How to lodge your Qld CTP Insurance claim

You have the right to pay a lawyer to represent you for your claim at any stage.

Suncorp understands that injuries from a motor vehicle accident can be life-changing, and our mission is to ensure that you receive reasonable and appropriate treatment, support and compensation to help your return to work and return to life.

We are able to discuss with you any compensation entitlements that you may have, explain the assessment process and your rights to pay for legal representation.

Before engaging a lawyer, you should consider how much you will be charged and whether such fees will be deducted from your compensation.

You can lodge your claim directly with us and we’ll be there to help you through every stage of the claims process.

Making a claim can seem daunting. Thankfully, our local CTP Claims Customer Concierge is here to provide guidance and support. We can help identify the insurer of the vehicle at fault, assist you in completing the claim form, and immediately lodge the claim with you.

Once you’ve lodged your claim, we will:

• allocate your claim to an experienced Claims Specialist.
• call you within 1 business day.
• investigate the accident to understand exactly what happened.
• determine who is liable as soon as possible.
• support your rehabilitation and treatment needs and make arrangements to cover reasonable and appropriate expenses.
• be in touch regularly throughout your recovery to provide updates and check that you’re doing okay.
• provide you with an assessment of your claim and work with you to resolve your claim as quickly as possible.

For more information, download the Personal Injury Claim Information Guide.

All injuries and circumstances are different. The amount of compensation paid depends on a range of factors, such as the severity of the injury, functional impairments, and if you were wholly or partially at fault for the accident. We’ll help you to understand what compensation you’re entitled to.

You may be entitled to claim:

• treatment and rehabilitation expenses related to the accident that are considered reasonable and appropriate.
• loss of income (payable at settlement and finalisation of your claim).
• future treatment expenses.
• general damages (pain and suffering, if your injury is severe enough).
• the cost of care and support services (thresholds apply if applicable).

You may also be able to claim other expenses depending on your circumstances. Once we’ve helped you to lodge your claim, your Claims Advisor will be able to discuss this with you in more detail.

The Qld CTP scheme is a an ‘at-fault’ scheme, which means if you are the driver who causes a motor vehicle accident, the injured third party will make an insurance claim against your CTP policy. A person injured in a motor vehicle accident in Qld will not be entitled to compensation under the Qld CTP scheme if they are wholly at fault.

For more information please call our friendly CTP claims specialist on 13 11 60.

You might need treatment or rehabilitation after your accident to return to pre-accident levels of activity and work. While most people can self-manage certain symptoms (such as whiplash), others might require physiotherapy. If your healthcare practitioner recommends treatment to optimise your recovery and it’s reasonable, appropriate, and related to your injuries from the accident, we can fund your treatment and rehabilitation. It’s best to get approval from us first though so you aren’t left out of pocket.

We’ll work with you to resolve your claim as soon as possible. This could be weeks after you lodge your claim or, maybe a little longer depending on your injuries. Your Claims Advisor will keep you informed of the process and timeframes the whole way through your claim.

Your claim should be lodged within nine months after the motor vehicle crash, but you should lodge your claim as soon as possible to begin treatment and rehabilitation if required.

Reporting the accident to the police is part of the process for lodging a CTP claim. Please complete a Report of Traffic Incident to Police Form and take it to your local police station or a police station near where the accident happened.

Once the report has been lodged, obtain the QP or Traffic Incident Number and provide it to us via email to QLDCTPClaims@suncorp.com.au or by calling us on 13 11 60.

A serious personal injury is a life-changing injury resulting from a motor accident, that leaves a person with a permanent disability, requiring assistance in their everyday life. The National Injury Insurance Scheme Queensland (NIISQ) helps support victims of such injuries.

The physical, emotional and financial strains of a serious personal injury on an individual and their family can be devastating, and the cost of care for a seriously injured person over their lifetime can be in the millions of dollars.

Serious personal injuries include:

• permanent spinal cord injuries
• severe burns
• traumatic brain injuries
• permanent blindness, and
• multiple amputations.

For more information visit NIISQ or speak to one of our friendly CTP claims specialist on 13 11 60.

Please call us on 13 11 60 and we’ll help you lodge your claim as quickly as possible.

We’re here to help. If you’re the relative or dependant of a person who lost their life due to a motor vehicle accident in which they weren’t at fault, please call us on 13 11 60 and we’ll support you through this difficult time.