Accidental death claims

Need to make a claim or track an existing claim?
It's ok, that's why you have insurance, we're here to help.

Step 1

Call us

To lodge your claim, one of our friendly staff will be there to help take care of your nominated beneficiary or legal personal representative. Please have the policy number on hand and other details including date and cause of death. 

13 11 55

Mon-Fri 8:00am-6:00pm AEST

Alternatively you can email us 24/7 by sending an online message.

Send an online message


Step 2

Receive a claims pack

Within 24 hours of receiving the call, we will send a claims pack detailing what information we may need.

Here are some examples of what we may need:

  •  Completed claims forms.
  • A certified copy of the full Death Certificate.
  • A completed Medicare/Pharmaceutical Benefits Scheme form.
  • A certified copy of the deceased’s Birth Certificate and any change of name documents (e.g. marriage certificate). If you do not have a Birth Certificate please provide a certified copy of the deceased’s driver’s license or passport.
  • A certified copy of the deceased’s Will to confirm the Executor of the Estate (if you are a nominated beneficiary under this policy, these are not required.)
  • A certified copy of the Grant of Probate or in the absence of a Will, certified copy Letters of Administration (if you are a nominated beneficiary under this policy, these are not required.)
  • A certified copy of your proof of identification if you are the executor or the beneficiary under the policy (birth certificate, driver’s license or passport)

Depending on your circumstances, we may require other information:

Step 3


Assessment begins as soon as we’ve received your completed claim form and supporting documents. The length of time however can vary depending on the circumstances of the claim, and how quickly we receive everything. The dedicated claims advisor will keep you representative updated of the progress every time we assess incoming documents. Each piece will be assessed as quickly as possible.

Step 4 - Correct tick


Once the claim has been accepted, payment will usually be made within 2 business days, to the surviving policy owner or nominated beneficiaries, or if no beneficiaries were nominated, the deceased's estate.