Your browser version is no longer supported, so you may experience issues while using this site.
Please upgrade to a current browser to enjoy the best experience.

Caravan and Motorhome Insurance Claims

Need to make a claim or track an existing claim?
It's ok, that's why you have insurance, we're here to help.

Step 1

What you need to lodge a claim

  • Your Suncorp policy number
  • Details about when the event occurred and what happened.
  • Details of other people or vehicles involved.

Please note:

If the loss is caused by theft, you should notify the police and obtain a report.

Step 2

How to lodge your claim

Claim online now

24 hours / 7 days a week

  • Takes only 10mins (approx)
  • Instant claim number & email confirmation
  • Upload photos & documents
  • Track your claim progress

Step 3

Thanks, we'll take it from here

You can track the progress of your claim online or you can speak to someone in our claim centre anytime. If we need to confirm anything, we'll call you.

Track your claim online

Step 4

Assessment

We'll check out your vehicle to assess the damage.

icon - correct tick step 5

Repair, replace or payout

All sorted, you're back on track.

Need to pay your excess? Go to Payments page

green service consultant icon in yellow circle

Follow up

We'll check in with you to make sure you're happy with the outcome of your claim.