Question 1

How do I pay my Strata Insurance?

Accepted Answer

We will tell you the amount and payment due date on your certificate of insurance.

The details of your payment and its due date will be listed on your insurance account. This can be paid annually, or, if we agree, by monthly instalments. Paying monthly will attract a higher premium than if you pay in one annual sum. To learn more about your responsibilities for Strata Insurance, please refer to the PDS.

Question 2

How do I make a claim on my Strata Insurance?

Accepted Answer

We are available to assist you 24 hours a day, so contact us as soon as possible on 13 25 24 to report your claim.

In the event of damage or loss to your building, make sure everyone is safe, and for emergencies, please call 000.

For any malicious damage or theft, create a dated list of all damaged or stolen items and immediately report it to the police.

Question 3

Can I take out a policy for common contents only?

Accepted Answer

No, you must insure your building first before you can insure common contents.

Suncorp Strata Insurance is for owners of homes that share common spaces and grounds, such as gardens, swimming pools and driveways.

Your common contents are unfixed property at the insured address that are contained within the common areas of your building, such as:

Unfixed wall, floor and ceiling coverings;
Tools and cleaning equipment; and
Office equipment, electronic equipment and telephones you use in your administration office.

Take a look at the PDS to learn more about what is and is not covered by Strata Insurance.

Question 4

Why would I need a Strata policy and not a Home or Landlord policy?

Accepted Answer

You would need a Strata policy if you own a home that shares common property, like buildings or outdoor areas, and where legislation states a Body Corporate or Strata Title must be formed.

In some states, there is no requirement for a Body Corporate or Strata to be formed when you own a home that’s part of a complex, like an apartment building, or, if you are the sole owner of a small block of units under a Freehold or Torrens Title. In these cases, we are able to insure under a Home or Landlord policy.

For more details, please refer to the PDS.

Question 5

Can I cancel my Strata Insurance?

Accepted Answer

Yes, you may cancel your policy at any time, and you will be refunded the unexpired portions of your policy, less any non-refundable government charges. Refunds will not be given if the refund is less than $5 (GST inclusive).

For more information, please refer to the PDS.

Question 6

If there’s no Strata or Body Corporate in place for my apartment building, can I still get a Strata policy?

Accepted Answer

Yes, you can still get a Strata policy with Suncorp for the entire building.

However, we only offer Strata cover on the entire building, not individual dwellings or units.

For more information on what Suncorp Strata Insurance covers, please check the PDS.

Frequently asked questions about Strata Insurance