Funeral Insurance claims
Need to make a claim or track an existing claim?
It's ok, that's why you have insurance, we're here to help.
To lodge your claim, one of our friendly staff will be there to take care of your nominated beneficiaries or your legal personal representative. Please have the policy number on hand as well as date and cause of death. During the phone call we will take your representative through a few questions and declarations. At the end of the call we will email through the information we require which will need to be returned to us as soon as possible. If you are lodging an Early Benefit Payment claim we will require forms to be completed, we will provide these to you
Gather required info
- Certified copy of the death certificate or proof of passing;
- Certified proof of identity for both Life Insured and Beneficiary/Joint policy owner (birth certificate, driver’s license or passport);
- Completed claim form by you and your medical practitioner
- Certified proof of identity ( birth certificate, driver’s license or passport)
Track your insurance claim
We know you want your claim to be sorted as quickly as possible. Your dedicated claims advisor will keep you updated of your claim’s progress, however if you still have questions please call
The time a claim can take to be assessed, depends on the claim type, circumstances and how quickly you were able to get all of your required documents to us.
Your dedicated claims advisor will keep you updated of the progress and will assess your claim as quickly as possible. View our claim process.
If you still have questions about your claim please call
At Suncorp we know that claim time is our moment of truth. It's when the cover that you placed with us really kicks in. We see it as delivering on a promise that we made to you - a promise to protect you and your family financially.