Life Protect claims

Need to make a claim or track an existing claim?
It's ok, that's why you have insurance, we're here to help.

Step 1

Call us

To lodge your claim, one of our friendly staff will be there to help take care of you, your nominated beneficiaries or your legal personal representative. Please have the policy number on hand and other details including date and cause of death.

13 11 55

Mon-Fri 8:00am-5:30pm AEST

Alternatively you can email us 24/7 by sending an online message.

Send an online message


Step 2

Send Suncorp Life your claim details

When you’re ready, please send the following documentation:

  • A completed Claim Form
  • A certified* copy of the Death Certificate, Medical Attendant’s Certificate or other documentation showing evidence of death
  • A certified* copy of the deceased’s birth certificate, passport of another official document outlining their date of birth
  • A certified* copy of proof of your identity and your relationship to the deceased

Documents must be in English.

*A certified copy is a copy signed and certified as being a true and accurate copy of the original document by a person who is authorised by law to certify documents. This includes legal practitioners, Justices of the Peace, police officers and chemists.

Step 3


The initial assessment begins as soon as we’ve received the completed claim form and supporting documents. The length of time of the final assessment can vary depending on the circumstances of the claim, and how quickly we receive everything. The dedicated claims advisor will keep your representative updated of the progress.

Step 4 - Correct tick


Once the claim has been accepted, payment will usually be made within 2 business days, to the surviving policy owner or nominated beneficiaries, or if no beneficiaries were nominated, the deceased's estate.