How does Optional Illness Cover work?

Later, your family or beneficiaries may be paid your remaining Life Protect Plus benefit in the event of your passing. For more information about Optional Illness Cover, please refer to the PDS.

Who will receive the benefit payout from my policy when I die?

All you need to do is tell Suncorp Life who you would like to benefit from your Life Insurance policy, and Suncorp Life can arrange it. You can nominate up to five beneficiaries online or ten beneficiaries through the Suncorp Life call centre, who will receive the proceeds of your lump sum payout in the event of your death. This could be your partner, kids, other family members, friends, a charity, or someone else. If you have any questions about this, please contact the Suncorp Life team. To avoid any delays, it’s important that the Nominated Beneficiaries Form is completed, so please don’t hesitate to speak to a Suncorp Life consultant to assist you in this process. For full details, please refer to the relevant PDS.

How do my beneficiaries make a claim?

When your beneficiaries need to make a claim, they just need to call us on 13 11 55 . We will then discuss some of the details of the claim and send out a claim pack. We know that dealing with death is never easy. To avoid unnecessary stress, we ensure our claims process is as simple as possible.

Is it possible to cancel my policy if I change my mind?

Our 30-day cooling off period allows you to cancel within 30 days of us confirming the purchase of your policy. Unless you have made a claim within that time, we will refund any premiums you have paid to us, and the policy will be cancelled. For more information, please refer to the PDS .

How do I cancel my Suncorp Life Insurance policy?

Find out how Suncorp can help by contacting us. At Suncorp we believe in the importance of helping to provide you and your family with financial reassurance and security when you need it most. If the decision to cancel your cover is the result of a change in your lifestyle or financial situation, it's worth knowing we're looking out for you. Our friendly staff are on hand to discuss the options with you, so give us a call on 13 11 55 .

How can I get Whole Life Insurance?

Whole life insurance is the simplest form of permanent life insurance. It features lifelong protection for you and your family, with guaranteed premiums, death benefit and cash value. While popular in the 1970s and 1980s, whole life insurance is no longer available in Australia. The most common and widely-used form of life insurance now is known as ' term life insurance '. Whole life insurance is characterised by: Lifelong protection, unless you cancel the policy Level premiums that don’t increase with age A guaranteed death benefit Guaranteed earnings (at a certain rate) that will increase the cash value each year The possibility of dividend earnings, which can be withdrawn or used to increase the cash value of the policy or reduce premiums. Whole life insurance premiums are initially more costly than term life premiums, but they are guaranteed to remain the same for the life of the policy, regardless of your age or changes to your health. Upon your death, your beneficiary will receive at least the face amount of the whole life insurance policy. Alternatively, you can choose to withdraw the cash value of your policy, made up of dividends earnings, or even borrow against the cash value while keeping your policy active. How can I get whole life insurance? Nowadays, Australians have access to excellent, cost effective term life insurance that can meet all their risk protection needs throughout their life. This can be complemented with a wide range of savings and investment plans for their future financial security. You can find out more about Suncorp’s term life insurance options by calling us on 1800 177 549 . Or, if you’d like to quickly and easily arrange Suncorp Life Protect cover, simply request an online quote or complete our online application .

Suncorp Life Protect FAQs

If eligible, you can select up to $250,000 in Optional Illness Cover. This is a lump sum payment drawn from your main Life Insurance benefit, to assist with medical and out-of-pocket expenses while you’re recovering from certain sicknesses or injuries. You must be 18 to 55 years of age to apply for Optional Illness Cover.

You can choose who you would like to benefit from your life insurance policy after you pass away.

When your beneficiaries need to make a claim, they just need to call us on 13 11 55. We will then discuss some of the details of the claim and send out a claim pack.

Our 30-day cooling off period allows you to cancel within 30 days of us confirming the purchase of your policy.

Find out how Suncorp can help by contacting us.

The Life Insurance Code of Practice is a series of mandatory customer service standards that all life insurers need to comply with. These standards cover sales and marketing practices, underwriting and claims and are designed to protect you.

Suncorp Life Insurance policies are issued by TAL, who played a key role in creating the Life Insurance Code of Practice. Suncorp Life is committed to delivering the best possible customer service standards. Suncorp Life will continue to look for ways to raise the standards of customer service now and over the years to come. Read more.

Whole life insurance is the simplest form of permanent life insurance. It features lifelong protection for you and your family, with guaranteed premiums, death benefit and cash value. While popular in the 1970s and 1980s, whole life insurance is no longer available in Australia. The most common and widely-used form of life insurance now is known as 'term life insurance'.

Whole life insurance is characterised by:

Lifelong protection, unless you cancel the policy
Level premiums that don’t increase with age
A guaranteed death benefit
Guaranteed earnings (at a certain rate) that will increase the cash value each year
The possibility of dividend earnings, which can be withdrawn or used to increase the cash value of the policy or reduce premiums.

Frequently asked questions about Life Protect Insurance