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Motorcycle Insurance claims

Need to make a claim or track an existing claim?
It's ok, that's why you have insurance, we're here to help.

Sun self-service step 1

What you'll need before claiming online

  • Your Suncorp policy number
  • Details about when the event occurred and what happened.
  • Details of other people or vehicles involved.

Please note:

If the loss is caused by theft, you should notify the police and obtain a report.

Sun self-service step 2

How to lodge your claim

Claim online

Claim online now

24 hours / 7 days a week

  • Takes only 10mins (approx)
  • Instant claim number & email confirmation
  • Upload photos & documents
  • Track your claim progress

Suncorp App

Suncorp customers can enjoy access to the Suncorp App and the helpful features it offers. It lets you:

  • Keep a record of details at the scene of an accident
  • Upload photos and documents
  • Lodge your claim and receive a claim number instantly
  • Track your claim from start to finish

Download the app now

Phone

13 25 24

24 hours / 7 days a week

Email

Send an online message

Icon-Sun self-service step 3

Thanks, we'll take it from here

You can track the progress of your claim online or you can speak to someone in our claim centre anytime. If we need to confirm anything, we'll call you.

Track your claim online

Icon-Sun self-service step 4

Assessment

We'll check out your motorcycle to assess the damage. Suncorp insurance customers have access to over 30 assessments centers & 530 recommended repairers

Icon-Sun self-service tick step 5

Repair, replace or payout

All sorted, you're back on track.

Need to pay your excess? Go to Payments page

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Important Information

1A 'write off' is when we decide that your motorcycle is uneconomical, impractical or unsafe to repair. We call this a 'total loss' in the PDS. If your motorcycle is stolen and unrecovered after 14 days or a write off, is less than 2 years old and you're the first registered owner, we'll cover the cost to replace it with a new one of the same or similar make and model. Eligible customers only.

Insurance is issued by AAI Limited ABN 48 005 297 807 trading as Suncorp Insurance. Information provided is general advice only and has been prepared without taking into account any person's particular objectives, financial situation or needs. Please read the relevant Product Disclosure Statement before making any decision regarding this product.

© Copyright AAI Limited ABN 48 005 297 807 trading as Suncorp Insurance. Registered Office, Level 28, 266 George Street, Brisbane QLD 4000. In accessing Suncorp's site you agree to our Online Terms & Privacy Statement. Please ensure that you read these before accessing the site.

Products and services including banking, superannuation and insurance (including home and car insurance but not life insurance) are provided by separate companies in the Suncorp Group. Suncorp Bank (Suncorp-Metway Ltd ABN 66 010 831 722 ) is only liable for the banking products or services it provides and not the products and services of other companies in the Suncorp Group.

Life insurance is provided by Asteron Life & Superannuation Limited ABN 87 073 979 530, AFSL 229 880 (Asteron). Asteron is part of the TAL Dai-ichi Life Australia Pty Limited ABN 97 150 070 483 group of companies (TAL). Suncorp is a distributor of Life Insurance products issued by Asteron. The different entities of TAL and the Suncorp Group are not responsible for, or liable in respect of, products and services provided by the other.