Understanding Our New Suncorp Motorhome Insurance PDS
Introducing the new Suncorp Motorhome Insurance Product Disclosure Statement (PDS) for policies renewing on or after 25 March 2021. The PDS is an important legal document that contains details of the product you purchase so you need to read it carefully.
The purpose of this page is to advise you of some changes that we have made to our Suncorp Motorhome Insurance PDS.
We’ve changed the layout of the PDS to help make it easier to understand. We have also made some other changes to the policy – we have updated the wording to make it clearer and we have added and changed covers, conditions and exclusions.
Below are some of the sections in the PDS where we have made changes (some section names have changed):
Sometimes your circumstances might mean you need additional support or assistance in dealing with us. If you are comfortable, you can tell us about your situation, and we will work with you to arrange support.
We have changed the responsibility for you to take ‘all reasonable precautions’ to prevent damage or theft with the responsibility to ‘take steps to prevent loss or damage’. Some examples of this are to move your motorhome away from rising flood waters or do not drive into water.
When you need to contact us
There are additional situations when you must contact Suncorp. Examples include:
- you or a person who is likely to drive your motorhome has had their driver licence cancelled, suspended, disqualified or restricted;
- you or a person who is likely to drive your motorhome has been charged with or convicted of a criminal act or offence;
- you have had another insurer cancel or decline a policy, impose specific conditions on a policy or refuse a claim.
Excesses that apply to your claim
We have removed the requirement for you to pay your excess in full before a claim is paid.
General Exclusions are now called ‘Things we don’t cover’.
Things we don’t cover include some new and updated exclusions such as:
- Extra costs or other losses following an incident covered by your policy
- Alcohol, drugs, medication
- Confiscation or repossession
- Communicable diseases
- Sale of your motorhome or contents
- Towing a damaged trailer
- Unrelated damage
We have removed the term ‘Additional features’ and have combined all additional cover under ‘Additional cover that comes with your policy’.
In addition to your temporary accommodation costs, we also cover up to $300 in total to accommodate any domestic pet travelling with you.
How we settle your claim
We’ve made changes to how we settle your claim.
Refer to this section of the PDS for more details.
If we don’t authorise repairs
We now pay you the amount of the assessed quote from our preferred repairer, if you have requested a cash settlement and our preferred repairer is able to complete the repair or replace the damaged parts of your motorhome.
We have removed the section ‘Obsolete parts’ from the PDS and replaced this with ‘Unavailable parts’. Where a damaged part is no longer available, we will pay you the last known market price of that part.
Contribution to repairs
We have clarified when we may ask you to contribute to the cost of repairs where we are unable to safely carry out insured repairs due to pre-existing damage to your motorhome. Examples of this include neglect, wear and tear, weathering, rust, mould, mildew or corrosion.
If you do not want to pay these amounts, we will pay you the assessed amount for the repairs directly related to the accepted claim.
Our right to recover from those who are responsible
We have added examples of the assistance that may be required from you if we take action against a party for the recovery of your loss.
During the period of insurance, we might ask all joint policyholders first before we action a request or direction in relation to your policy (e.g. before we cancel your policy, reduce your cover or remove another policyholder). This way we can help protect the interests of all policyholders.
New section - Conduct of others
When we consider a claim, we will have regard to any prejudice suffered by you due to the conduct of others and we may meet the claim when we are not legally required to do so.
Removed - Cancellation fee
If you decide to cancel your policy, you will no longer be charged a cancellation fee.
For full details, please refer to your PDS.
The information above is not a complete list of the changes to your Suncorp Motorhome Insurance. For full details of what is and isn’t covered, please read the to Suncorp Motorhome Insurance Product Disclosure Statement (PDS). Consider the PDS before making a decision about this insurance.