Why do I need flood cover when I’m not in a flood zone?

After the numerous flooding events throughout the country in recent years, it is important that we provide our customers with flood cover even if it is unlikely a flood will occur at their address. For homes that may never flood, the percentage of premium that is charged for flooding risk is low. In the event of a flood, those customers are just as well protected as those who live in flood zones. For full details of what we cover and do not cover you for, refer to the PDS .

Is there cover for contents while moving to a new address or contents in commercial storage?

Yes, we provide cover for contents while moving to a new address in Australia and for contents in commercial storage. These are additional covers that come with your policy at no extra cost. If you have contents cover and you’re permanently moving to a new address in Australia, we’ll cover your contents while they are being moved, for loss or damage during the period of insurance caused by: fire; flood; or collision, overturning, accident, or theft of the vehicle carrying them. We’ll also cover your contents while stored in a secure commercial storage facility for loss or damage caused by an insured event during the period of insurance. This cover is only provided if the commercial storage facility meets all the following criteria: is lockable; only accessible by you or someone authorised by you; is fully enclosed by walls (including doors), floor, and roof. Cover is subject to limits, the terms, and exclusions of the PDS. Refer to the PDS for more information. Make a claim

My credit card details have changed – how do I update them for my direct debit payments?

You can update your credit card details by logging into My Suncorp (via desktop or mobile) or contacting us . Log into My Suncorp or contact us to update your credit card details for your direct debit to avoid any extra fees or charges for missed payments or rejected direct debits. View a video explanation of how to update your details online .

Frequently asked questions about Home & Contents Insurance

Buying Home Insurance

After the numerous flooding events throughout the country in recent years, it is important that we provide our customers with flood cover even if it is unlikely a flood will occur at their address.

Policy Information

Yes, we provide cover for contents while moving to a new address in Australia and for contents in commercial storage. These are additional covers that come with your policy at no extra cost.

Claims

If you choose to not accept our offer or it isn’t possible for us to repair, rebuild or replace, we will then offer you a cash settlement based on our supplier’s assessed quote to repair, rebuild or replace. For more info on how we settle claims, refer to the PDS.

If your building is insured with us, we can arrange for one of our builders to attend the property and temporarily make it safe to prevent any further loss/damage.

If you must do immediate repairs to make the property safe before our has attended, ensure that you take clear photos/videos of all damage including the source of damage (for instance, a hose or pipe that has burst) and provide these to our builder/assessor. Do not dispose of any items, unless they pose a health risk, prior to our builder/assessor attending. If any items must be disposed, ensure multiple clear photos are taken of said items prior to disposal.

If you find more damage or discover something else has been stolen, please make a note, take photos and let us know the next time we’re in touch. There’s no need to immediately reach out – we’ll work with you to include all details in your claim.

If a different part of your home is damaged by another event, please make a new claim online or in the Suncorp Insurance App.

Upload documents to your claim in your My Suncorp Account or in the Suncorp Insurance App, or email them to myclaim@suncorp.com.au with your claim number in the subject line.

Payments & renewals

Easily pay your excess online or in the Suncorp Insurance App.

You can update your credit card details by logging into My Suncorp (via desktop or mobile) or contacting us.