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Home Insurance claims
Need to make a claim or track an existing claim?
It's ok, that's why you have insurance, we're here to help.
What you need to make a claim
- Your Suncorp policy number
- Details about when the event occurred and what happened.
- Details of what has been affected e.g. broken window, roof damaged by fallen tree.
- To help speed up your claim, for electrical items please have details about the make and model handy.
Please note:
If the loss is caused by theft, you should notify the police and obtain a report.
How to lodge your claim
Claim online
24 hours / 7 days a week
- Takes only 10mins (approx)
- Instant claim number & email confirmation
- Upload photos & documents
- Track your claim progress
Please note: Claim online is not available for Strata Insurance
Suncorp App
Suncorp customers can enjoy access to the Suncorp App and the helpful features it offers. It lets you:
- Keep a record of details at the scene of an accident
- Upload photos and documents
- Lodge your claim and receive a claim number instantly
- Track your claim from start to finish
Thanks, we'll take it from here
You can track the progress of your claim online or you can speak to someone in our claim centre anytime. If we need to confirm anything, we'll call you.
Assessment
We'll check out your home or contents to assess the damage.
Repair, replace or payout
All sorted, you're back on track.
Need to pay your excess? Go to Payments page
Follow up
We'll check in with you to make sure you're happy with the outcome of your claim.
