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QLD CTP Insurance claims

If you’ve been injured in a motor vehicle accident in Queensland, our dedicated team of CTP claims specialists can help you lodge your claim quickly and easily.

No matter where in the sunshine state you are, we’re here to help.

Make a QLD CTP Insurance claim

How to claim online

You can complete our online form, and a friendly CTP claims specialist will call you back within 24 hours - Monday to Friday, 8.30am to 5pm.

Claim online

How to claim over the phone

Our team of CTP specialists can help with:

  • info about how CTP claims work in QLD, and
  • enquiries about existing CTP claims.

Call 13 11 60

Helpful Information

QLD CTP claim forms

Frequently asked questions

QLD CTP Claims Complaints or to resolve a dispute

If you have a complaint about our service or our decisions, please contact your Claims Advisor. If they can’t resolve the issue, they’ll refer the complaint to their Leader or delegate who will respond within 5 business days.

If you prefer not to do this, or if you are not satisfied with how we handle your complaint, you may request a review by emailing

Motor Accident Insurance Commission (MAIC)

The Commission is the government body that oversees Queensland’s CTP scheme. They can give you general information about the claims process. Phone: 1300 302 568 or visit