View your PDS and Certificate of Insurance in the Suncorp Insurance App, or in our Document Hub to find out what is and isn’t covered under your policy.
Not sure what’s covered by your home insurance? Use our interactive guide to learn more.
Our claims team will identify next steps. This may include booking an assessment, repairs, replacements, and/or arranging payments.
This may take longer than usual if there’s been a severe weather event, but we’ll be in touch as soon as possible. In the meantime, remember to take photos or videos of the damage and if possible, a sample of each type of carpet. You can also remove wet carpet and damaged contents before an assessor visits your home.
It depends on your policy. Please check your PDS or speak to your claims manager.
Your cash settlement is based on relevant repair, replacement, or rebuilding costs. Please see your PDS for more details. If this cost is greater than the sum insured on your Certificate of Insurance, the cash settlement will be your sum insured amount minus any required taxes or charges.
After frequent unpredictable flooding in recent years, it’s important that we provide you with flood cover even if it seems unlikely a flood will occur at your address.
First, make sure everyone is safe and out of danger. Then make a claim and let us know if you require emergency assistance.
If you have a Suncorp Home Insurance policy and can’t live in your home after an insured event, you may be entitled to cover for reasonable and necessary temporary accommodation costs for the time it takes to repair or rebuild your home so it can be lived in again.
A scope of work is a detailed summary of the work that will be undertaken to repair or rebuild your home. This includes the repairs that will be made in each room and the materials used. The scope of work will be updated as needed.
Your assessor, builder or claims manager will explain your scope of work and provide you with a copy for your consideration. Remember, your repairs or rebuild cannot commence until you have signed your scope of work.
A Confirmation of Transaction is a summary of the activities that relate to your claim, such as a cash settlement, repair or replacement. If you’d like a copy, please contact your claims manager and they’ll give you a copy when your claim is finalised.
It depends on your policy. Please check your policy documents or speak to your claims manager.
Funding will be used to repair, retrofit, raise, or buy back homes within local government areas impacted by the events covered by the Resilient Homes Fund. Visit the Resilient Homes Fund to learn more about the categories covered by the fund.
No. Suncorp can’t apply for a grant on your behalf and has no influence over who is eligible for a government grant. Deciding whether to apply is up to you.
You may wish to register your interest even if your claim has been finalised. This is because you’ll deal with the government directly on all aspects of the program.