If your building is insured with us, we can arrange for one of our suppliers to attend the property and temporarily make it safe to prevent any further loss/damage.

It’s important that you don’t carry out any repairs without our consent unless you can’t contact us and you need to make emergency repairs to protect the home or contents or it’s necessary for health and safety reasons. If you must do emergency repairs to make the property safe before our supplier/assessor has attended, ensure that you take clear photos/videos of all damage including the source of damage (for instance, a hose or pipe that has burst) and provide these to our supplier /assessor. Do not dispose of any items, unless they pose a health risk, prior to our builder/assessor attending. If any items must be disposed of, ensure multiple clear photos are taken of the items prior to disposal. Ensure you obtain an itemised invoice for any work done and send it to us, so we can assess this as part of your claim.