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Claims
Call 13 25 24
Operating Hours:
Home Claims Lodgement – available 24/7
Home Claim Enquiries – 24/7
Policy / general enquiries
Call 13 11 55
Operating Hours: 8am - 7pm AEDT, 7 days
Calling from overseas? - +61 7 3362 1222
Extra help and support
We're committed to helping you with sensitivity, respect and compassion. Our team is here to provide extra support when you need it most.

