Queensland CTP Complaints

If you can’t find what you need below, please call us on 13 11 55.

If you experience a problem or aren’t satisfied with our products or services or a decision we’ve made, let us know so that we can help.

Contact us:

By phone: 13 11 55

Online: Email form

In writing:

Suncorp CTP Complaints
GPO BOX 4091
Sydney 2001

In most circumstances, your complaint will be acknowledged within 1 business day and can usually be resolved within 5 business days.

Qld Compulsory Third Party (CTP) Insurance Claims

Complaints can be reviewed:
By email: CTPSchemeCustomerSolutions@suncorp.com.au
In writing: CTP Claims (GI008) GPO Box 1453 Brisbane Qld 4001

Qld Compulsory Third Party (CTP) Insurance Policies

Complaints can be reviewed:
By email: CTPCustomerandProductDelivery@suncorp.com.au

Do you need extra help to make a complaint?

We want to make it easy for you to make a complaint. Some people find written information hard to read or understand. That’s why we’ve created an Easy English Complaints Guide. It explains how to make a complaint and what will happen next.

If you require further assistance with making a complaint or understanding our complaints process, please visit Customers in need of extra support for more information.

Seek review by an external service

Qld Compulsory Third Party (CTP) Insurance Claims

Motor Accident Insurance Commission (MAIC)

We are committed to resolving your complaint in a timely and fair manner. However, if you remain dissatisfied with our response, you can lodge a complaint with the Motor Accident Insurance Commission.

You can lodge a complaint by phone, email, or through the MAIC Online form

Phone: 1300 302 568

Email: maic@maic.qld.gov.au

Website: Complaints and feedback - MAIC

Further Information

If you have found a potential security vulnerability that may impact the confidentiality, integrity or availability of Suncorp's information, systems, or services, please visit our Vulnerability Disclosure Program page.

Complaint enquiry form

  2. Owner
  3. Product*
  4. Contact details
  6. Existing customer
  10. Submit

* denotes required field

To have your information reviewed by a consultant, please fill out the following questions to the best of your ability. Providing more information will help us to assist with your enquiry as quickly as possible.

Policy holder

If you’re not the Suncorp policy holder, please provide the name of the Suncorp policy holder involved in this complaint.

Policy number examples

Home Insurance: HPC123456789
Car Insurance: MPS123456789
Business Insurance or Market Stall: SPD123456789 SMD123456789
Caravan Insurance: CPS123456789
Motorcycle: MCI123456789
Qld CTP Insurance: CTQ123456789

Claim number examples

M012345678

H012345678

K012345678

Suncorp acknowledges the Traditional Custodians of the lands on where we work, live, and conduct business across Australia. We pay our respects to Elders past and present. Read more about our commitment to reconciliation.

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COOKIE AND DATA POLICY
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GENERAL INSURANCE

Any advice has been prepared without taking into account your particular objectives, financial situation or needs, so you should consider whether it is appropriate for you before acting on it. Please read the relevant Product Disclosure Statement before you make any decision regarding this product. The Target Market Determination is also available.

General Insurance (including Home Building, Home Contents, Landlord, Strata, Car, CTP, Motorcycle, Caravan, Motorhome, Boat Insurance, Business Insurance and Barristers Insurance) is issued by AAI Limited ABN 48 005 297 807 trading as Suncorp Insurance.

SUNCORP HEALTH INSURANCE
Suncorp Health Insurance is issued by nib health funds limited ABN 83 000 124 381 (nib), a registered private health insurer, and is marketed by Platform CoVentures Pty Ltd ABN 82 626 829 623 (PC), a Suncorp Group company. PC is an authorised agent of nib and receives commission from nib. Read the policy booklet before buying this insurance.

SUNCORP LIFE INSURANCE
Suncorp Life Insurance products, other than in some circumstances the Redundancy Benefit, are issued by TAL Life Limited ABN 70 050 109 450 AFSL 237848 (TAL Life) which is part of the TAL Dai-ichi Life Australia Pty Limited ABN 97 150 070 483 group of companies (TAL). TAL companies are not part of the Suncorp Group. TAL Life uses the Suncorp brand under licence from the Suncorp Group. Redundancy Benefit provided on or before 31st March 2020 was issued by AAI Limited ABN 48 005 297 807 AFSL 230859 (AAI) which is part of the Suncorp Group. New Redundancy Benefit policies and renewals offered from 1st April 2020 are issued by TAL Life. The different entities of TAL and the Suncorp Group of companies are not responsible for, or liable in respect of, products and services provided by the other.

Any advice on this page in connection with the Life products is general in nature and is provided by Platform Ventures Pty Ltd ABN 35 626 745 177 AFS Representative Number 001266101 (PV). PV is part of the Suncorp Group and an authorised representative of TAL Direct Pty Limited ABN 39 084 666 017 AFSL 243260 (TAL Direct). General advice does not take into account your individual needs, objectives or financial situation. Before you decide to buy or to continue to hold a Life Product you must read the relevant Product Disclosure Statement. The Target Market Determination (TMD) for the product is also available.

TAL Life is proud to have adopted the Life Insurance Code of Practice (Code). The Code has been developed voluntarily by the Life Insurance industry to promote high standards of service to consumers, provide a benchmark of consistency within the industry, and establish a framework for professional behaviour and responsibilities.