How to make a home insurance claim with Suncorp
What is and isn’t covered under your Home Insurance
For full details refer to the PDS , you can also check out our visual guide to your Home & Contents Insurance which can help you understand your coverage questions.
If your building is insured with us, we can arrange for one of our builders to attend the property and temporarily make it safe to prevent any further loss/damage.
If you must do immediate repairs to make the property safe before our has attended, ensure that you take clear photos/videos of all damage including the source of damage (for instance, a hose or pipe that has burst) and provide these to our builder/assessor. Do not dispose of any items, unless they pose a health risk, prior to our builder/assessor attending. If any items must be disposed, ensure multiple clear photos are taken of said items prior to disposal.
If you find more damage or discover something else has been stolen, please make a note, take photos and let us know the next time we’re in touch. There’s no need to immediately reach out – we’ll work with you to include all details in your claim.
In the aftermath of a major storm or cyclone, once you’ve made sure everyone’s safe, the next step is to assess the damage and consider making a storm damage insurance claim.
You have Home Insurance — But if the unexpected strikes, will you be able to restore your home to its former glory, or will you have to settle for less?
Flooding can be dangerous and damaging. In this guide, we speak to Suncorp’s Head of Disaster Response & Event Claims about how to make your flood recovery as safe and simple as possible.
The information is intended to be of general nature only. Subject to any rights you may have under any law, we do not accept any legal responsibility for any loss or damage, including loss of business or profits or any other indirect loss, incurred as a result of reliance upon the information. Please make your own enquiries.
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