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Home Insurance claims

Need to make a claim or track an existing claim?
It's ok, that's why you have insurance, we're here to help.

Step 1

What you need to make a claim

  • Your Suncorp policy number
  • Details about when the event occurred and what happened.
  • Details of what has been affected e.g. broken window, roof damaged by fallen tree.
  • To help speed up your claim, for electrical items please have details about the make and model handy.

Please note:

If the loss is caused by theft, you should notify the police and obtain a report.

Need help?

Visual guide to Home & Contents Insurance

Knowing what you're covered for can help at claim time - which is where our visual guide comes in handy.

Start exploring

Step 2

How to lodge your claim

Claim online

Claim Online now

24 hours / 7 days a week

  • Takes only 10mins (approx)
  • Instant claim number & email confirmation
  • Upload photos & documents
  • Track your claim progress

Please note: Claim online is not available for Strata Insurance

Suncorp App

Suncorp customers can enjoy access to the Suncorp App and the helpful features it offers. It lets you:

  • Keep a record of details at the scene of an accident
  • Upload photos and documents
  • Lodge your claim and receive a claim number instantly
  • Track your claim from start to finish

Step 3

Thanks, we'll take it from here

You can track the progress of your claim online or you can speak to someone in our claim centre anytime. If we need to confirm anything, we'll call you.

Track your claim online


Step 4


We'll check out your home or contents to assess the damage.

icon - correct tick step 5

Repair, replace or payout

All sorted, you're back on track.

Need to pay your excess? Go to Payments page

green service consultant icon in yellow circle

Follow up

We'll check in with you to make sure you're happy with the outcome of your claim.