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Funeral Insurance claims

Need to make a claim or track an existing claim?
It's ok, that's why you have insurance, we're here to help.

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Call us

To lodge your claim, one of our friendly staff will be there to take care of your nominated beneficiaries or your legal personal representative. Please have the policy number on hand as well as date and cause of death. During the phone call we will take your representative through a few questions and declarations. At the end of the call we will email through the information we require which will need to be returned to us as soon as possible.  If you are lodging an Early Benefit Payment claim we will require forms to be completed, we will provide these to you

13 11 55

Mon-Fri 8:00am-6:00pm AEST

Alternatively you can email us 24/7 by sending an online message.

Send an online message

 

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Gather your required documents

Here’s what Suncorp Funeral Insurance team will need from you

  • A copy of the death certificate, Medical Attendant’s Certificate or another document showing proof of death
  • A copy of the deceased’s birth certificate, passport or another official document showing their date of birth, and
  • A copy that shows proof of identity for the beneficiary or joint policy owner, and your relationship to the deceased.

Please note: Certified copies are required on benefits above $20,000, where the death happens outside of Australia, or when claiming an Accidental Death benefit. A certified copy is a copy signed and certified as being a true and accurate copy of the original document by a person who is authorised by law to certify documents. Legal practitioners, Justices of the Peace, police officers and chemists are some of the individuals who are authorised by law to certify documents. 

Regular copies of these documents are required for all other claims. Please do not send original documents.

All document copies must be provided in English.

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Assessment

The Suncorp Funeral Insurance team will review your completed claim information within 24 hours of receipt. Some Accidental Death claims can take longer to assess, but the dedicated claims advisor will update you or your representative on the claim’s progress.

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Payout

Payment is usually made within 24 hours once the claim has been accepted. The payout will go to the surviving policy owner or nominated beneficiaries. However, if there are no nominated beneficiaries, it will go to the deceased’s estate.