How do I pay my Strata Insurance?

We will tell you the amount and payment due date on your certificate of insurance. The details of your payment and its due date will be listed on your insurance account. This can be paid annually, or, if we agree, by monthly instalments. Paying monthly will attract a higher premium than if you pay in one annual sum. To learn more about your responsibilities for Strata Insurance, please refer to the PDS .

How do I make a claim on my Strata Insurance?

We are available to assist you 24 hours a day, so contact us as soon as possible on 13 25 24 to report your claim. In the event of damage or loss to your building, make sure everyone is safe, and for emergencies, please call 000. For any malicious damage or theft, create a dated list of all damaged or stolen items and immediately report it to the police.

Can I take out a policy for common contents only?

No, you must insure your building first before you can insure common contents. Suncorp Strata Insurance is for owners of homes that share common spaces and grounds, such as gardens, swimming pools and driveways. Your common contents are unfixed property at the insured address that are contained within the common areas of your building, such as: Unfixed wall, floor and ceiling coverings; Tools and cleaning equipment; and Office equipment, electronic equipment and telephones you use in your administration office. Take a look at the PDS to learn more about what is and is not covered by Strata Insurance.

Why would I need a Strata policy and not a Home or Landlord policy?

You would need a Strata policy if you own a home that shares common property, like buildings or outdoor areas, and where legislation states a Body Corporate or Strata Title must be formed. In some states, there is no requirement for a Body Corporate or Strata to be formed when you own a home that’s part of a complex, like an apartment building, or, if you are the sole owner of a small block of units under a Freehold or Torrens Title. In these cases, we are able to insure under a Home or Landlord policy. For more details, please refer to the PDS .

Can I cancel my Strata Insurance?

Yes, you may cancel your policy at any time, but be aware that there may be a cancellation fee and you might be entitled to a refund for the unexpired portion of your policy. However, we will only accept Strata cover on the entire building, not individual dwellings or units. For more information, please refer to the PDS .

If there’s no Strata or Body Corporate in place for my apartment building, can I still get a Strata policy?

Yes, you can still get a Strata policy with Suncorp for the entire building. However, we will only accept Strata cover on the entire building, not individual dwellings or units. For information on what Suncorp Strata Insurance covers, please check the PDS .

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Frequently asked questions about Strata Insurance

We will tell you the amount and payment due date on your certificate of insurance.

We are available to assist you 24 hours a day, so contact us as soon as possible on 13 25 24 to report your claim.

No, you must insure your building first before you can insure common contents.

You would need a Strata policy if you own a home that shares common property, like buildings or outdoor areas, and where legislation states a Body Corporate or Strata Title must be formed.

Yes, you may cancel your policy at any time, but be aware that there may be a cancellation fee and you might be entitled to a refund for the unexpired portion of your policy.

Yes, you can still get a Strata policy with Suncorp for the entire building.

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Read the relevant Product Disclosure Statement before buying any insurance products. This advice has been prepared without taking into account your particular objectives, financial situations or needs, so you should consider whether it is appropriate for you before acting on it.

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General Insurance (including Home Building, Home Contents, Landlord, Strata, Car, CTP, Motorcycle, Caravan, Motorhome, Boat Insurance, Business Insurance and Barristers Insurance) is issued by AAI Limited ABN 48 005 297 807 trading as Suncorp Insurance.

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Redundancy Benefit issued on or before 31st March 2020 was offered by AAI Limited ABN 48 005 297 807, AFSL 230859 (AAI) which is part of the Suncorp Group. New Redundancy Benefit policies and renewals offered from 1st April 2020 will be issued by Asteron Life &Superannuation Limited, ABN 87 073 979 530, AFSL 229880 (Asteron). The different entities of TAL and the Suncorp Group of companies are not responsible for, or liable in respect of, products and services provided by the other.

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