General damages are capped under the Civil Liability Act 2003 and determined using an Injury Scale Value (ISV) outlined in the Civil Liability Regulation 2014. Injuries are rated from 0 (no damages awarded) to 100 (most severe).

To assess pain and suffering, accident-related injuries are categorised using medical information, matched to an ISV range, and converted into a dollar value using guidelines contained in the Regulations.