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Home Insurance claims

Need to make a claim or track an existing claim?
It's ok, that's why you have insurance, we're here to help.

Step 1

What you need to make a claim

  • Your Suncorp policy number
  • Details about when the event occurred and what happened.
  • Details of what has been affected e.g. broken window, roof damaged by fallen tree.
  • To help speed up your claim, for electrical items please have details about the make and model handy.

Please note:

If the loss is caused by theft, you should notify the police and obtain a report.

Need help?

Visual guide to Home & Contents Insurance

Knowing what you're covered for can help at claim time - which is where our visual guide comes in handy.

Start exploring

Step 2

How to lodge your claim

Claim online

Claim Online now

24 hours / 7 days a week

  • Takes only 10mins (approx)
  • Instant claim number & email confirmation
  • Upload photos & documents
  • Track your claim progress

Please note: Claim online is not available for Strata Insurance

Suncorp App

Suncorp customers can enjoy access to the Suncorp App and the helpful features it offers. It lets you:

  • Keep a record of details at the scene of an accident
  • Upload photos and documents
  • Lodge your claim and receive a claim number instantly
  • Track your claim from start to finish

Download the app now

Step 3

Thanks, we'll take it from here

You can track the progress of your claim online or you can speak to someone in our claim centre anytime. If we need to confirm anything, we'll call you.

Track your claim online

 

Step 4

Assessment

We'll check out your home or contents to assess the damage.

icon - correct tick step 5

Repair, replace or payout

All sorted, you're back on track.

Need to pay your excess? Go to Payments page

green service consultant icon in yellow circle

Follow up

We'll check in with you to make sure you're happy with the outcome of your claim.

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Products and services including banking, superannuation and insurance are provided by different entities of the Suncorp Group. Suncorp Bank (Suncorp-Metway Ltd ABN 66 010 831 722) is only liable for the banking products or services it provides and not the products and services of other companies in the Suncorp Group.

Any advice has been prepared without taking into account your particular objectives, financial situation or needs, so you should consider whether it is appropriate for you before acting on it. Please read the relevant Product Disclosure Statement before you make any decision regarding this product. The Target Market Determination is also available.

This content is current for Car, Motorcycle, Motorhome, Caravan & Trailer, Boat, Home & Contents, Landlord and Strata Insurance policies with a start or renewal date on or after 25 March 2021.

GENERAL INSURANCE
General Insurance (including Home Building, Home Contents, Landlord, Strata, Car, CTP, Motorcycle, Caravan, Motorhome, Boat Insurance, Business Insurance and Barristers Insurance) is issued by AAI Limited ABN 48 005 297 807 trading as Suncorp Insurance.

SUNCORP HEALTH INSURANCE
Suncorp Health Insurance is issued by nib health funds limited ABN 83 000 124 381 (nib), a registered private health insurer, and is marketed by Platform CoVentures Pty Ltd ABN 82 626 829 623 (PC), a Suncorp Group company. PC is an authorised agent of nib and receives commission from nib. Read the policy booklet before buying this insurance.

SUNCORP LIFE INSURANCE
Suncorp Life Insurance products, other than in some circumstances the Redundancy Benefit, are provided by TAL Life Limited ABN 70 050 109 450 AFSL 237848 (TAL Life) which is part of the TAL Dai-ichi Life Australia Pty Limited ABN 97 150 070 483 group of companies (TAL). TAL companies are not part of the Suncorp Group. TAL companies use the Suncorp brand under licence from the Suncorp Group. Redundancy Benefit issued on or before 31st March 2020 was offered by AAI Limited ABN 48 005 297 807 AFSL 230859 (AAI) which is part of the Suncorp Group. New Redundancy Benefit policies and renewals offered from 1st April 2020 are issued by TAL Life. The different entities of TAL and the Suncorp Group of companies are not responsible for, or liable in respect of, products and services provided by the other.

Any advice on this page in connection with the Life products is general in nature and is provided by Platform Ventures Pty Ltd ABN 35 626 745 177 AFS Representative Number 001266101 (PV). PV is part of the Suncorp Group and an authorised representative of TAL Direct Pty Limited ABN 39 084 666 017 AFSL 243260 (TAL Direct). General advice does not take into account your individual needs, objectives or financial situation. Before you decide to buy or to continue to hold a Life Product you must read the relevant Product Disclosure Statement. The Target Market Determination (TMD) for the product is also available.

TAL Life supports and adheres to the Life Insurance Code of Practice (Code). The Code has been developed voluntarily by the Life Insurance industry through the Financial Services Council to promote high standards of service to consumers, provide a benchmark of consistency within the industry, and establish a framework for professional behaviour and responsibilities.

TRAVEL
Insurance issued by AAI Limited ABN 48 005 297 807 trading as Vero Insurance.

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