Question 1

Can I get a discount on Suncorp Life Protect for having more than one policy with Suncorp?

Accepted Answer

No, we don't offer multi-policy discounts on Life Protect policies. However, we do offer a 10% family discount if one of your immediate family members has a Suncorp Life Protect policy with us.

If one of your immediate family members has a Suncorp Life Protect policy with us, both you and your immediate family member can benefit from a 10% family discount when you take out a Suncorp Life Protect policy. When you apply, simply let us know, and we will arrange the discount for you.

For more ways you can save on insurance, check out our website.

Question 2

Will I pay less in premiums if I answer the Health and Lifestyle section?

Accepted Answer

No. We calculate your premiums before you answer our health and lifestyle questions, so they will not decrease after completing the Health and Lifestyle section.

However, those calculations are based on “standard lives”. If your health and lifestyle answers put you outside the standard lives category, we may apply exclusions or loadings to your premium, or we may decide that we are unable to offer you cover under the policy you applied for. Your premium is also based on age, gender and smoking status.

Question 3

Why have I been declined Life Protect insurance?

Accepted Answer

If the answers you provide during our life insurance application process put you outside our “standard lives” category, we may not be able to offer you cover.

During our life insurance application process, we ask certain questions to allow us to determine your health and lifestyle risks. If those questions put you outside our “standard lives” category, we may not be able to offer you cover.

For more information about Life Protect cover, please refer to the PDS.

Question 4

Who will receive the benefit payout from my policy when I die?

Accepted Answer

It’s up to you! You can choose who you would like to benefit from your life insurance policy.

All you need to do is tell us who you would like to benefit from your Life Protect policy, and we will arrange it. You can nominate up to five beneficiaries, who will receive the proceeds of your lump sum payout in the event of your death. This could be your partner, or your partner and your kids, or it could be friends or a charity. If you have any questions about this, please contact us. To avoid any delays, it’s important that the Nominated Beneficiaries Form is completed, so please don’t hesitate to speak to one of our friendly customer service consultants to assist you in this process.

For full details, please refer to the PDS.

Question 5

How do my beneficiaries make a claim?

Accepted Answer

When your beneficiaries need to make a claim, they just need to call us on 1800 604 689. We will then discuss some of the details of the claim and send out a claim pack.

We know that dealing with death is never easy. To avoid unnecessary stress, we ensure our claims process is as simple as possible. When your beneficiaries need to make a claim, they just need to call us on 1800 604 689. We will then discuss some of the details of the claim and send out a claim pack.

Question 6

I’m a NZ Citizen, can I apply for this insurance policy?

Accepted Answer

Yes, but you must be aged between 18 and 60 (inclusive), an Australian and New Zealand Citizen and permanent resident, and residing in Australia at the time of applying for the insurance policy.

For more information, please refer to the PDS.

Question 7

Is it possible to cancel my policy if I change my mind?

Accepted Answer

Our 30-day cooling off period allows you to cancel within 30 days of us confirming the purchase of your policy.

Unless you have made a claim within that time, we will refund any premiums you have paid to us, and the policy will be cancelled.

For more information, please refer to the PDS.

Question 8

How do I cancel my Suncorp Life Insurance policy?

Accepted Answer

Find out how Suncorp can help by contacting us.

At Suncorp we believe in the importance of helping to provide you and your family with financial reassurance and security when you need it most. If the decision to cancel your cover is the result of a change in your lifestyle or financial situation, it's worth knowing we're looking out for you.

Our friendly staff are on hand to discuss the options with you, so give us a call on 13 11 55.

Frequently asked questions about Life Protect Insurance

Got a Question?