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Suncorp Insurance Home Assist optional cover

Offering help from a plumber, electrician, locksmith or carpenter if you have a home emergency.

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General Maintenance

Suncorp Insurance Home Assist does not cover general maintenance, such as the provision or replacement of windows, doors, glass, tiles, carpets and of fittings and fixtures. Other exclusions apply — please read the Suncorp Insurance Home Assist Terms & Conditions.

Preventative Services

Suncorp Insurance Home Assist does not cover preventative services, such as the removal of property, rubbish or debris. Read the Suncorp Insurance Home Assist Terms & Conditions.

Disaster Response

Suncorp Insurance Home Assist is not an emergency rescue or disaster response service. Read the Suncorp Insurance Home Assist Terms & Conditions to find out more.

Where an emergency situation poses a risk to your personal safety or property, or the personal safety and property of any other person, contact the appropriate emergency or rescue services.

How you could get help from selected emergency tradies

Suncorp Insurance optional Home Assist can offer you help from a plumber, electrician, locksmith or carpenter for a sudden and unforeseen home emergency. So, if you’re faced with something like a burst pipe or broken door key, Suncorp Insurance Home Assist could help get it sorted.

FYI, it won’t help with general maintenance, preventative services or disaster response. Some geographical limitations apply to availability of cover, and cover is not available within the first 24 hours of taking out Home Insurance, or adding the optional cover to your policy.

Suncorp Insurance Home Assist

Tradies available 24/7


Plumber

Electrician

Locksmith

carpenter icon

Carpenter

What’s included

  • 3 excess-free callouts within your policy period
  • Repair materials, up to $50
  • Up to 2 hours emergency assistance per callout
  • A trusted network of tradies

How it works

For assistance in a home emergency — that is, a sudden and unforeseen incident which requires urgent attention — call 13 22 44.

How to add Suncorp Insurance Home Assist to your policy

If you have a Suncorp Home Insurance policy

Call us on 13 11 55 — 8am-10pm, 7 days a week — to add optional Suncorp Insurance Home Assist to your existing Suncorp Home Insurance policy. You’ll just need your policy number.

If you’re still considering Suncorp Insurance

When you get a new Suncorp Home Insurance quote, just select the Suncorp Insurance Home Assist optional cover. 

You must hold a Suncorp Home Insurance Policy to be eligible for optional Suncorp Insurance Home Assist (some geographical limitations apply to availability of cover).  Suncorp Home Assist is only available to you 24 hours after adding the option to a new or existing policy. Terms and Conditions apply.

How it works

For assistance in a home emergency — that is, a sudden and unforeseen incident which requires urgent attention — call 13 22 44.

General Maintenance

Suncorp Insurance Home Assist does not cover general maintenance, such as the provision or replacement of windows, doors, glass, tiles, carpets and of fittings and fixtures. Other exclusions apply — please read the Suncorp Insurance Home Assist Terms & Conditions.

Preventative Services

Suncorp Insurance Home Assist does not cover preventative services, such as the removal of property, rubbish or debris. Read the Suncorp Insurance Home Assist Terms & Conditions.

Disaster Response

Suncorp Insurance Home Assist is not an emergency rescue or disaster response service. Read the Suncorp Insurance Home Assist Terms & Conditions to find out more.

Where an emergency situation poses a risk to your personal safety or property, or the personal safety and property of any other person, contact the appropriate emergency or rescue services.

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