Comprehensive Car Insurance claims

Need to make a claim or track an existing claim?
It's ok, that's why you have insurance, we're here to help.

Step 1

Gather the following info

  • Your Suncorp policy number
  • Details about when the event occurred and what happened.
  • Details of other people or vehicles involved.

Please note:

If the loss is caused by theft, you should notify the police and obtain a report.

Step 2

How to lodge your claim

Claim online

Claim Online now

24 hours / 7 days a week

  • Takes only 10mins (approx)
  • Instant claim number & email confirmation
  • Upload photos & documents
  • Track your claim progress

Glass or windscreen claim? 

For eligible policy holders lodge online now and receive a callback directly from the glass repairer within 2 hours.

Suncorp Insurance App

Suncorp customers can enjoy access to the Suncorp Insurance App and the helpful features it offers. It lets you:

  • Keep a record of details at the scene of an accident
  • Upload photos and documents
  • Lodge your claim and receive a claim number instantly
  • Track your claim from start to finish

Step 3

Thanks, we'll take it from here

You can track the progress of your claim online or you can speak to someone in our claim centre anytime. If we need to confirm anything, we'll call you.

Track your claim online


Step 4


We'll check out your car to assess the damage. Suncorp insurance customers have access to over 30 assessment centres & 530 recommended repairers.

icon - correct tick step 5

Repair, replace or payout

All sorted, you're back on track.

Need to pay your excess? Go to Payments page