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My Suncorp
Frequently asked questions about Car Insurance
Updating your credit card details can be done online through Suncorp Internet Banking.
To pay an excess or to renew your policy, all you need to do is log into your My Suncorp app on your mobile or visit https://www.suncorp.com.au/my-suncorp.html and follow the prompts.
Firstly, log into your My Suncorp app and check that your personal details, including your direct debit account information, are up-to-date.
Suncorp will issue you with documents when you have purchased your policy. You will receive this via email within a day or 3-5 business days by post depending on the delivery method you have opted for. Alternatively, you can log into My Suncorp and download documents.
Each time you renew your insurance, your premium is likely to change, even if your personal circumstances haven’t. This is because the premium you pay can also be affected by other factors.
To make a claim, you will need your Suncorp policy number, details of the event, and the information of other people or vehicles involved.
If you receive any letters of demand, or are contacted verbally, contact us as soon as possible to update us.
Yes, under the GST Act, you must tell us what your entitlement to ITC was for your insurance premium.
Yes, because Suncorp can reduce the net cost of your claim by applying any Input Tax Credits (ITC) you are or might be eligible for.
If you purchase one of our 3 levels of Comprehensive Car Insurance, Suncorp Roadside Assist is available as optional cover.
Custom paint, Nitro or hydrogen fuel, a petrol turbo or supercharger, or a roll bar, roll cage or racing harness are not covered by your Comprehensive Car Insurance policy.
Any person that you know will drive your car repeatedly should be listed as a driver on your policy, except for learner drivers who do not need to be listed on the policy until they get their licence.
Yes, it may be, however if your son or daughter has their own car it should be insured in their own name.
An excess is the amount you may need to pay when you lodge a claim. There are different excesses that may apply depending on the type of claim. You can find out more information about this in the applicable Product Disclosure Statement (PDS) and Car Insurance Additional Information Guide.
A Hire Car may be available depending on the level of cover you have and the type of claim you make. If the claim is not your fault, or has been stolen, we’ll arrange and pay for the reasonable cost of the Hire Car.
The Hire Car chosen will depend on the type of claim you make and your level of cover.
If you have an accident and are not the at fault driver, under your policy you’ll be eligible for a Hire Car for up to 21 days. This applies to Comprehensive, Fire, Theft & Third Party Property Damage and Third Party Property Damage Cover.
Suncorp does not offer cover notes on our Car Insurance policies, but your new policy may be subject to a 21-day cooling off period.
