My direct debit payment didn’t go through, what should I do?
If you have missed a monthly instalment payment, you easily can make a one off payment via your My Suncorp account to catch up.
To make a one off payment, follow the below steps:
- Log into My Suncorp
- Select the relevant policy from your policy list
- On the policy overview, select “View Policy”
- If you’re eligible to make a manual payment, click the “Pay now” button which will appear at the top of the Policy Summary screen. If you’re not able to make a payment the box will not appear.
You will be able check and update your direct debit or card details with us following your successful payment. You can also update your payment details when you log into My Suncorp at any time, accessible via the Policy Summary screen.
If a monthly instalment is overdue we will let you know. We can cancel your policy by giving you at least 14 days advance notice, but if a monthly instalment is overdue by a month, we can cancel your policy without advance notice.