types or claim types. See our Online Terms for further information.