Question 1

I need to renew my CTP policy, what do I do?

Accepted Answer

When it comes time to renew your Suncorp CTP policy, you can make a payment through the Queensland government website. Your CTP policy is part of your vehicle registration in QLD.

Suncorp is Queensland's largest CTP insurer. Renewing your CTP with Suncorp on your registration notice is a simple process. When it comes time to renew your Suncorp CTP policy, you can make a payment through the Queensland government website, because your CTP policy is part of your vehicle registration in QLD.

Question 2

How do I change my address on my QLD CTP?

Accepted Answer

To change your address on your QLD CTP, you must do this with the Department of Transport and Main Roads (DTMR). Your CTP insurance is included with your vehicle registration so in order to update your address on your QLD CTP, you need to contact the DTMR.

Question 3

How do I switch CTP insurers?

Accepted Answer

Despite what a lot of people think, it's actually quite easy to switch your CTP insurer. For Queensland CTP, you can switch to Suncorp CTP today – it’s easy and takes only a couple of minutes.

If you make the switch to us now, Suncorp will appear as your nominated QLD CTP Insurer when you receive your next rego renewal notice. With Suncorp, you’ll have access to an efficient claims process with over 70 years’ experience.

Question 4

I’m moving interstate – do I need to transfer my CTP?

Accepted Answer

Your CTP insurance stays with the registered vehicle, so once you transfer the registration into the new owner’s name on the certificate of insurance, the CTP will be transferred as well.

Your CTP insurance stays with the registered vehicle, so once you transfer the registration into the new owner’s name, the CTP will be transferred as well. If you live in NSW, QLD or ACT, you have the option to choose your insurer and CTP protects any third party that’s injured or suffers vehicle damage if an accident occurs. If you move to NSW, Compulsory Third Party (CTP) insurance is called a ‘greenslip’ and is a legal requirement for all registered vehicles. When you purchase a new or used vehicle from interstate, it is important to make sure the registration is transferred into your name so that you are covered in the unfortunate case of an accident. For more information, please refer to the Driver Protection Cover Policy Wording.

Question 5

I have Comprehensive Car Insurance – is this different to CTP?

Accepted Answer

Yes, the difference between CTP Insurance and other kinds of car insurance, such as Comprehensive Car Insurance, lies in the coverage.

CTP Insurance covers death or injury to other people caused by you when you are the at fault driver. CTP Insurance doesn't cover property damage to your car or another person’s car, which means you can’t claim for dents, scratches, or write-offs. If you’re looking to cover your car from damage, find out more about our Comprehensive Car Insurance.

For more information, see ASIC's guide to different types of car insurance.

Question 6

Are all CTP insurers the same?

Accepted Answer

Most CTP Insurance is the same, however Suncorp Insurance offers additional Driver Protection Cover with our CTP Insurance at no extra cost to eligible customers.

Even though CTP Insurance doesn't cover injuries to the at-fault driver, Suncorp recognises that even good drivers can make mistakes. That's why we offer Driver Protection Cover which provides some additional cover at no extra cost to eligible customers. For more information, please refer to the Driver Protection Cover Policy Wording.

Question 7

How do I know whether I have CTP insurance?

Accepted Answer

CTP insurance is compulsory and is included with your vehicle registration. Therefore, if you cancel the registration of your vehicle with the Department of Transport and Main Roads (DTMR), your CTP insurance is cancelled at the same time.

Your CTP insurance payment is included in the cost of your motor vehicle registration. If your vehicle is registered in Queensland, you will have CTP insurance. When you buy any Queensland registered new or used vehicle, the CTP insurance transfers to you. If your vehicle is not registered, you are not covered by CTP insurance.

Question 8

Can I cancel my CTP insurance?

Accepted Answer

CTP insurance is compulsory and is included with your vehicle registration. Therefore, if you cancel the registration of your vehicle with the Department of Transport and Main Roads (DTMR), your CTP insurance is cancelled at the same time.

In Queensland, the Motor Accident Insurance Commission (MAIC) is the regulatory body for CTP insurance in Queensland. If you cancel your vehicle registration with DTMR, you may receive a refund for the unused portion of your registration and CTP premium.

Question 9

How can I register a complaint or dispute?

Accepted Answer

At Suncorp we take your feedback seriously. You can submit a complaint or feedback by visiting the Dispute Resolution page.

Frequently asked questions about QLD Compulsory Third Party (CTP)

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