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CTP Insurance claims

Need to make a claim or track an existing claim?
It's ok, that's why you have insurance, we're here to help.

Make a claim

for CTP Insurance

The accident was not your fault

If you have been injured in a motor vehicle accident and did not cause the accident, you may be able to claim for compensation from us if the vehicle driven by the driver who caused the accident was insured by Suncorp CTP Insurance.

Claim by phone

Our professional Claims consultants are available between 9:00am and 5:00pm, Monday to Friday to assist you in making your claim over the phone

Call us on 13 11 60

Claim by mail

You can also make your CTP claim by completing a claim form and posting it to us.

Depending on the circumstance of the accident select one of the following forms to complete:

Notice of Accident Claim Form (Non-Fatal)
If you were injured in the accident and you did not cause the accident.

Notice of Accident Claim Form (Fatal)
If the deceased did not cause the accident and you are their relative and or dependent.

Additional Information Form
If requested to by one of our Claims Professionals.

Report Traffic Incident to Police Form
If the accident has not been reported to police, you were injured in the accident or you did not cause the accident.

Once you have completed any of the forms above, post it to us at (a stamp is not required):

Suncorp CTP Insurance
IPC: 4GI008
Reply Paid 1453
BRISBANE QLD 4001

The accident was your fault

If your CTP insurance is with Suncorp Insurance, and you caused the accident you will need to complete a Notice of Accident Form.

If you have sustained a serious injury, you may be eligible to claim for Driver Protection Cover benefits. For full details of the cover that is available and the conditions that apply read the Driver Protection Cover Policy wording*.

Notify Online

You can download and print our Notice of Accident by Owner Form.

Notify by mail

You can download and print our Notice of Accident by Owner Form.

Once you have completed the form, post it to us at:

Suncorp CTP Insurance
IPC: 4GI008
Reply Paid 1453
BRISBANE QLD 4001

The accident is a NIISQ claim for a serious personal injury?

A serious personal injury is a life-changing injury that leaves a person with a permanent disability, requiring assistance in their everyday life.

The physical, emotional and financial strains of a serious personal injury on the individual and their family can be devastating.

The cost of care for a seriously injured person over their lifetime can be millions of dollars.

Serious personal injuries include:

  • Spinal cord injuries
  • Severe burns
  • Traumatic brain injuries
  • Permanent blindness
  • Multiple amputations

Click here for more information.

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Important Information

1Lifetime new for old car replacement: You must be the first registered owner and your car must have been continuously insured under our Comprehensive Advantages level of cover from within 13 months of your car first being purchased until the time of total loss. We will replace your car with a new one of the same or similar make and model.

215% Multi Policy Discount: Combine 3 or more eligible products with us and you could qualify for a 15% Multi-Policy Discount. T&Cs apply. Refer to the relevant motor or home PED guide for more details. Does not apply to the Roadside Assist portion of your premium.

10% discount can only be applied at New Business or at Renewal when the rated driver is under the age of 25 years. Does not apply to the Roadside Assist portion of your premium.

Insurance is issued by AAI Limited ABN 48 005 297 807 trading as Suncorp Insurance. Please read the relevant Product Disclosure Statement before making any decision regarding this product.

Suncorp Health Insurance

Suncorp Health Insurance is issued by nib health funds limited ABN 83 000 124 381 (nib), a registered private health insurer, and is marketed by Platform CoVentures Pty Ltd ABN 82 626 829 623 (PC), a Suncorp Group company. PC is an authorised agent of nib and receives commission from nib.

© Copyright AAI Limited ABN 48 005 297 807 trading as Suncorp Insurance. Registered Office, Level 28, 266 George Street, Brisbane QLD 4000. In accessing Suncorp's site you agree to our Online Terms & Privacy Statement. Please ensure that you read these before accessing the site.

Products and services including banking, superannuation and insurance (including home and car insurance but not life insurance) are provided by separate companies in the Suncorp Group. Suncorp Bank (Suncorp-Metway Ltd ABN 66 010 831 722 ) is only liable for the banking products or services it provides and not the products and services of other companies in the Suncorp Group.

Life Insurance products are provided by either Asteron Life & Superannuation Limited ABN 87 073 979 530, AFSL 229880 (Asteron) or by TAL Life Limited ABN 70 050 109 450 AFSL 237848 (TAL Life) which is part of the TAL Dai-ichi Life Australia Pty Limited ABN 97 150 070 483 group of companies (TAL). Both Asteron and TAL Life are part of the TAL Dai-ichi Life Australia Pty Limited ABN 97 150 070 483 group of companies (TAL). TAL companies use the Suncorp brand under license. Suncorp is a distributor of Life Insurance products issued by Asteron and TAL Life. The different entities of TAL and the Suncorp group of companies are not responsible for, or liable in respect of, products and services provided by the other.

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