Frequently asked questions about Home & Contents Insurance
You can renew your policy online by logging into My Suncorp (via desktop or mobile) or going into your bank and paying with BPAY.
Making a claim on your Home & Contents Insurance policy can be done online, 24 hours a day, 7 days a week.
A home claim assessment is a process that involves determining the outcome of your claim after loss or damage to your home or contents.
We will settle your claim utilising our repairers and suppliers to ensure you’re put back in the position you were prior to the loss or damage that has occurred.
We utilise experienced, qualified builders that are part of our selected panel. We offer a lifetime guarantee on the workmanship of the repairs we authorise.
Alternatively, you can be paid the amount of the assessed quote. You manage the repairs and the lifetime guarantee does not apply.
To learn more, refer to the PDS.
In order for us to validate any loss or damage we require evidence/proof or reports to ensure we are replacing or repairing the item correctly.
You may be entitled to a cash settlement if we are unable to repair or replace your personal items.
Your Product Disclosure Statement (PDS) and your latest certificate of insurance both contain detailed information regarding what is not covered under your policy.
To avoid being underinsured, your home and contents sum insured should reflect what it would cost to rebuild your house or replace your contents at today’s prices.
After the numerous flooding events throughout the country in recent years, it is important that we provide our customers with flood cover even if it is unlikely a flood will occur at their address.
Yes, your home is covered if it is unoccupied, however an additional excess applies to any claim made during this time if the home has been unoccupied for more than 60 consecutive days.
You must purchase our additional cover for contents in transit and storage to be covered in Australia.