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Life Protect claims

Need to make a claim or track an existing claim?
It's ok, that's why you have insurance, we're here to help.

Call us

To lodge your claim, one of our friendly staff will be there to help take care of you, your nominated beneficiaries or your legal personal representative. Please have the policy number on hand and other details including date and cause of death.

13 11 55

Mon-Fri 8:00am-6:00pm AEST

Alternatively you can email us 24/7 by sending an online message.

Send an online message


Receive a claims pack

Within 24 hours of receiving the call, we will send a claims pack detailing what information we may need.

Here are some examples of what we may need:

  • Completed claims forms.
  • A certified copy of the death certificate.
  • A completed Medicare/Pharmaceutical Benefits Scheme form.
  • A certified copy of the deceased’s birth certificate and any change of name documents (e.g. marriage certificate). If you do not have the birth certificate please provide a certified copy of the deceased’s driver’s license or passport.
  • A certified copy of the deceased’s Will to confirm the Executor of the Estate (if you are a nominated beneficiary under this policy, these are not required).
  • A certified copy of the Grant of Probate or in the absence of a Will, certified copy Letters of Administration. (If you are a nominated beneficiary under this policy, these are not required).
  • A certified copy of your proof of ID if you are the executor or the beneficiary under the policy (birth certificate, driver’s license or passport).

Depending on your circumstances, we may require other information:


The initial assessment begins as soon as we’ve received the completed claim form and supporting documents. The length of time of the final assessment can vary depending on the circumstances of the claim, and how quickly we receive everything. The dedicated claims advisor will keep your representative updated of the progress.


Once the claim has been accepted, payment will usually be made within 2 business days, to the surviving policy owner or nominated beneficiaries, or if no beneficiaries were nominated, the deceased's estate.