Frequently asked questions about Home & Contents Insurance

You can renew your policy online by logging into My Suncorp (via desktop or mobile) or going into your bank and paying with BPAY.

Yes, you can. Simply visit My Suncorp online, select the relevant claim, and this will take you to ‘My Claim Manager’ where you can pay your excess.

To retrieve your quote, visit Suncorp online, enter your quote number, the date of birth of the oldest person to be a policy holder, and your postcode.

Yes, you can. To manage your policy – including changing your address – please visit My Suncorp on mobile, login on your computer or tablet.

You can update your credit card details by logging into My Suncorp (via desktop or mobile) or contacting us.

Making a claim on your Home & Contents Insurance policy can be done online, 24 hours a day, 7 days a week.

A home claim assessment is a process that involves determining the outcome of your claim after loss or damage to your home or contents.

We will settle your claim utilising our repairers and suppliers to ensure you’re put back in the position you were prior to the loss or damage that has occurred.

We will utilise our experienced qualified builders that is part of panel. Our builders specialise in all insurance work and we offer a lifetime guarantee on the repairs.

In order for us to validate any loss or damage we require evidence/proof or reports to ensure we are replacing or repairing the item correctly.

You may be entitled to a cash settlement if we are unable to repair or replace your personal items.

Suncorp offers three levels of Home & Contents Insurance: Classic Home and Contents, Classic Extras Home and Contents, and Classic Advantages Home and Contents. You can compare the three types of cover on our website to see which product is right for you and suits your needs.

Your Product Disclosure Statement (PDS) and your latest certificate of insurance both contain detailed information regarding what is not covered under your policy.

To avoid being underinsured, your home and contents sum insured should reflect what it would cost to rebuild your house or replace your contents at today’s prices.

After the numerous flooding events throughout the country in recent years, it is important that we provide our customers with flood cover even if it is unlikely a flood will occur at their address.

Yes, your home is covered if it is unoccupied, however an additional excess will apply to any claim made during this time if the home has been unoccupied for more than 60 consecutive days.

You must purchase our additional cover for contents in transit and storage to be covered in Australia.

First, make sure everyone is safe and out of danger, then contact us to let us know if your home isn’t safe to stay in.