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Income Protection or Bill Protect claims

Need to make a claim or track an existing claim?
It's ok, that's why you have insurance, we're here to help.

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Call us

To lodge your claim, one of our friendly staff will be there to help take care of you. Please have the policy number on hand and other details including date of diagnosis and date you ceased work.

13 11 55

Mon-Fri 8:00am-6:00pm AEST

Alternatively you can email us 24/7 by sending an online message.

Send an online message


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Receive a claims pack

Within 24 hours of receiving the call, we will send a claims pack detailing what information we may need.

Here are some examples of what we may need

If claiming for Disability Benefit:

  • Completed initial claim form by you and your treating doctor (if the claim is ongoing, a monthly claim form will be required)
  • Completed Medicare/Pharmaceutical Benefits Scheme form
  • Completed Employer’s Statement. (If self-employed then this form is not applicable)
  • Proof of identification (driver license or passport)
  • Any other evidence in your possession to support your claim including, if available, your job description or imaging reports/test results
  • Your most recent individual tax return and notice of assessment including, if applicable, profit and loss statements

If claiming for Redundancy Benefit:

  • Completed initial claim form which includes details of your involuntary unemployment
  • Proof of your unemployment
  • Proof of you actively seeking employment
  • If self-employed a letter from your accountant detailing the date and reason your business ceased to operate.
  • Proof of identification (driver license or passport)
  • Any other evidence in your possession to support your claim.
  • Authorisation of your legal representative and certified copy of Power of Attorney (if this applies)
  • Any financial statements we reasonably require to assess your claim

Depending on your circumstances, we may require other information:

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Assessment begins as soon as we've received your claim form and supporting documents. Generally it takes between 3-4 business days, however the length of time can vary depending on the circumstances of the claim and how quickly we receive everything. Your dedicated claims advisor will keep you updated of the progress and will assess each piece as quickly as possible.

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The policy has a 30 day waiting period. As payment is made monthly in arrears, once the claim for the disability benefit is accepted, the first payment will become due to you from day 60. For the redundancy benefit, there will be a 6 month no claim period from the date your policy commenced.