Question 1

I need to renew my CTP policy, what do I do?

Accepted Answer

When it comes time to renew your Suncorp CTP policy, you can make a payment through the Queensland government website. Your CTP policy is part of your vehicle registration in QLD.

Suncorp is Queensland's largest CTP insurer. Renewing your CTP with Suncorp on your registration notice is a simple process. When it comes time to renew your Suncorp CTP policy, you can make a payment through the Queensland government website, because your CTP policy is part of your vehicle registration in QLD.

Question 2

How do I change my address on my QLD CTP?

Accepted Answer

To change your address on your QLD CTP, you must do this with the Department of Transport and Main Roads (DTMR). Your CTP insurance is included with your vehicle registration so in order to update your address on your QLD CTP, you need to contact the DTMR.

Question 3

How do I switch CTP insurers?

Accepted Answer

Despite what a lot of people think, it's actually quite easy to switch your CTP insurer. For Queensland CTP, you can switch to Suncorp CTP today – it’s easy and takes only a couple of minutes.

If you make the switch to us now, Suncorp will appear as your nominated QLD CTP Insurer when you receive your next rego renewal notice. With Suncorp, you’ll have access to an efficient claims process with over 70 years’ experience.

Question 4

I’m moving interstate – do I need to transfer my CTP?

Accepted Answer

Your CTP insurance stays with the registered vehicle, so once you transfer the registration into the new owner’s name on the certificate of insurance, the CTP will be transferred as well.

Your CTP insurance stays with the registered vehicle, so once you transfer the registration into the new owner’s name, the CTP will be transferred as well. If you live in NSW, QLD or ACT, you have the option to choose your insurer and CTP protects any third party that’s injured or suffers vehicle damage if an accident occurs. If you move to NSW, Compulsory Third Party (CTP) insurance is called a ‘greenslip’ and is a legal requirement for all registered vehicles. When you purchase a new or used vehicle from interstate, it is important to make sure the registration is transferred into your name so that you are covered in the unfortunate case of an accident. For more information, please refer to the Driver Protection Cover Policy Wording.

Question 5

I have Comprehensive Car Insurance – is this different to CTP?

Accepted Answer

Yes, the difference between CTP Insurance and other kinds of car insurance, such as Comprehensive Car Insurance, lies in the coverage.

CTP Insurance covers death or injury to other people caused by you when you are the at fault driver. CTP Insurance doesn't cover property damage to your car or another person’s car, which means you can’t claim for dents, scratches, or write-offs. If you’re looking to cover your car from damage, find out more about our Comprehensive Car Insurance.

For more information, see ASIC's guide to different types of car insurance.

Question 6

Are all CTP insurers the same?

Accepted Answer

Most CTP Insurance is the same, however Suncorp Insurance offers additional Driver Protection Cover with our CTP Insurance at no extra cost to eligible customers.

Even though CTP Insurance doesn't cover injuries to the at-fault driver, Suncorp recognises that even good drivers can make mistakes. That's why we offer Driver Protection Cover which provides some additional cover at no extra cost to eligible customers. For more information, please refer to the Driver Protection Cover Policy Wording.

Question 7

How do I know whether I have CTP insurance?

Accepted Answer

CTP insurance is compulsory and is included with your vehicle registration. Therefore, if you cancel the registration of your vehicle with the Department of Transport and Main Roads (DTMR), your CTP insurance is cancelled at the same time.

Your CTP insurance payment is included in the cost of your motor vehicle registration. If your vehicle is registered in Queensland, you will have CTP insurance. When you buy any Queensland registered new or used vehicle, the CTP insurance transfers to you. If your vehicle is not registered, you are not covered by CTP insurance.

Question 8

Can I cancel my CTP insurance?

Accepted Answer

CTP insurance is compulsory and is included with your vehicle registration. Therefore, if you cancel the registration of your vehicle with the Department of Transport and Main Roads (DTMR), your CTP insurance is cancelled at the same time.

In Queensland, the Motor Accident Insurance Commission (MAIC) is the regulatory body for CTP insurance in Queensland. If you cancel your vehicle registration with DTMR, you may receive a refund for the unused portion of your registration and CTP premium.

Question 9

How to contact us with a complaint

Accepted Answer

If you experience a problem, are not satisfied with our products or services or a decision we have made, please visit our Customer Relations & Complaints page to access more information.

Question 10

What do I have to do if the accident was my fault?

Accepted Answer

If your CTP Insurance is with Suncorp Insurance, and you caused the accident, you will need to complete a Notice of Accident Form.

If you have sustained a serious injury, you may be eligible to claim for Driver Protection Cover benefits. For full details of the cover that is available and the conditions that apply read the Driver Protection Cover Policy wording.

Please call to talk to a friendly CTP claims specialist on 13 11 60.

Download and print our Notice of Accident by Owner Form.

Question 11

Do I need to report the accident to the police?

Accepted Answer

Reporting the accident to the police is part of the process for lodging a CTP claim. Please complete a Report of Traffic Incident to Police Form and take it to your local police station or a police station near where the accident happened.

Once the report has been lodged, obtain the QP or Traffic Incident Number and provide it to us via email to QLDCTPClaims@suncorp.com.au or by calling us on 13 11 60.

Question 12

How can I make a claim for a serious personal injury?

Accepted Answer

A serious personal injury is a life-changing injury suffered as a result of a motor accident that leaves a person with a permanent disability, requiring assistance in their everyday life. The NIISQ - National Injury Insurance Scheme Queensland - helps support victims of such injuries.

The physical, emotional, and financial strains of a serious personal injury on an individual and their family can be devastating, and the cost of care for a seriously injured person over their lifetime can be in the millions of dollars.

Serious personal injuries include:

permanent spinal cord injuries
severe burns
traumatic brain injuries
permanent blindness, and
multiple amputations.

For more information visit NIISQ or please call to talk to a friendly CTP claims specialist on 13 11 60.

Question 13

What do I do if a loved one has died in a motor accident?

Accepted Answer

If you’re the relative or dependant of a person who lost their life due to a motor vehicle accident in which they weren’t at fault, notify us via the Notice of Accident Claim Form (Fatal). This will enable us to help support you through this difficult time.

Download the Notice of Accident Claim Form (Fatal)

Frequently asked questions about QLD Compulsory Third Party (CTP)