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My Suncorp
My direct debit payment didn’t go through, what should I do?
Firstly, log into your My Suncorp app and check that your personal details, including your direct debit account information, are up-to-date.
If your details are correct, contact your financial provider to ensure there have been no errors in processing the payment. If there are no recorded errors from your financial provider, please contact us and one of our friendly staff will be happy to assist you.
