QLD CTP Insurance claims
Make a QLD CTP Insurance claim
QLD CTP claim forms
Frequently asked questions
If your CTP Insurance is with Suncorp Insurance, and you caused the accident, you will need to complete a Notice of Accident Form.
If you have sustained a serious injury, you may be eligible to claim for Driver Protection Cover benefits. For full details of the cover that is available and the conditions that apply read the Driver Protection Cover Policy wording.
Please call to talk to a friendly CTP claims specialist on 13 11 60.
Reporting the accident to the police is part of the process for lodging a CTP claim. Please complete a Report of Traffic Incident to Police Form and take it to your local police station or a police station near where the accident happened.
A serious personal injury is a life-changing injury suffered as a result of a motor accident that leaves a person with a permanent disability, requiring assistance in their everyday life. The NIISQ - National Injury Insurance Scheme Queensland - helps support victims of such injuries.
The physical, emotional, and financial strains of a serious personal injury on an individual and their family can be devastating, and the cost of care for a seriously injured person over their lifetime can be in the millions of dollars.
Serious personal injuries include:
- permanent spinal cord injuries
- severe burns
- traumatic brain injuries
- permanent blindness, and
- multiple amputations.
If you’re the relative or dependant of a person who lost their life due to a motor vehicle accident in which they weren’t at fault, notify us via the Notice of Accident Claim Form (Fatal). This will enable us to help support you through this difficult time.
QLD CTP Claims Complaints or to resolve a dispute
If you have a complaint about our service or our decisions, please contact your Claims Advisor. If they can’t resolve the issue, they’ll refer the complaint to their Leader or delegate who will respond within 5 business days.
If you prefer not to do this, or if you are not satisfied with how we handle your complaint, you may request a review by emailing CTPSchemeCustomerSolutions@suncorp.com.au