Prepared to weather any storm
Storm season is part of life in Queensland. At Suncorp, we’ve helped keep our home State safe for more than 100 years.
While we can’t control the weather, we can prepare for storms. There are important steps we can all take to make our properties more storm-ready and help keep our families safe.
We sort of realised it was time to go. We had water ankle deep out here and we actually swam across to the house across the road with the dog and with the family, and we were there until probably 11pm and then we got rescued.
Because we couldn't come back straightaway, it was pretty scary. We were just wondering what has happened. Just even driving up the street and to see all the debris everywhere and, you know, you could see the dirt marks on the outside of the house and instantly we knew things weren't going to be good inside.
Just opening the door and the smell straightaway. It was shocking. I reckon that first day we spent most of the time just walking around going, “what has happened?”
You know it feels it feels like a movie, it does.
We've got people here from the local football club that my boy plays in, and just the dads and all that sort of stuff, it's just been fantastic.
The assessor has already been here this morning. I believe he’s probably one of very few that are on the ground already and we've already been assessed and we've now got direction. And I think that's probably the hardest part, it’s not knowing what's going to happen and what the process is, never having been through this before.
So I think we'll just clean the house, get rid of the rubbish. We've got somewhere to stay at the moment but we will look for, you know, proper accommodation, and then go from there. And then it's just a waiting game at this stage you know as we're not the only ones affected. Imagine 1000 houses needing to be rebuilt. It's going to be months, months and months.
Support when it matters most
When storms hit, your family’s safety always comes first. Contact 000 in any emergency. Visit Get Ready Queensland and Queensland Disaster Management for access to Local and State Government information, advice and alerts.
After a major storm, our Queensland teams will mobilise. In recent years, Suncorp teams have been among the first on-the-ground in storm-affected areas.
Suncorp teams have helped customers urgently arrange ‘make-safe’ home repairs. We’ve organised temporary accommodation for policy holders whose homes were severely damaged. And we’ve provided cash payments to customers who needed to make emergency purchases. We’re Queenslanders helping Queenslanders. It’s who we are.
Visit the Suncorp Group website to learn how we supported Townsville and North Queensland after 2019’s devastating floods.
Storm-ready Home and Contents Insurance
When you live in Queensland, it's important your insurer offers cover for storm and flood. We’ve been helping Queenslanders get back on track with their insurance for over 100 years.
# Eligibility criteria, terms and conditions apply. Find out more.
We do not insure you for bushfire, storm, flood or tsunami in the first 72 hours of your policy. Very limited exceptions apply. Read the PDS for more detail.
Actions or movements of the sea and storm surge are not covered (unless the storm surge damage occurs at the same time as damage caused by storm). Other exclusions apply.
Insurance is issued by AAI Limited ABN 48 005 297 807 trading as Suncorp Insurance. Read the Product Disclosure Statement before buying this insurance. Go to suncorp.com.au for a copy. This advice has been prepared without taking into account your particular objectives, financial situations or needs, so you should consider whether it is appropriate for you before acting on it.
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