Online Support Hub
Find information related to your policy, extra support, contacting Suncorp, and weather preparedness.
Affected by severe weather events?
Learn how you can prepare for a severe weather event, or learn what support is available to Suncorp customers who have been impacted by severe weather.
Looking for extra support?
Extra help and support
For customers in need of extra care and support at different points in their life.
Domestic and Family Violence Policy
Our processes to support you if you are experiencing family or domestic violence.
Complaints and feedback
If you have feedback or a complaint, we are here to listen.
Financial Hardship Policy
If you need support with any of our insurance products or services, we’re here to help you.
Frequently Asked Questions
Your policy number can be found on your certificate of insurance. Can’t find your policy number? Find my policy.
Quickly and easily access your Certificate of Currency via the Suncorp Insurance App. Alternatively, you can request a copy through your My Suncorp account.
You can delay your next instalment online for no extra charge by up to 14 days, but you need to ask us to do this at least 10 business days before your debit date. You won’t be able to select ‘Delay next debit’ if you have an overdue payment or if you have already delayed the instalment.
If you haven’t received a receipt for a payment that you have made to us, for example, your premium on your policy or excess payment on your claim, you can ask us for a receipt or other confirmation of a transaction relating to your policy or any claim by calling us on 13 11 55.
