Home Insurance

We’ll cover you for loss or damage to and /or soiling of your contents as a result of physical assaults or death.

We’ll make a payment to your estate if you die within 12 months as a direct result of an event we cover occurring that also resulted in a claim for damage to your home being accepted.

We’ll cover your reasonable temporary accommodation costs if your home becomes inaccessible from an incident such as burst water main (see PDS for full list of incidents).

We’ll cover the cost to demolish and remove damaged parts of your home and remove debris from your insured address after an insured event.

We’ll cover loss or damage to your home that occurs without intent e.g. losing, breaking or damaging something.

This provides a buffer if the cost of repairing or replacing your home is more than the amount you insured it for. For example, with a 25% Safety Net, if your sum insured is $400,000, we’ll cover you for an additional $100,000 for a total of $500,000. An extra premium applies if you choose to add this option to your Classic cover, but if you choose Classic Extras or Classic Advantages cover, Safety Net is included automatically.

We’ll cover your reasonable temporary accommodation costs if your home becomes inaccessible from an incident such as burst water main (see PDS for full list of incidents).

We’ll cover your costs to locate the source of liquid escaping or overflowing at the home and to repair and restore the damage to your home caused by exploratory work.

We’ll cover the fees charged by your security provider to respond to your monitored alarm if activated by a break in or attempted break in. Conditions apply.

We’ll cover the costs to replace or recode your home’s external door or window locks if your keys are stolen anywhere in Australia or New Zealand.

If we pay a claim for your home to a credit provider that fully repays your home loan we’ll pay the administrative and legal costs of discharging the mortgage or deleting the mortgagee from your home’s land title.

We’ll contribute to the costs associated with purchasing and installing environmental improvements such as rainwater tanks, solar systems or compost equipment. Conditions apply.

We’ll cover the cost to replace trees, shrubs, plants, hedges and garden beds if they have been damaged as a result of an event we cover that also caused damage to your home at the same time for which we have accepted a claim.

When we rebuild or repair your home we’ll cover extra costs for: the services of professionals such as architects or surveyors; temporary work required to make your home safe; and ensuring the damaged parts of your home comply with current building regulations.

We’ll cover the cost to demolish and remove damaged parts of your home after an insured event.

If an event that we cover damages your home and we have accepted a claim and your green energy generation equipment is also damaged at the same time we’ll cover the increase in your electricity costs that you incur due to the damage to the green energy generation equipment.

We’ll cover the cost of storing undamaged contents after an insured event.

We’ll cover temporary accommodation costs if you aren’t able to live in your home due to an event that we cover causing damage to your home and making it unliveable. Conditions apply. 

You can cover your personal items that you would normally carry with you away from your home, such as jewellery, mobile phones and laptops. Check the PDS for the full list of items and how you can cover them.

If the cost to repair or replace your home is more than the sum insured you nominated by having this option on your policy we will pay an additional percentage of your home sum insured to repair or replace your home or pay you what it would have cost us to do this.

For example, with Safety net home protection on a Classic policy with a home sum insured of $400,000, we’ll pay up to a further 25% of your home sum insured (up to $100,000) towards the repair or replacement costs. An extra premium applies if you choose to add this to your Classic cover while if you have Classic Extras or Classic Advantages it is automatically included in your cover.

Including stamps, stamp collections, collectors’ pins, medals and collectors’ non-negotiable currency.

We’ll cover your reasonable temporary accommodation costs if your home or unit becomes inaccessible from an incident such as a burst water main (see PDS for full list of incidents).

We’ll extend your contents cover to cover your contents stored in a secure commercial storage facility for loss or damage caused by an event we cover. Conditions apply.

We’ll cover your contents for loss or damage by an event we cover if they are temporarily removed to another residence in Australia in which you are temporarily residing (such as a hotel), or in a bank deposit box and an event occurs at this new location.

We’ll cover your loss if your credit cards or other financial transaction cards are stolen from the home and used fraudulently. Conditions apply.

We’ll cover loss or damage to contents owned by invited visitors caused by an event we cover. Conditions apply.

We’ll cover spoilage of refrigerated food, frozen food and refrigerated medicines. Conditions apply.

We’ll cover costs to assist in re-establishing your personal credit history if you have been the victim of identity theft during the period of insurance.

We’ll cover you for loss or damage to and /or soiling of your contents as a result of physical assaults or death.

We’ll give you limited cover for your contents when moving from one home to another.

We’ll cover you for reasonable increases in your normal living expenses to maintain your normal standard of living following an event that we cover if, as a result of the event, your insured address is unliveable.

We’ll cover contents attached to common areas if your contents are insured in a unit.

If we accept a claim under your contents cover, we’ll cover your costs to replace documents, such as passports and licences, if they are also lost or damaged as a result of the event that occurred.

We’ll make a payment to your estate if you die within 12 months as a direct result of an event we cover occurring that also resulted in a claim for damage to your contents being accepted.

We’ll pay reasonable and necessary costs to modify your home or assist you to relocate to a new residence if you are injured as a direct result of an event that we cover where we have accepted a claim to your home for that event.

We’ll cover the cost to dispose of your damaged contents after an event that we cover.

We’ll cover temporary accommodation costs if you aren’t able to live at the insured address due to an event that we cover causing damage to the home and making it unliveable. Conditions apply.

If a pet dog or cat shown on your certificate of insurance is injured in an accident, we’ll pay for necessary veterinary treatment. 

We cover the burning out or fusing of electric motors that are part of your home and less than 11 years old. This includes the motor in things like portable air conditioning units, washing machines and fridges. An extra premium applies if you choose to add this to your Classic cover while if you have Classic Extras or Classic Advantages it is automatically included in your cover.

We’ll cover loss or damage to your contents that occurs without intent e.g. losing, breaking or damaging something.

Cover your contents for accidental loss or damage anywhere in Australia or New Zealand. We don’t offer this feature online – call us on 13 11 55 to find out more.

Cover for personal valuables you would normally carry with you away from your home, such as jewellery, mobile phones and laptops. Check the PDS for the full list of items and how you can cover them.

We’ll cover your legal liability to pay compensation for death or bodily injury to other people; or loss or damage to their property which happens at the insured address in connection with your building, your contents or common areas.

We’ll cover loss or damage to your property or contents that occurs without intent e.g. losing, breaking or damaging something. Conditions apply.

We’ll cover the repair or replacement of burnt out or fused electric motors less than 11 years old, such as in the refrigerator, pool pump and washing machine. Available for both property and contents covers.

If the cost to repair or replace your property is more than the sum insured you nominated by having this option on your policy we will pay an additional percentage of your property sum insured to repair or replace your property or pay you what it would have cost us to do this.

We will cover loss or damage that occurs without intent (i.e. losing, breaking or damaging something)

Net cost is the amount you spend after deducting any government subsidy to which you are entitled to at the date of the loss, whether you claim this subsidy or not. You must supply us with proof of the amount you spent before we will pay you.