What is involved in the home claim assessment?
A home claim assessment determines the outcome of your claim after loss or damage to your home and/or contents.
Once you’ve lodged your claim, we’ll organise for an assessor to contact you to arrange a time to attend your property and inspect the damages or loss.
We’ll let you know the outcome of your claim as soon as we can. If we require additional information, we’ll discuss this with you. If your claim is covered, we can then discuss repairs or settlement depending on the circumstances of your claim.
You can track your claim online to see an estimate time of completion, though this will depend on the nature of the repairs or replacements.