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If you have been affected by the recent storms or bushfires, we’re here to help 24/7. Make a claim online or call us on 13 25 24. While such weather events can cause delays in our contact centre, we aim to process claims as quickly as possible.

Be prepared for extreme weather this season

Extreme weather is part of life in Queensland. At Suncorp, we've helped keep our home state safe for more than 100 years.

While we can’t control the weather, we can prepare for it. There are important steps we can all take to make our properties ready for extreme weather and help keep our families safe.

Making the cut

Checklists to help you get prepared

Support when it matters most

When a major events hits, your family’s safety always comes first. Contact 000 in any emergency. Visit Queensland Disaster Management for current local and state emergency alerts.

This season, we’re also proudly supporting the Queensland government and their Get Ready Queensland program. For helpful information and advice regarding year-round preparation for natural disasters visit their website.

After a major event, our Queensland teams will mobilise. In recent years, Suncorp Insurance teams have been among the first on the ground in event-affected areas.

Suncorp teams have helped customers urgently arrange ‘make-safe’ home repairs. We’ve organised temporary accommodation for policy holders who can’t live in their homes due to severe damage. And we’ve provided cash payments under our customers’ policies who needed to make emergency purchases. We’re Queenslanders helping Queenslanders. It’s who we are.

Visit the Suncorp Group website to learn how we supported Townsville and North Queensland after 2019’s devastating floods.

Save with the Cyclone Resilience Benefit

Eligible North Queensland customers could be eligible for discount on their Suncorp home insurance premiums by making their properties more storm ready.#

Find out more

Proudly Protecting the North

Since 2014, Suncorp has been leading the way to improve insurance affordability and risk mitigation in cyclone-prone areas.

Visit the Suncorp Group site to learn more

Weather-ready Home and Contents Insurance

When you live in Queensland, it's important your insurer offers cover for storm, flood and fire. We’ve been helping Queenslanders get back on track after weather events for over 100 years.

Home and Contents Insurance

  • Cover for storm, fire, flood* and more.
  • Temporary accommodation cover, in case you can’t live in your home after an insured event.
  • Cover for damage to permanent fixtures, like pools, sheds and solar panels—not just the house itself.
  • Optional Safety Net Home Protection, which, if selected, offers extra cover for repair or rebuild costs if your sum insured isn’t quite enough.

You could also save off your Suncorp Home Insurance with:

  • $100 off a new Suncorp Home and Contents Insurance policy when you get a quote and buy online
  • Cyclone Resilience Benefit, offering reduced premiums to eligible North Queenslanders who make their homes storm ready.

No matter what level of Suncorp Home and Contents Insurance you choose, cover for storms, flood and water damage^ is automatically included. For full details about what’s covered, check out our Home Insurance Product Disclosure Statement (PDS).

Get a quote today Or call 13 11 55

This year we're doing more to help Queenslanders prepare for the season

Storm Readiness Service

Get prepared for storm season with a fixed-price readiness service through our partner Global Home Response. Available in Cairns and Townsville areas.

Win $25,000

You could win $25,000 to update your home+. Simply take out or hold an eligible Suncorp Home or Car Insurance policy or enter the competition below for a chance to win. T&Cs apply.

How to make a claim after a natural disaster

After the storm has passed, what’s the best way forward with replacing or repairing the damage? Find out with this step-by-step guide.

Beat storm season with Johnathan Thurston

Giving 110%

Going to ground

Avoiding a blowout

# Eligibility criteria, terms and conditions apply. Find out more.

+ Competition commences 03/11/19 9.00am (AEST) and closes 28/02/20 11:59pm (AEST). Entry only open to QLD residents 18yrs. Prizes are 1 major prize of $25,000 or a minor prize of 1 of 200 x Storm Season starter kits valued up to $100. Total prize pool valued at up $45,000 AUD. Prize draw at 2:30pm 05/03/20 (AEDT) at Level 4/411 Collins St, Melbourne VIC. Winner(s) notified by phone and email by 09/03/20 and published at View full terms and conditions. Promoter: AAI Limited trading as Suncorp Insurance ABN 48 005 297 807, Level 28 Brisbane Square, 266 George Street, Brisbane, QLD 4000.

* We do not insure you for bushfire, storm, flood or tsunami in the first 72 hours of your policy. Very limited exceptions apply. Read the PDS for more detail.

^ Actions or movements of the sea and storm surge are not covered (unless the storm surge damage occurs at the same time as damage caused by storm). Other exclusions apply.

Insurance is issued by AAI Limited ABN 48 005 297 807 trading as Suncorp Insurance. Read the Product Disclosure Statement before buying this insurance. Go to for a copy. This advice has been prepared without taking into account your particular objectives, financial situations or needs, so you should consider whether it is appropriate for you before acting on it.

Optional Safety Net

If you choose to include the Safety Net feature you’ll be covered for up to 25% or 30% extra towards the unexpected rising costs of repairing or rebuilding your home when you make a claim.

For example:

  • if your sum insured is $400,000 and you have a 25% Safety Net, you’ll be covered for an additional $100,000 (or $500,000 in total) towards repairing or rebuilding your home; or
  • if your sum insured is $400,000 and you have a 30% Safety Net, you’ll be covered for an additional $120,000 (or $520,000 in total) towards repairing or rebuilding your home.