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Supporting our customers through COVID-19

Suncorp has been supporting Australians for over 100 years – and this year, that support is needed more than ever. If you’re experiencing financial hardship, we may be able to help.*

That’s the Suncorp Spirit.

Call 13 11 55

* For a limited time, we have special relief options for Victorians suffering financial hardship due to COVID-19. Eligible products are Suncorp Home, Contents, Car, Boat, Caravan and Motorcycle policies with a start date on or before 3 August 2020 and renewals of those policies.

We’re here to help

The safety and wellbeing of our customers and their families is our top priority. We’ll provide our customers with the access and support they need for as long as they need it.

We’re ready to help you

Our contact centres are fully resourced and we’re ready to help, or alternatively you can use our online services 24/7.

Product updates

We want to continue offering our customers the support they deserve. To help with this, we’ve made some updates to our products.

Financial relief

We know that thousands of Aussies, including many Suncorp Insurance customers, will run into financial hardship over the next few months. If you’re among them, we may be able to help.*

Call 13 11 55

* For a limited time, we have special relief options for Victorians suffering financial hardship due to COVID-19. Eligible products are Suncorp Home, Contents, Car, Boat, Caravan and Motorcycle policies with a start date on or before 3 August 2020 and renewals of those policies.

Travel Insurance

In response to the COVID-19 pandemic, the Australian Government advises against overseas travel. Suncorp is temporarily suspending the sale and renewal of all travel insurance policies.

Find out more

Health Insurance

Coverage for COVID-19 treatment has been expanded, and several member support options made available.

Find out more

What to do

If you’re travelling overseas

We recommend checking in with the Department of Foreign Affairs and Trade (DFAT) Smartraveller website. You might also want to have a chat with your travel provider about your options.


If you’re experiencing symptoms or feeling unwell

If you’re experiencing respiratory difficulties or fever-like symptoms, please seek medical advice immediately. If you’re an Suncorp Travel Insurance customer who’s currently overseas and feeling under the weather, please call +61 7 3330 0680.


If there’s been a delay in our response to you

We apologise for the delays caused by the COVID-19 situation and recent severe weather events. If you’re experiencing long wait times, try getting in touch with us online. You’ll be able to check policy docs, update your info, and more. For many of our policies, but not Travel Insurance, you can also use our online services if you need to make a claim or a payment.

Frequently Asked Questions

We’re closely monitoring the COVID-19 situation and following the advice of government authorities and experts. We’ll be continually updating these FAQs in line with their recommendations.

Health Insurance

Travel Insurance

Life and Income Protection Insurance

Home and Contents Insurance

Landlord Insurance

Financial Hardship

Car Insurance

Payments & Renewals

Roadside Assistance

General Information

Got a Question?

Ask Scout, the Suncorp Virtual Assistant