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Our operating hours vary across our insurance products, please check which apply to you.
Need to make a claim or track an existing claim?
It's ok, that's why you have insurance, we're here to help.
for CTP Insurance
The accident was not your fault
If you have been injured in a motor vehicle accident and did not cause the accident, you may be able to claim for compensation from us if the vehicle driven by the driver who caused the accident was insured by Suncorp CTP Insurance.
Claim by phone
Our professional Claims consultants are available between 9:00am and 5:00pm, Monday to Friday to assist you in making your claim over the phone
Call us on 13 11 60
Claim by mail
You can also make your CTP claim by completing a claim form and posting it to us.
Depending on the circumstance of the accident select one of the following forms to complete:
Notice of Accident Claim Form (Non-Fatal)
If you were injured in the accident and you did not cause the accident.
Notice of Accident Claim Form (Fatal)
If the deceased did not cause the accident and you are their relative and or dependent.
Additional Information Form
If requested to by one of our Claims Professionals.
Report Traffic Incident to Police Form
If the accident has not been reported to police, you were injured in the accident or you did not cause the accident.
Once you have completed any of the forms above, post it to us at (a stamp is not required):
Suncorp CTP Insurance
IPC: 4GI008
Reply Paid 1453
BRISBANE QLD 4001
The accident was your fault
If your CTP insurance is with Suncorp Insurance, and you caused the accident you will need to complete a Notice of Accident Form.
If you have sustained a serious injury, you may be eligible to claim for Driver Protection Cover benefits. For full details of the cover that is available and the conditions that apply read the Driver Protection Cover Policy wording*.
Notify Online
You can download and print our Notice of Accident by Owner Form.
Notify by mail
You can download and print our Notice of Accident by Owner Form.
Once you have completed the form, post it to us at:
Suncorp CTP Insurance
IPC: 4GI008
Reply Paid 1453
BRISBANE QLD 4001
The accident is a NIISQ claim for a serious personal injury?
A serious personal injury is a life-changing injury that leaves a person with a permanent disability, requiring assistance in their everyday life.
The physical, emotional and financial strains of a serious personal injury on the individual and their family can be devastating.
The cost of care for a seriously injured person over their lifetime can be millions of dollars.
Serious personal injuries include:
Important Information
1Lifetime new for old car replacement: You must be the first registered owner and your car must have been continuously insured under our Comprehensive Advantages level of cover from within 13 months of your car first being purchased until the time of total loss. We will replace your car with a new one of the same or similar make and model.
215% Multi Policy Discount: Combine 3 or more eligible products with us and you could qualify for a 15% Multi-Policy Discount. T&Cs apply. Refer to the relevant motor or home PED guide for more details. Does not apply to the Roadside Assist portion of your premium.
10% discount can only be applied at New Business or at Renewal when the rated driver is under the age of 25 years. Does not apply to the Roadside Assist portion of your premium.
Insurance is issued by AAI Limited ABN 48 005 297 807 trading as Suncorp Insurance. Please read the relevant Product Disclosure Statement before making any decision regarding this product.
Suncorp Health Insurance
Suncorp Health Insurance is issued by nib health funds limited ABN 83 000 124 381 (nib), a registered private health insurer, and is marketed by Platform CoVentures Pty Ltd ABN 82 626 829 623 (PC), a Suncorp Group company. PC is an authorised agent of nib and receives commission from nib.
Suncorp Life Insurance products, other than in some circumstances the Redundancy Benefit, are provided by either Asteron Life & Superannuation Limited ABN 87 073 979 530, AFSL 229880 (Asteron) or by TAL Life Limited ABN 70 050 109 450 AFSL 237848 (TAL Life) which are part of the TAL Dai-ichi Life Australia Pty Limited ABN 97 150 070 483 group of companies (TAL). TAL companies are not part of the Suncorp Group. TAL companies use the Suncorp brand under licence.
Redundancy Benefit issued on or before 31st March 2020 was offered by AAI Limited ABN 48 005 297 807, AFSL 230859 (AAI) trading as AAMI which is part of the Suncorp Group. New Redundancy Benefit policies and renewals offered from 1st April 2020 will be issued by Asteron Life &Superannuation Limited, ABN 87 073 979 530, AFSL 229880 (Asteron). The different entities of TAL and the Suncorp Group of companies are not responsible for, or liable in respect of, products and services provided by the other.
Ask Scout, the Suncorp Virtual Assistant
Suncorp Roadside Assist
Whether it's a flat tyre or a breakdown, if you can't get started, we're here to help.
Available as an optional cover with our 3 levels of Comprehensive cover, Suncorp Roadside Assist gives you confidence when you're on the road.
Get Suncorp Roadside Assist free for a year when you purchase a Comprehensive Car Insurance policy before 10 July 2020.
Please note, this offer is only valid for the first year of a new policy. The standard cost of Suncorp Roadside Assist will be added upon policy renewal. T&C’s apply.