Frequently asked questions about Car Insurance
If you have missed a monthly instalment payment, you easily can make a one off payment via your My Suncorp account to catch up.
Each time you renew your insurance, your premium is likely to change, even if your personal circumstances haven’t. This is because the premium you pay can also be affected by other factors.
To make a claim, you will need your Suncorp policy number, details of the event, and the information of other people or vehicles involved.
Yes, under the GST Act, you must tell us what your entitlement to ITC was for your insurance premium.
Yes, because Suncorp can reduce the net cost of your claim by applying any Input Tax Credits (ITC) you are or might be eligible for.
If you purchase one of our 3 levels of Comprehensive Car Insurance, Suncorp Roadside Assist is available as optional cover.
Custom paint, Nitro or hydrogen fuel, a petrol turbo or supercharger, or a roll bar, roll cage or racing harness are not covered by your Comprehensive Car Insurance policy.
Any person that you know will drive your car repeatedly should be listed as a driver on your policy, except for learner drivers who do not need to be listed on the policy until they get their licence.
Yes, it may be, however if your son or daughter has their own car it should be insured in their own name.
A Hire Car may be available depending on the level of cover you have and the type of claim you make. If the claim is not your fault, or has been stolen, we’ll arrange and pay for the reasonable cost of the Hire Car.
The Hire Car chosen will depend on the type of claim you make and your level of cover.
If you have an accident and are not the at fault driver, under your policy you’ll be eligible for a Hire Car for up to 21 days. This applies to Comprehensive, Fire, Theft & Third Party Property Damage and Third Party Property Damage Cover.
Suncorp does not offer cover notes on our Car Insurance policies, but your new policy may be subject to a 21-day cooling off period.