How to lodge your Qld CTP Insurance claim

Lodge a claim directly with us

If you've been injured in a motor vehicle accident in Queensland and the driver at fault is insured by Suncorp, we’ve made it simple to lodge your claim with us directly.

What happens when you claim through us?

Contact us

Call us on 13 11 60 so we can help lodge your claim straight away, or request a call back at a time convenient to you.  

We'll be in touch

We'll give you a call if you’ve requested a call back or if we require additional information relating to your claim.

We’re here for you

Our CTP Claims Customer Concierge and Claims Specialists will support you through every step of your claim.

Make a Qld CTP Insurance claim

Contact our CTP Claims Concierge

Our QLD-based CTP Claims Customer Concierge is on hand to provide you with guidance and support with lodging your claim.

They can:

  • help identify the insurer or the vehicle at fault;
  • assist you in completing the relevant claim form;
  • lodge your claim on your behalf right away.
Call 13 11 60

Monday to Friday, 8.30 am to 5.00 pm AEST

Request a call back

Fill out our quick online form and we'll endeavour to call you back within 24 hours to help you start your claim.

Request a call back

Frequently asked questions

The information is intended to be of general nature only. Subject to any rights you may have under any law, we do not accept any legal responsibility for any loss or damage, including loss of business or profits or any other indirect loss, incurred as a result of reliance upon the information. Please make your own enquiries.

Qld CTP Claims Complaints or to resolve a dispute

If you have a complaint about our service or our decisions, please contact your Claims Advisor. If they can’t resolve the issue, they’ll refer the complaint to their Leader or delegate who will respond within 5 business days.

If you prefer not to do this, or if you are not satisfied with how we handle your complaint, you may request a review by emailing

Motor Accident Insurance Commission (MAIC)

The Commission is the government body that oversees Queensland’s CTP scheme. They can give you general information about the claims process.
Phone: 1300 302 568 or visit

Learn more about CTP

What is CTP and why do Queenslanders have it?

No matter whether you are driving in the CBD or in outback Australia, you need CTP Insurance. But what is it? Read about it here to protect yourself and those around you.

What’s the difference between Compulsory Third Party (CTP) and Third Party Property Car Insurance?

What’s the difference between Compulsory Third Party (CTP) and Third Party Property Car Insurance?

What you need to know about whiplash

Suncorp Insurance and the whiplash injury specialists at Axis know how to support you to feel like yourself again.