CTP Insurance claims
Make a claim
CTP Claims Complaints or to resolve a dispute
If you have a complaint about our service or our decisions, please contact your Claims Advisor. If they can’t resolve the issue, they’ll refer the complaint to their Leader or delegate who will respond within 5 business days.
If you prefer not to do this, or if you are not satisfied with how we handle your complaint, you may request a review by emailing CTPSchemeCustomerSolutions@suncorp.com.au