Funeral Insurance claims
Need to make a claim or track an existing claim?
It's ok, that's why you have insurance, we're here to help.
Call us
To lodge your claim, one of our friendly staff will be there to take care of your nominated beneficiaries or your legal personal representative. Please have the policy number on hand as well as date and cause of death. During the phone call we will take your representative through a few questions and declarations. At the end of the call we will email through the information we require which will need to be returned to us as soon as possible. If you are lodging an Early Benefit Payment claim we will require forms to be completed, we will provide these to you
Mon-Fri 8:00am-6:00pm AEST
Alternatively you can email us 24/7 by sending an online message.
Gather your required documents
Here’s what Suncorp Funeral Insurance team will need from you
- A copy of the death certificate, Medical Attendant’s Certificate or another document showing proof of death
- A copy of the deceased’s birth certificate, passport or another official document showing their date of birth, and
- A copy that shows proof of identity for the beneficiary or joint policy owner, and your relationship to the deceased.
Please note: Certified copies are required on benefits above $20,000, where the death happens outside of Australia, or when claiming an Accidental Death benefit. A certified copy is a copy signed and certified as being a true and accurate copy of the original document by a person who is authorised by law to certify documents. Legal practitioners, Justices of the Peace, police officers and chemists are some of the individuals who are authorised by law to certify documents.
Regular copies of these documents are required for all other claims. Please do not send original documents.
All document copies must be provided in English.
Assessment
The Suncorp Funeral Insurance team will review your completed claim information within 24 hours of receipt. Some Accidental Death claims can take longer to assess, but the dedicated claims advisor will update you or your representative on the claim’s progress.
Payout
Payment is usually made within 24 hours once the claim has been accepted. The payout will go to the surviving policy owner or nominated beneficiaries. However, if there are no nominated beneficiaries, it will go to the deceased’s estate.
Track your insurance claim
We know you want your claim to be sorted as quickly as possible. Your dedicated claims advisor will keep you updated of your claim’s progress, however if you still have questions please call
Mon-Fri 8:00am-6:00pm AEST
Claim assessment
The time a claim can take to be assessed, depends on the claim type, circumstances and how quickly you were able to get all of your required documents to us.
Your dedicated claims advisor will keep you updated of the progress and will assess your claim as quickly as possible.
If you still have questions about your claim please call
Suncorp Life put our customers at the heart of everything we do.
At Suncorp Life, our philosophy is that when our customers need us most, we’re there to support them. We’re proud of our strong record in paying customers’ claims quickly and fairly, showing genuine care and support during difficult times.
We’re committed to delivering an honest and empathetic outcome for every customer. Our dedicated claims team leads with transparency and compassion, working with customers to provide practical solutions, while delivering the best claims experience that we possibly can.
