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Motorcycle Insurance claims

Need to make a claim or track an existing claim?
It's ok, that's why you have insurance, we're here to help.

What you'll need before claiming online

  • Your Suncorp policy number
  • Details about when the event occurred and what happened.
  • Details of other people or vehicles involved.

Please note:

If the loss is caused by theft, you should notify the police and obtain a report.

How to lodge your claim

Claim online now

24 hours / 7 days a week

  • Takes only 10mins (approx)
  • Instant claim number & email confirmation
  • Upload photos & documents
  • Track your claim progress

Mobile App

 

24 hours / 7 days a week

  • Gather details at the scene
  • Easy checklist format
  • Take & upload photos directly
  • Instant claim number

Phone

13 25 24

24 hours / 7 days a week

Email

Send an online message

Thanks, we'll take it from here

You can track the progress of your claim online or you can speak to someone in our claim centre anytime. If we need to confirm anything, we'll call you.

Track your claim online

Assessment

We'll check out your motorcycle to assess the damage. Suncorp insurance customers have access to over 30 assessments centers & 530 recommended repairers

Repair, replace or payout

All sorted, you're back on track.

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Important Information

1A 'write off' is when we decide that your motorcycle is uneconomical, impractical or unsafe to repair. We call this a 'total loss' in the PDS. If your motorcycle is stolen and unrecovered after 14 days or a write off, is less than 2 years old and you're the first registered owner, we'll cover the cost to replace it with a new one of the same or similar make and model. Eligible customers only.

Insurance is issued by AAI Limited ABN 48 005 297 807 trading as Suncorp Insurance. Information provided is general advice only and has been prepared without taking into account any person's particular objectives, financial situation or needs. Please read the relevant Product Disclosure Statement before making any decision regarding this product.

© Copyright AAI Limited ABN 48 005 297 807 trading as Suncorp Insurance. Registered Office, Level 28, 266 George Street, Brisbane QLD 4000. In accessing Suncorp's site you agree to our Online Terms & Privacy Statement. Please ensure that you read these before accessing the site.

Products and services including banking, superannuation and insurance (including life insurance, home and car insurance) are provided by separate companies in the Suncorp Group. Suncorp Bank (Suncorp-Metway Ltd ABN 66 010 831 722 ) is only liable for the banking products or services it provides and not the products and services of other companies in the Suncorp Group.