Home, Contents and Landlord Insurance claims

Make a claim online or in the Suncorp Insurance App - anywhere, anytime - and our dedicated claims specialists will look after the rest

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How to make a home insurance claim with Suncorp

Making a home insurance claim has never been easier. Before you begin, make sure that everyone is safe and call 000 if your situation is life-threatening.

Have your details ready

We’ll need your policy number and details of the event.
Don’t know your policy number? Find my policy.

Lodge a claim 24/7

Make your claim online, or through the Suncorp Insurance App, and manage your claim any time. Claims may be decided instantly. If we need more info, we’ll contact you within 2 business days.

Assessment

We’ll contact you to arrange a time to assess the damage and let you know what you’re covered for, including any excesses that may apply.

Finalise your claim

We’ll let you know once your claim is complete after arranging any repairs, replacements or payments to you.

Claim now

What is and isn’t covered under your Home Insurance

For full details refer to the PDS , you can also check out our visual guide to your Home & Contents Insurance which can help you understand your coverage questions.

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Manage your insurance policy and claims

If you have an eligible policy^#, the Suncorp Insurance App is full of self-service options to make your life easier.

Quickly lodge and track claims.

Receive real-time policy and claim notifications.

View and update your policy details and personal information.

Access your insurance documents.

Make renewal payments - even make a one-off manual payment for a missed monthly instalment.

Download the app

Frequently asked questions

If your building is insured with us, we can arrange for one of our builders to attend the property and temporarily make it safe to prevent any further loss/damage.

If you must do immediate repairs to make the property safe before our has attended, ensure that you take clear photos/videos of all damage including the source of damage (for instance, a hose or pipe that has burst) and provide these to our builder/assessor. Do not dispose of any items, unless they pose a health risk, prior to our builder/assessor attending. If any items must be disposed, ensure multiple clear photos are taken of said items prior to disposal.

If you find more damage or discover something else has been stolen, please make a note, take photos and let us know the next time we’re in touch. There’s no need to immediately reach out – we’ll work with you to include all details in your claim.

If a different part of your home is damaged by another event, please make a new claim online or in the Suncorp Insurance App.

Easily pay your excess online or in the Suncorp Insurance App.

Upload documents to your claim in your My Suncorp Account or in the Suncorp Insurance App, or email them to myclaim@suncorp.com.au with your claim number in the subject line.

Learn more

How to Make a Claim After a Storm or Cyclone

In the aftermath of a major storm or cyclone, once you’ve made sure everyone’s safe, the next step is to assess the damage and consider making a storm damage insurance claim.

Will Home Insurance allow me to Rebuild My House As It Was?

You have Home Insurance — But if the unexpected strikes, will you be able to restore your home to its former glory, or will you have to settle for less?

Flood Clean Up: The Flood Recovery Guide

Flooding can be dangerous and damaging. In this guide, we speak to Suncorp’s Head of Disaster Response & Event Claims about how to make your flood recovery as safe and simple as possible.

How To Create A Home Inventory For Insurance

A home inventory is a list of the personal possessions you keep in your house, along with proof of their value. Take a look at our tips for creating one.

The information is intended to be of general nature only. Subject to any rights you may have under any law, we do not accept any legal responsibility for any loss or damage, including loss of business or profits or any other indirect loss, incurred as a result of reliance upon the information. Please make your own enquiries.

^# The Suncorp Insurance App is not available, or fully available, for all policy types or claim types. View the Suncorp Insurance App terms & conditions

Internet connection is required when using the Suncorp Insurance App. Normal data charges from your internet service provider will apply.