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Home Insurance claims
Need to make a claim or track an existing claim?
It's ok, that's why you have insurance, we're here to help.
What you'll need before claiming
- Your Suncorp policy number
- Details about when the event occurred and what happened.
- Details of what has been affected e.g. broken window, roof damaged by fallen tree.
- To help speed up your claim, for electrical items please have details about the make and model handy.
Please note:
If the loss is caused by theft, you should notify the police and obtain a report.
Available options to make a claim
for Home, Contents & Landlord
Thanks, we'll take it from here
You can track the progress of your claim online or you can speak to someone in our claim centre anytime. If we need to confirm anything, we'll call you.
Assessment
We'll check out your home or contents to assess the damage.
Repair, replace or payout
All sorted, you're back on track.
Follow up
We'll check in with you to make sure you're happy with the outcome of your claim.
What can you do online
- Track the status of your claim
- Pay your excess online
- Upload and download documents related to your claim
- Get updates directly from a Suncorp claim consultants
Please note: Claim information is not available online for CTP, Life, Travel, Third Party Property Damage, Strata Insurance or for certain claim types such as legal liability claims.
