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CTP Insurance claims

Need to make a claim or track an existing claim?
It's ok, that's why you have insurance, we're here to help.

Make a claim

for CTP Insurance

The accident was not your fault

If you have been injured in a motor vehicle accident and did not cause the accident, you may be able to claim for compensation from us if the vehicle driven by the driver who caused the accident was insured by Suncorp CTP Insurance.

Claim by phone

Our professional Claims consultants are available between 8:30am and 5:00pm, Monday to Friday to assist you in making your claim over the phone

Call us on 13 11 60


Claim by mail

You can also make your CTP claim by completing a claim form and posting it to us.

Depending on the circumstance of the accident select one of the following forms to complete:

Notice of Accident Claim Form (Non-Fatal)
If you were injured in the accident and you did not cause the accident.

Notice of Accident Claim Form (Fatal)
If the deceased did not cause the accident and you are their relative and or dependent.

Additional Information Form
If requested to by one of our Claims Professionals.

Report Traffic Incident to Police Form
If the accident has not been reported to police, you were injured in the accident or you did not cause the accident.

Once you have completed any of the forms above, post it to us at (a stamp is not required):

Suncorp CTP Insurance
IPC: 4GI008
Reply Paid 1453
BRISBANE QLD 4001

The accident was your fault

If your CTP insurance is with Suncorp Insurance, and you caused the accident you will need to complete a Notice of Accident Form.

If you have sustained a serious injury, you may be eligible to claim for Driver Protection Cover benefits. For full details of the cover that is available and the conditions that apply read the Driver Protection Cover Policy wording*.

Notify Online

You can download and print our Notice of Accident by Owner Form.


Notify by mail

You can download and print our Notice of Accident by Owner Form.

Once you have completed the form, post it to us at:

Suncorp CTP Insurance
IPC: 4GI008
Reply Paid 1453
BRISBANE QLD 4001


The accident is a NIISQ claim for a serious personal injury?

A serious personal injury is a life-changing injury that leaves a person with a permanent disability, requiring assistance in their everyday life.

The physical, emotional and financial strains of a serious personal injury on the individual and their family can be devastating.

The cost of care for a seriously injured person over their lifetime can be millions of dollars.

Serious personal injuries include:

  • Spinal cord injuries
  • Severe burns
  • Traumatic brain injuries
  • Permanent blindness
  • Multiple amputations

Click here for more information.