Your browser version is no longer supported, so you may experience issues while using this site.
Please upgrade to a current browser to enjoy the best experience.

Home Insurance claims

Need to make a claim or track an existing claim?
It's ok, that's why you have insurance, we're here to help.

What you'll need before claiming

  • Your Suncorp policy number
  • Details about when the event occurred and what happened.
  • Details of what has been affected e.g. broken window, roof damaged by fallen tree.
  • To help speed up your claim, for electrical items please have details about the make and model handy.

Please note:

If the loss is caused by theft, you should notify the police and obtain a report.

Available options to make a claim

for Home, Contents & Landlord


Claim Online Now

24 hours / 7 days a week

  • Takes only 10mins (approx)
  • Instant claim number & email confirmation
  • Upload photos & documents
  • Track your claim progress

Please note: Claim online is not available for Strata Insurance

Call Us

13 25 24

24 hours / 7 days a week

To lodge your claim, one of our friendly staff will be there to take care of you 24/7.

You can still call us anytime, even if you lodge your claim online.



Thanks, we'll take it from here

You can track the progress of your claim online or you can speak to someone in our claim centre anytime. If we need to confirm anything, we'll call you.


We'll check out your home or contents to assess the damage.

Repair, replace or payout

All sorted, you're back on track.

Follow up

We'll check in with you to make sure you're happy with the outcome of your claim.