Comprehensive Car Insurance claims
What you need to lodge a claim
- Your Suncorp policy number
- Details about when the event occurred and what happened.
- Details of other people or vehicles involved.
If the loss is caused by theft, you should notify the police and obtain a report.
24 hours / 7 days a week
- Takes only 10mins (approx)
- Instant claim number & email confirmation
- Upload photos & documents
- Track your claim progress
Suncorp customers can enjoy access to the Suncorp App and the helpful features it offers. It lets you:
- Keep a record of details at the scene of an accident
- Upload photos and documents
- Lodge your claim and receive a claim number instantly
- Track your claim from start to finish
What can you do online
- Track the status of your Car Insurance claims *
- Pay your excess online by card
- View and change your vehicle assessment booking time
- View details of authorised repairer
- Upload and download documents related to your claim
- View live motor repair progress tracking
- Get updates directly from a Suncorp claim consultants