What happens to my policy if I can’t pay my premiums?

The Suncorp Funeral Insurance team understand your circumstances may change. If you find you can’t pay your policy premium, please contact the team and they will do what they can to try and help you. If a policy is cancelled or lapses all premiums paid to date are lost. The value promise only holds in the event of a claim . If you’re having trouble budgeting for your policy or struggling financially to pay your premiums, please call 13 11 55 . The Suncorp Funeral Insurance team will talk you through your options and find a way to help you manage your premiums and cover. For more details, refer to the Product Disclosure Statement (PDS).

How long do I have to wait to get paid after making a claim on my Income Protection policy?

Your policy has a claim waiting period before any payments will begin. Payments are made one month in arrears, after the claim waiting period. You must be continuously disabled for this entire period. For the Sickness and Injury cover, the claim waiting period starts when you first consult a medical practitioner for the sickness or injury and stop all work. For more information about claims, please refer to the PDS .

How do my beneficiaries make a claim?

When your beneficiaries need to make a claim, they just need to call us on 13 11 55 . We will then discuss some of the details of the claim and send out a claim pack. We know that dealing with death is never easy. To avoid unnecessary stress, we ensure our claims process is as simple as possible. When your beneficiaries need to make a claim, they just need to call us on 13 11 55 . We will then discuss some of the details of the claim and send out a claim pack.

How do I make a Funeral Insurance claim?

Please contact 13 11 55 and the Suncorp Funeral Insurance team will advise specifically what to do at the time of lodging a claim. The policy owner, nominated beneficiary, or legal personal representative can make a claim. You will be advised of the required information from your beneficiary that confirms their identity, your identity and that the insured person has passed away. This may include: drivers licence or passport, and medical certificate confirming the Life Insured’s death.

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How to pay your Life, Income & Funeral Insurance

You can make a payment online or contact us to set up direct debiting for the following policy types:

Life Insurance
Bill Protect Insurance

Income Protection Insurance
Funeral Insurance

MyStyle Life Insurance
Accidental Injury & Accidental Death Insurance

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Make any policy payments quickly and easily online – you'll just need your policy number handy.

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To set up your direct debit, change your bank account details, or for any other queries, please call us.

13 11 55

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Frequently Asked Questions

The Suncorp Funeral Insurance team understand your circumstances may change. If you find you can’t pay your policy premium, please contact the team and they will do what they can to try and help you. If a policy is cancelled or lapses all premiums paid to date are lost. The value promise only holds in the event of a claim.

Your policy has a claim waiting period before any payments will begin. Payments are made one month in arrears, after the claim waiting period. You must be continuously disabled for this entire period.

You will need to complete a claim form and provide other documents including your financial documents, medical notes if applicable and a certified proof of your identity and age (birth certificate, drivers licence or passport).

When your beneficiaries need to make a claim, they just need to call us on 13 11 55. We will then discuss some of the details of the claim and send out a claim pack.

Please contact 13 11 55 and the Suncorp Funeral Insurance team will advise specifically what to do at the time of lodging a claim.