Income Protection or Bill Protect claims
Need to make a claim or track an existing claim?
It's ok, that's why you have insurance, we're here to help.
Call us
To lodge your claim, one of our friendly staff will be there to help take care of you. Please have the policy number on hand and other details including date of diagnosis and date you ceased work.
Mon-Fri, 8:00am-8:00pm (AEST)
Alternatively, you can email us 24/7 by sending an online message.
Receive a claims pack
Within 24 hours of receiving the call, we will send a claims pack detailing what information we need.
Here are some examples of what we may need:
- Completed claim form
- Completed medical practitioners form, if applicable
- Certified copy* of proof of your identity such as your driver licence or passport
Documents provided must be in English.
*A certified copy is a copy signed and certified as being a true and accurate copy of the original document by a person who is authorised by law to certify documents. Legal practitioners, Justices of the Peace, police officers and chemists are some of the individuals who are authorised by law to certify documents.
We may need you to send us evidence of your income or other relevant documents depending on the nature of your claim. If you need to make a claim, we’ll discuss this with you.
Assessment
Assessment begins as soon as we've received your claim form and supporting documents. Generally it takes between 3-4 business days, however the length of time can vary depending on the circumstances of the claim and how quickly we receive everything. Your dedicated claims advisor will keep you updated of the progress and will assess each piece as quickly as possible.
Payout
After the end of your claim waiting period, payments are made monthly in arrears. Once the claim for the sickness and injury cover is accepted, the first payment will be due one month after the claim waiting period.
Track your insurance claim
We know you want your claim to be sorted as quickly as possible. Your dedicated claims advisor will keep you updated of your claim’s progress, however if you still have questions please call
Mon-Fri 8:00am-8:00pm AEST
Claim assessment
The time a claim can take to be assessed, depends on the claim type, circumstances and how quickly you were able to get all of your required documents to us.
Your dedicated claims advisor will keep you updated of the progress and will assess your claim as quickly as possible.
If you still have questions about your claim please call
Suncorp Life put our customers at the heart of everything we do.
At Suncorp Life, our philosophy is that when our customers need us most, we’re there to support them. We’re proud of our strong record in paying customers’ claims quickly and fairly, showing genuine care and support during difficult times.
We’re committed to delivering an honest and empathetic outcome for every customer. Our dedicated claims team leads with transparency and compassion, working with customers to provide practical solutions, while delivering the best claims experience that we possibly can.
