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Boat Insurance claims

Need to make a claim or track an existing claim?
It's ok, that's why you have insurance, we're here to help.

What you'll need before claiming

Your Suncorp policy number
Details about when the event occurred and what happened.
Details of other people or vehicles involved.

Please note:

If the loss is caused by theft, you should notify the police and obtain a report.

Available options to make a claim

for Boat insurance

Call Us

24 hours / 7 days a week

To lodge your claim, one of our friendly staff will be there to take care of you 24/7.

Track your Boat insurance claim

If you have any questions about tracking your policies, please call us on 13 11 55

What can you do online

Track the status of your claim
Pay your excess online
Check details of repairer
Upload and download documents related to your claim
Get updates directly from a Suncorp claim consultants

Please note: Claim information is not available online for CTP, Life, Travel, Third Party Property Damage, Strata Insurance or for certain claim types such as legal liability claims.

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Important Information

#We do not insure you for bushfire, storm, flood or tsunami in the first 72 hours of your policy. Very limited exceptions apply.

¹A 'write off' is when we decide that your boat hull, boat motor(s) or boat trailer is uneconomical, impractical or unsafe to repair. We call this a 'total loss' in the PDS.

If your boat hull, boat motor(s) or boat trailer is a write off and less than 2 years old, we will pay what it costs us to replace a new one of the same manufacturer, of the same or similar model, similar specification or the nearest possible match to your boat hull, boat motor(s) or boat trailer. Eligible customers only.

Insurance is issued by AAI Limited ABN 48 005 297 807 trading as Suncorp Insurance. Information provided is general advice only and has been prepared without taking into account any person's particular objectives, financial situation or needs. Please read the relevant Product Disclosure Statement before making any decision regarding this product.

© Copyright AAI Limited ABN 48 005 297 807 trading as Suncorp Insurance. Registered Office, Level 28, 266 George Street, Brisbane QLD 4000. In accessing Suncorp's site you agree to our Online Terms & Privacy Statement. Please ensure that you read these before accessing the site.

Products and services including banking, superannuation and insurance (including life insurance, home and car insurance) are provided by separate companies in the Suncorp Group. Suncorp Bank (Suncorp-Metway Ltd ABN 66 010 831 722 ) is only liable for the banking products or services it provides and not the products and services of other companies in the Suncorp Group.