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Contact Us

about

Did you know, most common queries can be completed online, saving you time.

Make or track a claim

Update my details

Pay or renew my policy

Or you can chat to us online.

Chat online

Live chat opening hours

Mon — Fri 8am — 9pm AEST

Weekends 9am — 5pm AEST

Closed Public Holidays

Live chat opening hours

or


Call us

General Enquiries

13 11 55

8am - 10pm AEST, 7 days

Claims

13 25 24

24 hours, 7 days

For QLD CTP enquiries, please call 13 11 60 (8am - 6pm AEST 7 days a week).


Get in touch

Use the form below to discover how we can help with your enquiry

Easily manage your policy online via My Suncorp 24 hours / 7 days a week.

  • Update your policy details
  • Pay your renewal or update your payment details
  • View and download policy documents
  • Update your personal and contact details

Please note: Not available for Compulsory Third Party (CTP), Motorcycle, Caravan and Strata Insurance policy types.

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Chat to us online to discuss your policy or update your details.

Chat online

Opening hours:

Mon – Fri 8am – 9pm AEST

Weekends 9am – 5pm AEST

Closed Public Holidays

Make a claim online 24 hours / 7 days a week

  • Quick and easy online claims process
  • Make a claim and receive a claim number instantly
  • Upload photos & documents
  • Pay your excess (if applicable)
  • Track your claim from start to finish

Please note: Not available for Third Party Property Damage (Car or Motorcycle), Compulsory Third Party (CTP) or Strata Insurance claims.

Claim online now

Track your existing claim online 24 hours / 7 days a week

  • Track the status of your car insurance claim
  • Pay your excess online
  • View and change your vehicle assessment booking time
  • View details of authorised repairer
  • Upload and download documents related to your claim
  • Chat to a Claims Specialist online

Please note: Not available for Third Party Property Damage (Car or Motorcycle) or Compulsory Third Party (CTP) Insurance claims.

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Not registered yet?

Register now

You can make a payment or renew your policy online 24 hours / 7 days a week.

Pay my renewal

To cancel your policy please call us on

13 11 55

8am - 6pm AEST

Extra help and support

We know that everyone's situation and needs will be different. We are committed to looking after your needs with sensitivity, dignity, respect and compassion. Learn more about our extra help and support, including our domestic & family violence policy and financial hardship policy.

Need to contact us about something else?

See the general Contact page

Live chat opening hours

Mon — Fri 8am — 9pm AEST

Weekends 9am — 5pm AEST

Closed Public Holidays

Legal information  Privacy Policy  Cookie & Data Policy  Accessibility  Sitemap  Identify Scams

Important Information

1Lifetime new for old car replacement: You must be the first registered owner and your car must have been continuously insured under our Comprehensive Advantages level of cover from within 13 months of your car first being purchased until the time of total loss. We will replace your car with a new one of the same or similar make and model.

215% Multi Policy Discount: Combine 3 or more eligible products with us and you could qualify for a 15% Multi-Policy Discount. T&Cs apply. Refer to the relevant motor or home PED guide for more details. Does not apply to the Roadside Assist portion of your premium.

10% discount can only be applied at New Business or at Renewal when the rated driver is under the age of 25 years. Does not apply to the Roadside Assist portion of your premium.

Insurance is issued by AAI Limited ABN 48 005 297 807 trading as Suncorp Insurance. Please read the relevant Product Disclosure Statement before making any decision regarding this product.

Suncorp Health Insurance

Suncorp Health Insurance is issued by nib health funds limited ABN 83 000 124 381 (nib), a registered private health insurer, and is marketed by Platform CoVentures Pty Ltd ABN 82 626 829 623 (PC), a Suncorp Group company. PC is an authorised agent of nib and receives commission from nib.

Suncorp Life Insurance products, other than in some circumstances the Redundancy Benefit, are provided by either Asteron Life & Superannuation Limited ABN 87 073 979 530, AFSL 229880 (Asteron) or by TAL Life Limited ABN 70 050 109 450 AFSL 237848 (TAL Life) which are part of the TAL Dai-ichi Life Australia Pty Limited ABN 97 150 070 483 group of companies (TAL). TAL companies are not part of the Suncorp Group. TAL companies use the Suncorp brand under licence. 

Redundancy Benefit issued on or before 31st March 2020 was offered by AAI Limited ABN 48 005 297 807, AFSL 230859 (AAI) trading as AAMI which is part of the Suncorp Group. New Redundancy Benefit policies and renewals offered from 1st April 2020 will be issued by Asteron Life &Superannuation Limited, ABN 87 073 979 530, AFSL 229880 (Asteron). The different entities of TAL and the Suncorp Group of companies are not responsible for, or liable in respect of, products and services provided by the other.

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