Comprehensive Car Insurance Claims

Make a claim online or in the Suncorp App – anywhere, anytime – and our dedicated claims specialists will look after the rest.

Make a claim online
Track a claim

Make or track a claim for Comprehensive Car Insurance

If you need immediate assistance to secure your property or arrange an urgent tow, please call us anytime on 13 25 24.

 Before you get started

Most claims take only 10–15 minutes to lodge

Please have ready:

  • Your Suncorp policy number

Get help finding your policy number here

Please Note: If the loss is caused by theft, you need to notify the police and obtain a report.

It’s handy to have:

  • Details about what happened and any damage that occurred
  • The name, address and registration of anyone else involved 
  • Don't worry if you don’t have everything ready - you can lodge now and add details later

Claim online 24/7

Contact us

What happens after you’ve lodged a claim

  • We’ll provide you with a claim number and claim confirmation via email
  • You can review your excess (pay now, later or have it waived if it applies)
  • You can upload photos and documents
  • You can book a repairer 
  • You can arrange a hire car (if eligible)
  • We’ll be in touch to let you know what happens next*
  • Glass or windscreen claim? For eligible policy holders lodge online now and receive a callback directly from the glass repairer within 2 hours.
  • We will tell you about the progress of your claim at least every 20 Business Days, and we will respond to your routine enquiries about your claim progress within 10 Business Days – in accordance with the General Insurance Code of Practice. 

Need extra support?

We recognise that everyone’s situation and needs are different. Depending on your personal circumstances, you can continue to lodge your claim online or phone us on 13 25 24. You can also advise us of any vulnerabilities later in your lodgment.

Extra support for customers in need

Looking for something else?

Pay an excess Get policy documents Review level of cover Roadside Assist

Disclaimer information

*After you lodge your claim, we’ll keep you updated at least every 20 business days and respond to routine questions about your claim’s progress within 10 business days, in line with the General Insurance Code of Practice.