A home claim assessment is a process that involves determining the outcome of your claim after loss or damage to your home or contents.

The claims consultant will obtain all the relevant information required to have a better understanding of the loss or damage and record the details on your claim. The consultant will then arrange a suitable assessor, who will then contact you to arrange a time and day to attend, inspect the damages or the loss and provide a detailed report with photos with the outcome for review.

You can track your claim online to see an estimate time of completion, though this will depend on the nature of the repairs or replacements.