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Frequently asked questions about Home & Contents Insurance
You can renew your policy online by logging into My Suncorp (via desktop or mobile) or going into your bank and paying with BPAY.
Yes, you can. Quickly and easily pay your excess in the Suncorp App, or log into your My Suncorp account and select the relevant claim. This will take you to ‘My Claim Manager’ where you can pay your excess.
To retrieve your quote, select the product, enter your quote number, the date of birth of the oldest person to be a policy holder, and your postcode.
Yes, you can. Easily manage your policy – including changing your address – via the Suncorp App or in your My Suncorp account.
You can update your credit card details by logging into My Suncorp (via desktop or mobile) or contacting us.
Quickly and easily make a home insurance claim online or via the Suncorp App – 24 hours a day, 7 days a week.
A home claim assessment determines the outcome of your claim after loss or damage to your home and/or contents. Once you’ve lodged your claim, we’ll organise for an assessor to contact you to arrange a time to attend your property and inspect the damages or loss.
We’ll settle your claim using our network of repairers and suppliers to ensure you’re put back in the position you were prior to the loss or damage that occurred.
We utilise experienced, qualified builders that are part of our supplier network. We offer a lifetime guarantee on home repairs, which means the quality of workmanship of the repairs we authorise to your home are guaranteed for the lifetime of your home.
Alternatively, you can be paid the amount of the assessed quote and manage the repairs to your home yourself, but the lifetime guarantee will not apply.
To learn more, refer to the PDS.
It’s important we validate the loss or damage that has occurred in order to take the necessary steps to repair or replace the contents item/s. Proof of loss or damage can be given by providing photos of damage, details of a police report (for theft), or proof of ownership documents (receipts, manuals etc.).
Yes, you have the option to choose a cash settlement for your claim, subject to the terms of your policy and policy limits. Where this is the case, the cash settlement amount will be based on the assessed quote, less any applicable deductions.
Suncorp offers three levels of Home & Contents Insurance: Classic Home and Contents, Classic Extras Home and Contents, and Classic Advantages Home and Contents. You can compare the three types of cover on our website to see which product is right for you and suits your needs.
We’re sorry you're thinking of cancelling! You can cancel your home insurance in your My Suncorp or via the Suncorp App. If you haven't registered yet, it's easy to get started.
To cancel other policy types please give us a call on 13 11 55.
The Product Disclosure Statement (PDS) and your Certificate of Insurance (found in the Suncorp App and your My Suncorp account) both contain detailed information regarding what is and isn’t covered under your policy.
To avoid being underinsured, your home and contents sum insured should reflect what it would cost to rebuild your house or replace your contents at today’s prices.
After the numerous flooding events throughout the country in recent years, it is important that we provide our customers with flood cover even if it is unlikely a flood will occur at their address.
Yes, your home is covered if it is unoccupied, however an additional excess applies to any claim made during this time if the home has been unoccupied for more than 60 consecutive days.
Yes, you’re covered for contents in transit and storage within Australia. This is an additional cover that comes with your policy at no extra cost.
First, make sure everyone is safe and out of danger. Then make a claim and let us know if your home isn’t safe to stay in or if you require emergency assistance.
