Life Protect claims
To lodge your claim, one of our friendly staff will be there to help take care of you, your nominated beneficiaries or your legal personal representative. Please have the policy number on hand and other details including date and cause of death.
Alternatively you can email us 24/7 by sending an online message.
Send Suncorp Life your claim details
When you’re ready, please send the following documentation:
- A completed Claim Form
- A certified* copy of the Death Certificate, Medical Attendant’s Certificate or other documentation showing evidence of death
- A certified* copy of the deceased’s birth certificate, passport of another official document outlining their date of birth
- A certified* copy of proof of your identity and your relationship to the deceased
Documents must be in English.
Track your insurance claim
We know you want your claim to be sorted as quickly as possible. Your dedicated claims advisor will keep you updated of your claim’s progress, however if you still have questions please call
The time a claim can take to be assessed, depends on the claim type, circumstances and how quickly you were able to get all of your required documents to us.
Your dedicated claims advisor will keep you updated of the progress and will assess your claim as quickly as possible. View our claim process.
If you still have questions about your claim please call
At Suncorp we know that claim time is our moment of truth. It's when the cover that you placed with us really kicks in. We see it as delivering on a promise that we made to you - a promise to protect you and your family financially.