Queensland CTP Insurance Claims
If anyone has been injured or if there are dangers at the scene call 000.
Lodge your Queensland CTP claim directly via Suncorp
Our CTP Claims Concierge can:
- Complete the claim form with you
- Identify the insurer of the vehicle at fault, and
- Lodge your claim right away
Benefits of lodging directly with Suncorp:
CTP Insurance does not cover damage to your car or other people's cars or property. For car insurance claims you can make a claim online or via the Suncorp Insurance App.
What happens after you’ve lodged a claim
- We'll provide a CTP Claims Manager to promptly coordinate treatment and rehabilitation
- We’ll asses your entitlements, and
- We’ll provide an injury management expert to provide tailored support and assist with early recovery and rehabilitation.
- Your dedicated Claims Manager will keep you updated of your claim progress*, however if you still have questions, please call 13 11 60.
What compensation can I claim?
Circumstances vary but your entitlements may include:
Medical treatment and rehabilitation
Loss of income and loss of earning capacity
Pain and suffering
Past and future care
Learn more about CTP claims
Frequently asked questions
Your claim should be lodged within nine months after the motor vehicle crash, but you should lodge your claim as soon as possible to begin treatment and rehabilitation if required.
Making a claim can seem daunting. Thankfully, our local CTP Claims Customer Concierge is here to provide guidance and support. We can help identify the insurer of the vehicle at fault, assist you in completing the claim form, and immediately lodge the claim with you.
Once you’ve lodged your claim, we will:
- allocate your claim to an experienced CTP Claims Manager.
- call you within 1 business day.
- investigate the accident to understand exactly what happened.
- determine who is liable as soon as possible.
- support your rehabilitation and treatment needs and make arrangements to cover reasonable and appropriate expenses.
- be in touch regularly throughout your recovery to provide updates and check that you’re doing okay.
- provide you with an assessment of your claim and work with you to resolve your claim as quickly as possible.
For more information, download the Personal Injury Claim Information Guide.
A serious personal injury is a life-changing injury resulting from a motor accident, that leaves a person with a permanent disability, requiring assistance in their everyday life. The National Injury Insurance Scheme Queensland (NIISQ) helps support victims of such injuries.
The physical, emotional and financial strains of a serious personal injury on an individual and their family can be devastating, and the cost of care for a seriously injured person over their lifetime can be in the millions of dollars.
Serious personal injuries include:
- permanent spinal cord injuries
- severe burns
- traumatic brain injuries
- permanent blindness, and
- multiple amputations.
For more information visit NIISQ or speak to one of our friendly CTP Claims Manager on 13 11 60.
The Qld CTP scheme is a an ‘at-fault’ scheme, which means if you are the driver who causes a motor vehicle accident, the injured third party will make an insurance claim against your CTP policy. A person injured in a motor vehicle accident in Qld will not be entitled to compensation under the Qld CTP scheme if they are wholly at fault.
For more information please call our friendly CTP Claims Manager on 13 11 60.
Learn more about CTP
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Lodging a claim directly with Suncorp Insurance will usually lead to quicker treatment, rehabilitation, and you will not incur legal fees by claiming directly with us.
If you’ve been injured in a car accident in QLD, learn what compensation you may be eligible for and how to make a claim.
Learn how Suncorp Insurance and the whiplash injury specialist team at Axis can support you through your CTP claim and help you feel like yourself again.
Disclaimer info:
* We will tell you about the progress of your claim at least every 20 Business Days, and we will respond to your routine enquiries about your claim progress within 10 Business Days – in accordance with the General Insurance Code of Practice.
Have you been injured by one of our insured drivers?
Only you can decide if a CTP claim is right for you based on your individual circumstances. Nothing in Suncorp Insurance messaging should be taken as encouraging or inducing any person to make a CTP claim.
The information is intended to be of general nature only. Subject to any rights you may have under any law, we do not accept any legal responsibility for any loss or damage, including loss of business or profits or any other indirect loss, incurred as a result of reliance upon the information. Please make your own enquiries.
Qld CTP Claims Complaints or to resolve a dispute
If you have a complaint about our service or our decisions, please contact your CTP Claims Manager. If they can’t resolve the issue, they’ll refer the complaint to their Leader or delegate who will respond within 5 business days.
If you prefer not to do this, or if you are not satisfied with how we handle your complaint, you may request a review by emailing CTPSchemeCustomerSolutions@suncorp.com.au
Motor Accident Insurance Commission (MAIC)
The Commission is the government body that oversees Queensland’s CTP scheme. They can give you general information about the claims process.
Phone: 1300 302 568 or visit maic.qld.gov.au..
