Income Protection or Bill Protect claims

Need to make a claim or track an existing claim?
It's ok, that's why you have insurance, we're here to help.

Step 1

Call us

To lodge your claim, one of our friendly staff will be there to help take care of you. Please have the policy number on hand and other details including date of diagnosis and date you ceased work.

13 11 55

Mon-Fri, 8:00am-8:00pm (AEST)

Alternatively, you can email us 24/7 by sending an online message.

Send an online message


Step 2

Receive a claims pack

Within 24 hours of receiving the call, we will send a claims pack detailing what information we need.
Here are some examples of what we may need:

  • Completed claim form
  • Completed medical practitioners form, if applicable
  • Certified copy* of proof of your identity such as your driver licence or passport

Documents provided must be in English.

*A certified copy is a copy signed and certified as being a true and accurate copy of the original document by a person who is authorised by law to certify documents. Legal practitioners, Justices of the Peace, police officers and chemists are some of the individuals who are authorised by law to certify documents.

We may need you to send us evidence of your income or other relevant documents depending on the nature of your claim. If you need to make a claim, we’ll discuss this with you.

Step 3


Assessment begins as soon as we've received your claim form and supporting documents. Generally it takes between 3-4 business days, however the length of time can vary depending on the circumstances of the claim and how quickly we receive everything. Your dedicated claims advisor will keep you updated of the progress and will assess each piece as quickly as possible.

Step 4 - Correct tick


After the end of your claim waiting period, payments are made monthly in arrears. Once the claim for the sickness and injury cover is accepted, the first payment will be due one month after the claim waiting period.