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Available Mon-Fri 8am – 9pm; Sat-Sun 8am-5pm AEDT
You can still message outside these hours and we'll get back to you as soon as possible.
Suncorp Insurance Messaging
Send us a message on the Suncorp Insurance app and you’ll be notified once we respond – provided you have notifications enabled.
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Claims
Call 13 25 24
Operating Hours:
Motor Claims Lodgement – available 24/7
Motor Claim Enquiries – 8am – 7pm Mon- Fri; 8am – 5pm Sat-Sun AEDT
Policy / general enquiries
Call 13 11 55
Operating Hours: 8am - 7pm AEDT, 7 days
Calling from overseas? - +61 7 3362 1222
Suncorp Roadside Assistance*
Call 1800 386 505
Operating Hours: 24/7 for customers who have added Suncorp Roadside Assist optional cover to their policy.
To add Roadside Assist optional cover to your policy, please call us on 13 11 55.
* Roadside Assist services are available 24 hours after purchasing or adding the cover to your insurance policy. Read the full Terms & Conditions here.
Extra help and support
We're committed to helping you with sensitivity, respect and compassion. Our team is here to provide extra support when you need it most.

